Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

91 Articles

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with us. Note: If you alrea... Read more

About 988 Suicide Prevention Crisis Helpline

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. Reach out for help, whenever you need it. About the 9-8-8 Suicide Crisis Helpline As a Telecommunications service pr... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

How to: Complete a DocuSign agreement

DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email. Receiving a DocuSign Document Agreements and other documents ... Read more

How to: Connect your Shaw Equipment after Moving

After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up. Already have all your equipment? Find the steps below to help get ever... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

About Shaw 2-year ValuePlans

Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more

Find a Rogers Retail Location

With Shaw and Rogers coming together in April of 2023, Shaw/Rogers customers can visit one of our retail locations that are available across the country for a face-to-face customer experience for product demonstrations and account support. Use one of... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Ignite TV App Troubleshoot your WiFi Ignite E... Read more

Quick Answer: How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more

About: My Shaw Mobile

My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more

SMS Marketing

Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more

Canadian Anti-Spam Legislation (CASL)

Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more

How To: Protect against spam and unsolicited calls

If you receive calls that you feel are malicious, a nuisance or unsolicited, a good first option is to block the caller's number directly from your device. Consult the manufacture's User Guide for information on how to block numbers on your device. Y... Read more

How To: Make a Payment for your Shaw Mobile service

If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable. Use one of the options below to pay yo... Read more

Are Shaw services available in my area?

Thinking of switching to Rogers? Moving or relocating to a new city? From the Shaw.ca home page, you can quickly check to see if our Internet, TV or Phone services are available in your area. How to check if your address is in our Service area From t... Read more

How do I renew my 2-year ValuePlan?

Looking to renew your Shaw services or looking to update your Shaw services? You can renew your 2-year ValuePlan with our latest bundles and services. How to renew your Shaw 2-year ValuePlan You can review your 2-year ValuePlan online. Choose one of ... Read more

Moving your Shaw services

Move your Shaw services to your new home. Get your TV, Internet or Phone services ready for your move because it should be easy to stay connected. Let us know when and where you're moving, and we'll help make moving as easy as possible. Set up your m... Read more

Outbound Calling Practices

From time to time our outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. Learn more about our outbound calling practices below. About: Shaw... Read more

How To: Unsubscribe from eBills

Monthly billing is going paperless. This means you’ll no longer receive a paper invoice from us in the mail. By going paperless, we're taking a simple step towards making a greater difference for our environment by reducing waste and saving trees. Co... Read more

How To: Create a Shaw ID

Shaw ID is a single login for our products and services like My Shaw, Ignite HomeConnect App (formerly known as BlueCurve Home), Ignite TV App (formerly known as BlueCurve TV), and Rogers WiFi Hotspots (formerly known as Shaw Go WiFi). Each account c... Read more

How to view your Shaw plan agreement

If you want more details on your 2-Year ValuePlan the best place to look is the original agreement copy from when you signed up. You will have received a copy of your agreement via email. Accessing your Shaw ValuePlan To access your 2-Year ValuePlan ... Read more

How To: View my past transactions

You can view the charges incurred by your services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View transactions using the My Shaw website To view p... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get started w... Read more

How to see when my next payment is due

You can find out when your next payment for your services is due, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). See your payment date using the My Shaw website To see your payment date using the My S... Read more

View my current bill

Intended Audience: Legacy Shaw customers. You can view your current bill for your services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). With My Shaw you can also view past bills, transactio... Read more

How To: View my current balance due

Intended Audience: Legacy Shaw customers. You can view your current balance due for services using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website To v... Read more

How To: Manage my services

It's convenient and easy to manage every aspect of your services using the My Shaw website (my.shaw.ca) and the My Shaw App (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshooting, ... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my bill

It's convenient and easy to manage every aspect of your bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set up a M... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more

Quick Answer: How do I upgrade my services?

Working from home more now? Need faster Internet? If you are looking to upgrade your services and want to see what your options are, check out the options below. Solution If you are looking for a new bundle package or are looking to upgrade your bund... Read more

Quick Answer: Options for Shaw's Home Phone services

Looking to learn more about our Home Phone services and the options that are available? Use the tips below for more information. Solution If you are looking for a new phone package for your home or are looking to upgrade your home phone package, plea... Read more

Quick Answer: Options for Shaw's TV services

If you are considering upgrading your TV package and would like to see some of the options for additional television services that we provide: Solution Please see our current TV news and free previews. If you are looking to add a channel or theme to ... Read more

Quick Answer: How do I reset my Shaw ID password?

If you want to log into My Shaw or the BlueCurve TV App but have forgotten your password: Solution Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset pa... Read more

How can I view my BlueCurve TV bill?

You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more

Quick Answer: How do I get the My Shaw app?

Looking to get the My Shaw app? To install the My Shaw app on your mobile device: Solution You can download the My Shaw app by visiting the My Shaw app - Download and Setup page Select the appropriate download link for your device (iOS or Android) - ... Read more

How do I contact Shaw Business?

Have a question about your Shaw Business services or your business account and need to contact Shaw Business support? To get support for your Shaw Business account you will have to contact Shaw Business Support. Solution Residential agents are unable... Read more

Quick Answer: What if I forgot my Shaw ID login info?

Follow these steps to reset your My Shaw password. If you have forgotten your Shaw ID login or My Shaw password: Solution You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password? You will need ... Read more

Quick Answer: How do I manage my Shaw ID?

To make changes to your My Shaw ID account: Solution You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recovery em... Read more

Quick Answer: How do I access My Shaw?

Looking to access your bill via My Shaw? If you are having problems logging into your My Shaw account number follow these steps to reset your Shaw ID password. Solution Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotte... Read more

Quick Answer: How do I find my account number?

Intended Audience: Legacy Shaw customers. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. But don't worry, no action is needed from you. You can simply find all the details on your in... Read more

Quick Answer: How to understand your Shaw bill

To access and learn more about your monthly services on your bill: Solution Once you have signed into My Shaw, click My Bills on the navigation bar at the top. Click View my bill to get a detailed breakdown. Review page one for a general summary and ... Read more

How to verify, change, or cancel your appointment

There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your appointment. Make an appointment vi... Read more

How to change your Bundle/Package

Looking to update your TV, Internet, Mobile, or Home Phone services with us? Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package. Need to chang... Read more

Contact Us Information

As Rogers comes together with Shaw, our dedication and number one priority continues to be to you. We adjusted our operating hours across our business to ensure we continue to provide the necessary support to our customers. See below for our hours of... Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we updated the My Shaw website (http://my.shaw.ca). This update included a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We implemented t... Read more

How do I cancel my services?

While we hate to see you go, if you need to cancel your Internet, TV or Phone service for any reason, please reach out to us. How to cancel my services Please contact us between the hours of 7am - 8pm (PST), 7 days a week. What to expect: An agent wi... Read more

Service Updates

Is your Internet or cable TV down? Select your region to view the latest outage and maintenance information. Vancouver Island Lower Mainland BC Interior Northern Alberta Southern Alberta Saskatchewan Manitoba Ontario Read more

Service suspension due to overdue balance

Have you received a message indicating that your service has been or is scheduled to be interrupted? Have you missed a payment for your account? You can restore your service immediately without having to call our Customer Care department. The best wa... Read more

Shaw Service Updates and Outages FAQ

Looking for information about service outages? Learn more about Shaw service updates and outages including how to sign up for outage notifications with our frequently asked questions. You can keep up to date with service outages in your area, by foll... Read more

How To: Reach Shaw Support with the My Shaw mobile app

You can use the My Shaw app to chat with customer service, or to self-serve answers by reading articles just like this one. Shaw Support Chat You can chat with a Shaw agent for technical support, to order new services, schedule a move, and more. Chat... Read more

Troubleshooting: My Shaw app

Having issues using the My Shaw app? Use these troubleshooting tips for fixing common issues with the My Shaw app. For new users, check out some of the useful features of My Shaw app. My Shaw is not currently supported for use on tablet devices. Plea... Read more

About: My Shaw app features

The My Shaw app is full of features that will help you access and get the most out of your Shaw services. You can use it to chat with tech support, pay your bills, and manage your products wherever you are. The My Shaw app is a great tool for accessi... Read more

Getting started with the My Shaw App

The My Shaw app is a convenient way to chat with support, pay your bills, and manage your Shaw products. With the My Shaw app, you have access to all of your Shaw account information. Getting to know the My Shaw app Get the most out of your Shaw prod... Read more

Billing Frequently Asked Questions

intended Audience: Legacy shaw customers. Learn about your bill, including how to check your account balance, how to set up your eBill, how to understand your billing cycle with our frequently asked questions. Did you know: The quickest and easiest w... Read more

How To: Change your My Shaw password

If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID t... Read more

About: Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve TV, Shaw Go WiFi and more. It consists of an email address username and password. Each Shaw account has one Primary Shaw ID and can invite up to four household members t... Read more

Understanding your billing changes

Learn about notable changes to your bill which may appear after your account has been moved to our upgraded billing system. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. But don't w... Read more

Troubleshooting: Error Code 49 while signing into app

Some accounts may receive error code 49 while attempting to log into one of the Shaw Go Apps. The error message will say "An unexpected error has occurred, error 49. Please contact us." Examples of Shaw Go Apps include CTV Go, TSN Go, Global Go. How ... Read more

DigShaw Underground Cable Locate Service

Call before you dig, the cables underground allow Shaw to provide services. To ensure that construction and development do not interfere with the operation of our network, DigShaw provides information regarding the location of buried underground Shaw... Read more

My Shaw - Unable To Make Changes

If you find that you're unable to make changes through My Shaw, this may be the result of the status of your account. Account Status Impacting My Shaw If your account is overdue, your My Shaw page will display a banner alerting you to the fact, and p... Read more

How to pause your internet, TV and home phone services

Going away for more than a month? You can suspend your internet, TV, or home phone services for 30 to 180 days. Just choose a reconnection date within 180 days of when you requested the suspension. Note: You can also learn how to suspend your Shaw Mo... Read more

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