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shaw-fraser
Click to view contentShaw Retail Locations are available across the country to provide a face-to-face customer experience for product demonstrations and account support. Select an area from the list below to find a Shaw retail location near you.   British Columbia Greater Vancouver Central and Northern BC South Vancouver Island North Vancouver Island Alberta…
shaw-alex
Click to view contentLearn what to do if you experience error code 49 when signing into a Shaw Go app. Some accounts may receive error code 49 while attempting to log into one of the Shaw Go apps. Customers will need to contact support in order for this error to be resolved. The error message will say An unexpected error has occurred, error 49. Please contact us.  …
shaw-alexander
Click to view contentThere are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your Shaw appointment.   Make or cancel an appointment via chat with My Shaw app You can also use this option to make or cancel an…
shaw-vikki
Click to view contentLearn more about Shaw's 2-year ValuePlans which offer extended promotional savings and a price guarantee for two years.   This article will provide an overview of: What is a 2-year ValuePlan? Terms of Service Do I have to sign a 2-year ValuePlan? Benefits of a Shaw 2-year ValuePlan Is a 2-year ValuePlan right for me? 2-year Value Plan FAQs  …
shaw-jamesp
Click to view contentTwo-step verification for My Shaw (Web) is now available as of April 30, 2019! Two-step verification adds a new, stronger level of security when signing into My Shaw (web) with your Shaw ID.   Note: You will not be prompted to use two-step verification when using the My Shaw App. Two-step verification is only used with the My Shaw website.  …
shaw-alex
Click to view contentUnderground cables allow Shaw to provide our amazing Internet, Video, and Phone services. To ensure that construction and development do not interfere with the operation of our network, DigShaw provides information regarding the location of buried underground Shaw cables.   What is DigShaw? Residential requests Commercial requests Emergency…
shaw-alex
Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system.   This document provides insight into: Billing system upgrade Breaking down your bill Auto payment reset Partial charges   Did You Know:   You can view bills, set up Auto payment, set up your eBill and view your…
shaw-fraser
Click to view contentShaw eBill is fast, easy, and convenient! Shaw eBill is the fast, easy, and convenient way to handle your monthly bill statements  and lets you access your Shaw bills  through My Account. Once you sign up for eBill, you'll receive an email each month when your latest bill is ready.  Through My Account, you can sign up for eBill, view and print…
shaw-jody
Click to view contentScenario: You want to make some changes to your My Shaw ID account.   Quick Answer: You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recovery email or change your password.     Still need more information?…
shaw-jody
Click to view contentLearn about your Shaw bill, including how to check your account balance, setting up eBill and other frequently asked questions.   This article provides insight into: Your billing cycle Changes in your billing Getting your bill Additional FAQs   Did You Know   The quickest and easiest way to view your current balance and pay your Shaw bill is…
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