Find solutions on everything from modems and connectivity, to setting up email on your mobile device.
Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more
Improve your experience with us by downloading our Apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw Apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more
We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more
Our Ignite WiFi Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, availabl... Read more
Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more
Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more
Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more
Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more
We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more
WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more
With the Share My WiFi feature in the Ignite HomeConnect App you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Ignite HomeConnect App.... Read more
You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more
The Internet Health Check tool is a troubleshooting feature in the Ignite HomeConnect app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to ... Read more
Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Ignit... Read more
The Active Time Details feature of the Ignite HomeConnect App shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps tha... Read more
The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) from any location with an Internet connection, without... Read more
Interference to the Shaw network (noise) can come from some third-party equipment, damaged infrastructure, or other invasive signals. To combat noise on the Shaw network, we track down the source of the interference and take action to ensure our serv... Read more
Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more
Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Ignite WiFi Gateway (Gen 2 and Gen 3), you can now get gigabit WiFi speeds in your home for simul... Read more
Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more
When an Ignite WiFi Pod (formerly known as Fibre+ WiFi Pod) goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has g... Read more
Some Intel specific wireless adapters have shown compatibility issues with connecting to WiFi 6 capable networks. Often these wireless connectivity issues are resolved by downloading the latest WiFi driver for the Intel wireless adapter on their devi... Read more
Our Ignite WiFi Gateway (Gen 2) modem (formerly known as Fibre+ Gateway 2.0 (XB7)) comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and... Read more
If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more
The Ignite HomeConnect (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi netwo... Read more
Learn how to navigate and use the Ignite HomeConnect app (formerly known as the Shaw Home app). Menu navigation Ignite HomeConnect features are organized into four main sections. You'll find menu navigation tabs at the bottom of the mobile app screen... Read more
Find answers to frequently asked questions about how your Smart Home devices work with the Ignite HomeConnect App. Smart Home devices How do I add or link my smart devices in the Ignite HomeConnect App?Open the Ignite HomeConnect App, select the Home... Read more
This page includes tips for troubleshooting common issues with smart home controls in the Ignite HomeConnect App. If you run into difficulty linking or controlling smart devices, try the steps below to resolve the issue. Issues with linking devices F... Read more
Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more
Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, every day. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device... Read more
This article will tell you how to set up and activate your new Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect qu... Read more
Ignite HomeConnect just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Ignite HomeC... Read more
Having fast and reliable home Internet is essential. Your experience may vary based on your devices WiFi (wireless) connections & WiFi range depending upon your modem location, house type and size. WiFi relies on wireless radio frequency to send and ... Read more
Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older WiFi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." You can follow the steps below to log i... Read more
Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more
Learn how to manage Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) on your home network. Pods can be renamed or removed at any time using the Ignite HomeConnect App (formerly known as BlueCurve Home App). This can be helpful if you're ... Read more
Find frequently asked questions about Ignite WiFi Pods (Gen 1 and 2) (formerly known as Shaw WiFi Pods) below. What are Ignite WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your Ignite WiFi Gateway (former... Read more
Ignite WiFi Pods (formerly known as Fibre+ WiFi Pods) are WiFi extenders that work with your Ignite WiFi Gateway (formerly known as Fibre+ Gateway) and Ignite HomeConnect App (formerly known as BlueCurve Home App). They ensure wall-to-wall WiFi cover... Read more
Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more
Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more
The Ignite HomeConnect App (formerly known as BlueCurve Home App) allows you to directly connect with a Shaw support agent via live chat. Need help or have a question for us? Just click the question mark in the top right corner and you'll be connecte... Read more
This page provides information about the energy efficiency of Shaw's Small Network Equipment (SNE), such as modems or pods. Energy consumption comparison Make Model Name Base Type Features Reported Power (W) Technicolor Ignite WiFi Gateway (Gen 3) IA... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access and True Key. If you're already subscribed, you may continue to use McAfee True Key. Visit Shaw Network Security and McAfee offerin... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Advanced Security is included with a subscription to any Ignite Internet bundle, and is activated in the Ignite HomeConnect App (formerly known as BlueCurve Home App). This feature monitors your home network for online threats in real-time, and alert... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Shaw Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—Shaw Network Security has you covered! This... Read more
Advanced Security is included with a subscription to Ignite Internet. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked questions about Advanced ... Read more
Advanced Security is enabled when you subscribe to Shaw Network Security. To access your Advanced Security features, simply go to the Home tab and select Advanced Security in the Ignite HomeConnect App or web portal. When enabled, Advanced Security w... Read more
Shaw Speedtest is a website you can use to measure the speed of your Internet connection. You can view your upload speeds and your download speeds with a Shaw speed test. Follow the steps below to run a speed test. How to run a Shaw speed test To run... Read more
Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more
Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit my.shaw.ca. Sign... Read more
Download the Shaw Go WiFi Finder app to discover all the hotspots around you. With Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), you can extend your Internet experience beyond your home into public areas such as malls, parks, coffee shops, r... Read more
If you previously registered a device so it could be used with Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), you can manage your devices using the My Shaw website or the My Shaw App (Apple App Store | Google Play Store). Remove a device usin... Read more
As a Shaw Internet customer, you can give each of your devices registered for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) a unique nickname. If you wish to rename your registered devices, visit the My Shaw website or download the My Shaw Ap... Read more
This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more
This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up your Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the mac... Read more
This article provides resources for setting up and troubleshooting Shaw Internet services on Microsoft products like Windows PCs and Xbox. You can also set up Shaw email and connect to WiFi on Surface Pro, Surface Book, and any computer running the W... Read more
Need to pause Internet access in your home? Use our frequently asked questions to learn about how the downtime scheduler feature works in Ignite HomeConnect. Downtime scheduler FAQ What is the downtime scheduler and how does it work?Downtime schedule... Read more
With the downtime scheduler in Ignite HomeConnect, you can automatically pause Internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the w... Read more
Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more
Learn how to set up Active Time Limits with Ignite HomeConnect. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. Setting Active Time Limits When A... Read more
Learn how to view and change your WiFi network name and password using Ignite HomeConnect App (formerly known as BlueCurve Home App) or web. Note: If you're using Ignite WiFi Pods (formerly known as BlueCurve Pods (Gen 1)), you cannot split your WiFi... Read more
Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using the Ignite HomeConnect app (formerly known as BlueCurve Home). With advanced settings, you can make additional tweaks to your network such as Port... Read more
Find frequently asked questions about Advanced Settings in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Advanced Settings Learn more about Ignite HomeConnect Advanced Settings with these frequently asked questions. Why am I no l... Read more
Ignite HomeConnect notifies you of network changes or device activity on your home network. Follow the steps below to view and manage your Ignite HomeConnect notifications. How to access Notification Centre To access the Notification Centre in Ignite... Read more
Learn how to use Protected Browsing with Ignite HomeConnect. Protected Browsing helps to safeguard your home network against malicious content. Using Protected Browsing in Ignite HomeConnect Follow these tips to use Protected Browsing works in Ignite... Read more
Learn how to check your network activity and status with Ignite HomeConnect. When you launch Ignite HomeConnect, the landing page shows you a snapshot of your network activity for the past 24 hours. From there, simply select a profile or a device to ... Read more
Find frequently asked questions about notifications work in Ignite HomeConnect. Notifications FAQs Learn more about how notifications work in Ignite HomeConnect with these frequently asked questions. What is the difference between Network Access and ... Read more
Find frequently asked questions about how Protected Browsing works in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Protected Browsing FAQs Learn more about how Protected Browsing works in Ignite HomeConnect with these frequently... Read more
Find frequently asked questions about how to monitor network activity in Ignite HomeConnect. Monitoring Network Activity FAQs Learn more about monitoring network activity in Ignite HomeConnect with these frequently asked questions. What do the Most A... Read more
Find frequently asked questions about how Active Time features work in Ignite HomeConnect. Active Time Limits Learn more about Active Time Limits with these frequently asked questions. What is an Active Time Limit? An Active Time Limit provides aware... Read more
Find frequently asked questions about how to use Parental Controls in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Parental Controls Learn more about how Parental Controls work in Ignite HomeConnect with these frequently asked q... Read more
Find frequently asked questions about how Profiles work in Ignite HomeConnect. Profiles Learn more about how Profiles work in Ignite HomeConnect with these frequently asked questions. How do Profiles work in Ignite HomeConnect?Profiles allow you to g... Read more
Find frequently asked questions about how your devices work with the Ignite HomeConnect App (formerly known as BlueCurve Home App). Device FAQs Learn more about managing your devices with Ignite HomeConnect with these frequently asked questions. Why ... Read more
Learn how to fix or troubleshoot Ignite HomeConnect (formerly known as BlueCurve Home) if you are not able to open it, or if it's not responding. Follow the steps below to fix or troubleshooting the Ignite HomeConnect App if it's not opening or not r... Read more
Learn the answers to the most frequently asked questions about the Ignite HomeConnect App (formerly known as BlueCurve Home App). Ignite HomeConnect FAQ Learn more about Ignite HomeConnect with our frequently asked questions. What is Ignite HomeConne... Read more
If you have received a new Internet modem from Shaw and are looking to set it up for first-time use: Solution Connect the coax cable from a wall outlet to the Cable In connection on your modem. Connect the power cable to both the modem and a wall out... Read more
Follow these steps if you need to update your @shaw.ca email settings on an Android device: Solution Go to the home screen on your Android device and select Email. Tap the Menu button and select the Settings icon. Tap Account Name and then tap Server... Read more
If you've just purchased an Android mobile device and would like to set up your Shaw email, follow the instructions below. Solution On your Android device, go to Home Screen > Email > Add New Account. Enter your email and password and tap Manual Setu... Read more
Follow these tips if you have just purchased a new Smartphone or mobile device and need to set up your Shaw email on the device: Solution Setting up your Shaw email on your mobile phone or tablet will be done through the settings of your specific mob... Read more
Follow these steps, if you cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons. Solution Sign into My Shaw Click My Services > Internet... Read more
If you would like to connect and set up your Shaw WiFi modem with a third-party networking device such as a router (a configuration known as "Bridged Mode") follow these instructions. To update your WiFi modem to a Bridge mode, you will need to conta... Read more
Follow these steps if you are experiencing Internet connectivity issues and would like to perform a factory reset of your Internet modem to restore your WiFi modem to default settings. Solution Locate the small pin-hole reset button located on the ba... Read more
If your Internet speed seems slower than normal and you want to improve performance issues by changing the WiFi channel on your Internet modem: Solution Ignite WiFi Gateway We've got this covered for you. The Ignite WiFi Gateway handles your WiFi cha... Read more
Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. To restart your modem manually: Solution Unplug the power cable from the back of the modem. ... Read more
You can use My Shaw to view details about your Internet package or if you want to see what your Internet usage is. Follow these steps to view details about your Internet services: Solution Sign into My Shaw Click Internet from the My Services menu at... Read more
When everything is set up and working correctly, your home Internet connection should always be available. If your Internet stops working intermittently, there are steps you can take to troubleshoot the issue. Potential internet connection impacting ... Read more
Having trouble logging in or using Ignite HomeConnect (formerly known as BlueCurve Home)? Learn how to identify and fix Ignite HomeConnect login issues with our guides below. This page provides insight into common login errors. Have other questions a... Read more
Learn about the benefits of using a single WiFi name and password for your home network. This is done via a feature of the Ignite WiFi Gateway called "band steering". Benefits of using one WiFi name and password The Ignite WiFi Gateway is an all-in-o... Read more
Learn how to troubleshoot your home WiFi network with the Ignite HomeConnect App (formerly known as BlueCurve Home App). You can use Ignite HomeConnect to quickly reset your Gateway to resolve many connectivity issues, and perform various check-ups t... Read more
With Ignite HomeConnect (formerly known as BlueCurve Home) you can pause or unpause Internet access for a user or device. Pausing Internet access prevents that user from going online while connected to your home network. How to pause Internet access ... Read more
Learn how to set Parental Controls with Ignite HomeConnect App (formerly known as BlueCurve Home App). Turn on Parental Controls to reduce the risk of accessing objectionable websites and apps, and enable protective search settings for Google, Bing, ... Read more
Learn how to manage people and profiles with Ignite HomeConnect. In the People menu, you can view and create profiles. Profiles allow you to group devices together to easily manage and personalize your home network. Features like Parental Controls an... Read more
Learn how to manage and personalize devices connected to your home network with the Ignite HomeConnect App (formerly known as BlueCurve Home App). Personalizing your devices lets you easily identify them, view network activity, pause Internet access,... Read more
Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more
Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more
There are a number of actions that you can take to optimize your at-home WiFi experience. How to optimize your WiFi experience You can easily optimize your WiFi network by following the tips below for the best WiFi experience: Monitor the devices con... Read more
Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already. Some equipment can be r... Read more
This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more
This article covers some of the most commonly asked questions about third-party support. While Rogers is committed to providing the best service to our customers, we no longer can provide support for non-Rogers (legacy Shaw) related issues. Note: Inf... Read more
Learn more about the Connecting Families Program. Connecting Families Program The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service p... Read more
This article will help you set up your Arris (SBG6782) or Cisco (DPC3848V or DPC3825) modem so you can start enjoying your Shaw Internet services. If you are setting up an Ignite WiFi Gateway, click here. If you need answers to other common Self Conn... Read more
This article tells you everything you need to know to connect your WiFi modem to your Internet services. The following instructions apply to the Hitron CGNM-2250, Cisco DPC 3848V, Cisco DPC 3825, and Arris SBG6782 WiFi modems. If you are setting up a... Read more
This article tells you everything you need to know to connect an Ignite WiFi Gateway (formerly known as Fibre+ Gateway) to Fibre+ and Ignite Internet services. This includes the following Ignite WiFi Gateway modems: Ignite WiFi Gateway (Gen 1) (forme... Read more
Learn how to change the name and/or password of your wireless network. The name of your wireless network, known as the SSID, is used to identify your network apart from other wireless networks that are in range of your device. To change the name of t... Read more