• Understanding your billing changes

    Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system.   This document provides insight into: Billing system upgrade Breaking down your...
    shaw-alex
    last modified by shaw-colin
  • How to: Pay your Shaw bill through My Shaw

    You can pay your Shaw bill, view past bills, check your balance, and manage your account settings by logging in to the My Shaw app (Apple | Android) or My Shaw website (my.shaw.ca). You c...
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    last modified by shaw-colin
  • How to view past bills

    Through my.shaw.ca you can manage your Shaw billing including reviewing your past Shaw bills and updating your payment preferences. With My Shaw, you can view past bills of up to 6 months, which allows you to kee...
    shaw-fraser
    last modified by shaw-colin
  • How to verify, change, or cancel your appointment

    There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your S...
    shaw-alexander
    last modified by shaw-colin
  • View Printer-Friendly version of your Bill

    Learn how to print your Shaw bill. In order to obtain a printer-friendly version of your bill, please perform the following steps.  Did You Know   Shaw eBill is the fast, easy and convenient way to handle ...
    shaw-jamess
    last modified by shaw-jody
  • Self Serve Payment Options

    There are a variety of options available for you to pay your Shaw bill. Here you will find the necessary information for you to make a Shaw payment in the way that best suits your preference.   How to pay your b...
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    last modified by shaw-aman
  • Two-step verification for My Shaw (Web)

    Two-step verification for My Shaw (Web) is now available as of April 30, 2019! Two-step verification adds a new, stronger level of security when signing into My Shaw (web) with your Shaw ID.   Note: You will no...
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    last modified by shaw-jamesp
  • Learn about Shaw eBill

    Shaw eBill is fast, easy, and convenient! Shaw eBill is the fast, easy, and convenient way to handle your monthly bill statements  and lets you access your Shaw bills  through My Account. Once you sign up f...
    shaw-fraser
    last modified by shaw-colin
  • Shaw Billing FAQs

    Learn about your Shaw bill, including how to check your account balance, setting up eBill and other frequently asked questions.   This article provides insight into: Your billing cycle Changes in your billing Ge...
    shaw-jody
    last modified by shaw-jody
  • How can I get a breakdown of my phone services on my Shaw bill?

    Scenario: You would like to get a breakdown of your phone services on your monthly Shaw bill.   Quick Answer: To see your current phone services, log in to My Shaw. Click Phone from the My Services n...
    shaw-jody
    last modified by shaw-jody
  • How can I view my BlueSky TV bill?

    Scenario: You are a BlueSky TV subscriber or have recently upgraded to BlueSky TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My S...
    shaw-jody
    last modified by shaw-jody
  • My TV service is not working. How do I check for billing/service interruptions?

    Scenario: You are not receiving any TV service and your equipment is working fine. The cause may be a result of a service interruption as a result of missed payments, seasonal disconnect or planned maintenance / servi...
    shaw-jody
    last modified by shaw-jody
  • How to understand your Shaw bill

    Scenario: You want to learn more about your monthly services on your Shaw bill.   Quick Answer: Once you have signed into My Shaw, click My Bills on the navigation bar at the top. Click View my bill to get a d...
    shaw-jody
    last modified by shaw-jody
  • How do I get a breakdown of pricing on my Shaw bill?

    Scenario: You want to see a breakdown of your Shaw bill.   Quick Answer: Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display un...
    shaw-jody
    last modified by shaw-jody
  • Why is my first bill higher than expected?

    Scenario: You have received your first bill from Shaw and it appears to be higher than what you were expecting.   Your first bill may be higher than expected as a result of equipment rentals, changes in service,...
    shaw-jody
    last modified by shaw-jody
  • How do I check my current account balance?

    Scenario: You need to find your current account balance in order to pay your Shaw bill.   Quick Answer: Login to My Shaw Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By ...
    shaw-jody
    last modified by shaw-jody
  • How to return your Shaw Equipment

    Need to return old Shaw equipment or looking to upgrade and change equipment? Upgrade your cable box, Internet modem, remote control or other piece of equipment at any of our Shaw Retail locations. Use the following o...
    shaw-alexander
    last modified by shaw-jody
  • How to change your Shaw Bundle/Package

    Looking to update your TV, Internet or Phone services with Shaw?  Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your ...
    shaw-alexander
    last modified by shaw-jody
  • April 1, 2019 | Rate Adjustment FAQ

    Starting April 1, 2019, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have s...
    shaw-jamesp
    last modified by shaw-jamesp
  • Jan 9 | My Shaw Website Update (my.shaw.ca)

    On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links...
    shaw-colin
    last modified by shaw-colin