Shaw Support: Billing & Account Troubleshooting

Online eBill FAQ

Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more

30 Day Satisfaction Guarantee

Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more

How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more

Everything you need to know about Rogers & Shaw

Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more

Quick Answer: How do I check my Disney+ subscription in My Shaw?

When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Login to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to Su... Read more

How To: Link your Shaw account to Disney+

If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with us. Note: If you alrea... Read more

About 988 Suicide Prevention Crisis Helpline

You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. Reach out for help, whenever you need it. About the 9-8-8 Suicide Crisis Helpline As a Telecommunications service pr... Read more

Quick Answer: How do I set up an auto payment by contacting Rogers?

You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more

Quick Answer: How do I make a payment by contacting Rogers?

You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more

Two-Step Verification FAQs

Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more

Making an online payment without signing in to My Shaw

For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more

My Shaw FAQs

Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more

How to: Complete a DocuSign agreement

DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email. Receiving a DocuSign Document Agreements and other documents ... Read more

How to: Connect your Shaw Equipment after Moving

After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up. Already have all your equipment? Find the steps below to help get ever... Read more

Quick Answer: How do I change my contact information on My Shaw?

You can change your contact information on your account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email secti... Read more

How to view order history and shipment tracking details

You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more

About Shaw 2-year ValuePlans

Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more

Find a Rogers Retail Location

With Shaw and Rogers coming together in April of 2023, Shaw/Rogers customers can visit one of our retail locations that are available across the country for a face-to-face customer experience for product demonstrations and account support. Use one of... Read more

How to Self Serve with Shaw

Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Ignite TV App Troubleshoot your WiFi Ignite E... Read more

Quick Answer: How do I request a payment extension?

Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more

Billing & Account Articles