• User name for new Shaw router

    I have a newly installed Shaw router  (Arris TG3482ER) and cannot log-in. I found the IP address and got to the log-in screen . I have tried admin and cusadmin as the username and I am using the password at the b...
    last modified by courtenayglenn
  • Lots of Packet loss and Ping Spikes

    For about the last 2-3 months, I have been experiencing unacceptable performance with my Shaw 150 internet service.  Youtube constantly buffering, web pages stalling out or slow to load, and rubberbanding and lag...
    last modified by wstock
  • Has Arris xb6 resolved gaming lag?

    Mine arrives on sunday so im just wondering if what your experience has been with a wired connection?   I currently have a Technicolor DPC3848V  puma 6 modem and cant play street fighter 5 online becau...
    created by ludespeeder
  • Hitron CGNM-2250 on it's way to being recycled?

    My modem is working reasonably well while connected via cable, but lately, it's having issues when connected to wireless 2.4 Ghz mode. The speed is very slow and it's around 11 Mbps via Windows Network adapter informa...
    last modified by michael_carlione
  • Passpoint no work after upgrade to iOS 11.0.3

    My phone was no problem with passpoint before upgrade to ios11.0.3...after upgrade can’t connect to passpoint...keep running the page out the title show passpoint password....but the page show need username...do...
    last modified by joancho
  • Shaw McAfee Internet Security

    Hi, I've been getting pop-ups the past week or so that my Shaw McAfee will soon expire and I that I need to renew my subscription.  This has always renewed automatically over the many years I've been a Shaw ...
    last modified by breeann
  • Hitron Modem Issues / Rant

    I really wish I could keep recommending Shaw as an ISP to my clients, but after my experience lately I cant. Sorry for the long story, but its needed for context.   It all started a few months ago when TELUS ins...
    last modified by meyersn
  • Internet service going down above 28C?

    If your internet service is going down every 10 minutes or so when it's above 28C outside, odds are you have the same problem I did and do all over again.   My Shaw cabinet in the street is in the sun mid day an...
    last modified by chicocanada
  • WiFi extender.

    Ever since Shaw switched their modem to Cisco modem/WiFi combo, my WiFi just sucks. I keep losing the signal and I troubleshooted them with changing channels as advised by Shaw Tech Support to no avail. It will work t...
    last modified by ozvelasco
  • XB6 in Bridge Mode - VOIP will not work

    I put my Xb6 in bridge mode, using ASUS as my router.  I'm using a 3rd party VOIP provider which works fine when the XB6 is NOT in bridge mode.  Once in bridge mode though I can receive calls but CANNOT...
    last modified by crownseven
  • Hitron CGNM-2250 Software Version

    Anyone have info as to when the Hitron received the update as shown in the title?   The reason I ask is that my HP printer that has been connected to the Hitron wirelessly for a reasonably long time no longer co...
    created by slivy58
  • Tomato router behind the Hitron CGNM-2250

    I have a Linksys WRT-54G series router with Tomato V1.28 on it. I want to connect it to my Hitron CGNM-2250 that Shaw provided. I am setting up the Linksys to use PPTP to connect to my VPN provider. The idea is that ...
    last modified by rodelu
  • Need help sending emails on Shaw Webmail on my cell phone

    I have a Samsung Note 5 phone and I all of a sudden in the past 2 weeks I can receive a email on my shaw webmail, but I can not send an email.  My gmail account works fine on the same phone though.   Can so...
    last modified by hellomynameis
  • Who can I call to resolve an ongoing problem.  Every time I call in or do chat I get a different answer.  I want to talk to someone who actually can solve my problem without getting a run around and having to wait forever on hold!

    In March of 2017 I called from the States to arrange for Internet in our apartment.  We were in the process of moving back to Alberta.   I explained that we spent time in the States every year and wanted th...
    last modified by lenglish
  • Hi can u turn my service back on please and thank you

    Can u turn my service back on
    last modified by rolanddumaine
  • Shaw email users are not receiving our emails

    Many of our customers are using *@shaw.ca email addresses and most of them do not receive our emails.  We do not get an undeliverable message so we have no way of knowing if our customers are receiving our emails...
    last modified by yvrmarc
  • I'm trying to set up a Guest network on my Technicolor DPC3848VE modem, but I'm not seeing the option

    I'm trying to set up a Guest network on my Technicolor DPC3848VE modem, but I'm not seeing the "Guest network" tab inside the "Wireless" tab where it should be. Everything else looks exactly as in this guide (htt...
    last modified by fedefracchia
  • Cant send emails from my cell phone on shaw webmail...

    I have a Samsung Note 5 phone and I all of a sudden in the past 2 weeks I can receive a email on my shaw webmail, but I can not send an email.  My gmail account works fine on the same phone though.   Can som...
    last modified by hellomynameis
  • Requesting agent PM pls

    I'll try to bullet point my issues/actions rather than type up the long post I intended.   For the last year and half or so I lose internet and must reboot my hardware. Oddly over the 5-6 times it's happened it...
    last modified by gamerguy
  • Constant micro-disconnects

    I have a ping app that pings out every 2 secs.  In the last week, I've had 505 small disconnects - ranging from 4secs to 2min42secs - totalling 1.5% of the available time.  And this is on the cable connectio...
    last modified by pxs