• Shaw Retail Locations

    Shaw Retail Locations are available across the country to provide a face-to-face customer experience for product demonstrations and account support. Select an area from the list below to find a Shaw retail location ne...
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    last modified by shaw-ken
  • Self Serve Payment Options

    There are a variety of options available for you to pay your Shaw bill. Here you will find the necessary information for you to make a Shaw payment in the way that best suits your preference.   How to pay your b...
    shaw-fraser
    last modified by shaw-aman
  • Two-step verification for My Shaw (Web)

    Two-step verification for My Shaw (Web) is now available as of April 30, 2019! Two-step verification adds a new, stronger level of security when signing into My Shaw (web) with your Shaw ID.   Note: You will no...
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    last modified by shaw-jamesp
  • DigShaw Facility Locate Service

    Underground cables allow Shaw to provide our amazing Internet, Video, and Phone services. To ensure that construction and development do not interfere with the operation of our network, DigShaw provides information re...
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    last modified by shaw-jody
  • How to make or cancel appointments

    There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your S...
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    last modified by shaw-colin
  • How to reset your Shaw ID password

    Learn how to reset your Shaw ID password with these tips. If you are having issues signing in to your My Shaw account with your Shaw ID, you can easily reset your password. Whether it's My Shaw, FreeRange TV or other ...
    shaw-alex
    last modified by shaw-rhyme
  • Shaw ID Overview

    What is Shaw ID? Shaw ID is a single login for Shaw products and services like My Shaw, FreeRange TV, Shaw Go WiFi and more. It consists of an email address username and password. Each Shaw account has one Primary Sh...
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    last modified by shaw-rhyme
  • My Shaw app - Features

    Access to all of your Shaw account Learn about the features of the My Shaw app and how you can use it to quickly access your Shaw services. The My Shaw app has lots of great features to help you get the most out of ...
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    last modified by shaw-aman
  • Payment options through My Shaw

    Through my.shaw.ca you can manage your Shaw billing by making payments or by setting up pre-authorized monthly payments with your credit card or bank account details. To manage your payments you will first need to log...
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    last modified by shaw-jamesp
  • Linking multiple accounts in My Shaw

    Within My Shaw, you can link multiple accounts together so that you can easily manage all of your Shaw accounts through one My Shaw login. In order to link multiple accounts to one login in you will need the following...
    shaw-fraser
    last modified by shaw-jamesp
  • Understanding your billing changes

    Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system.   This document provides insight into: Billing system upgrade Breaking down your...
    shaw-alex
    last modified by shaw-colin
  • Learn about Shaw eBill

    Shaw eBill is fast, easy, and convenient! Shaw eBill is the fast, easy, and convenient way to handle your monthly bill statements  and lets you access your Shaw bills  through My Account. Once you sign up f...
    shaw-fraser
    last modified by shaw-colin
  • How do I manage my Shaw ID?

    Scenario: You want to make some changes to your My Shaw ID account.   Quick Answer: You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a co...
    shaw-jody
    last modified by shaw-jody
  • Shaw Billing FAQs

    Learn about your Shaw bill, including how to check your account balance, setting up eBill and other frequently asked questions.   This article provides insight into: Your billing cycle Changes in your billing Ge...
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    last modified by shaw-jody
  • How do I upgrade my Shaw services?

    Scenario: You are looking to upgrade your Shaw services and want to see what your options are.   Quick Answer If you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package,...
    shaw-jody
    last modified by shaw-jody
  • Where can I find options for Shaw's home phone services?

    Scenario: You would like to learn more about Shaw's Home Phone services and the options that are available.   Quick Answer If you are looking for a new Shaw phone package for your home or are looking to upgrade...
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    last modified by shaw-jody
  • Where can I find options for Shaw's TV services?

    Scenario: You are considering upgrading your TV package and would like to see some of the options that Shaw has available.   Quick Answer If you are looking to add additional television services, please see our...
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    last modified by shaw-jody
  • Where can I find options for Shaw's Internet services?

    Scenario: You are considering upgrading your Internet package and want to see Shaw's options for Internet service.   Quick Answer If you are looking to add or upgrade your Internet services, you can check out o...
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    last modified by shaw-jody
  • How can I get a breakdown of my phone services on my Shaw bill?

    Scenario: You would like to get a breakdown of your phone services on your monthly Shaw bill.   Quick Answer: To see your current phone services, log in to My Shaw. Click Phone from the My Services n...
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    last modified by shaw-jody
  • How do I reset my Shaw ID password?

    Scenario: You want to log into your My Shaw account or FreeRange TV but have forgotten your password.   Quick Answer: Visit My Shaw, click Forgot your Shaw ID or password and enter your Email add...
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    last modified by shaw-jody