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shaw-fraser
Click to view contentMoving? Learn how you can take your Shaw services with you and avoid a disruption in your Internet, TV or home phone service. You've found a new home. Now leave the complicated stuff to us. All you have to do is let us know where you're moving and when and we'll move your Shaw Internet, Television and Home Phone services to your new pad. Start by…
shaw-fraser
Click to view contentSeasonal Disconnection (Temporary change in service)   Going on holidays? There is no need to cancel your Shaw services. You can suspend your Shaw services and temporarily disconnect and reconnect your service at no charge, provided that you give us instructions to reconnect on a date that is within 180 days from the date on which you request the…
shaw-jody
Click to view contentLooking for information about service outages? Learn more about Shaw service updates and outages including how to sign up for outage notifications with our frequently asked questions.   Did You Know   You can keep up to date with service outages in your area, by following the space specific to your area/region on the community.   Learn More:…
shaw-alexander
Need to return old Shaw equipment or looking to upgrade and change equipment? Upgrade your cable box, Internet modem, remote control or other piece of equipment at any of our Shaw Retail locations. Use the following options to return your Shaw equipment.   Looking to return your equipment? To find the closest retail store to you please visit our…
shaw-fraser
Click to view contentShaw Retail Locations are available across the country to provide a face-to-face customer experience for product demonstrations and account support. Select an area from the list below to find a Shaw retail location near you.   British Columbia Greater Vancouver Central and Northern BC South Vancouver Island North Vancouver Island Alberta…
shaw-alexander
Looking to update your TV, Internet or Phone services with Shaw?  Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package.   Need to change your bundle/package? If you're looking to change your current bundle/package the fastest way to contact…
shaw-alex
Click to view contentLearn how to reset your Shaw ID password with these tips. If you are having issues signing in to your My Shaw account with your Shaw ID, you can easily reset your password. Whether it's My Shaw, FreeRange TV or other Shaw digital products or services, it's even easier to reset your forgotten passwords with Shaw ID. Use these instructions to…
shaw-jamesp
Starting April 1, 2019, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have signed up for a 2-year ValuePlan with a price guarantee will not see a rate increase on their base TV and Internet services. Any Theme…
shaw-alexander
Click to view contentThere are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your Shaw appointment.   Make or cancel an appointment via chat with My Shaw app You can also use this option to make or cancel an…
alyssap
Click to view contentThrough my.shaw.ca you can manage your Shaw billing by making payments or by setting up pre-authorized monthly payments with your credit card or bank account details. To manage your payments you will first need to log into my.shaw.ca.   On this page: Make a secure payment Set up pre-authorized payments Update pre-authorized payment information…
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