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We’re happy to announce that on Tuesday, December 16th Shaw Cable will be introducing two new channels to our lineup: CBC News Network HD and AMI-Tèlè.  Both of these channels will be available on all guides by end-of-day on the 16th.


CBC News Network HD

AMI Tele.png


  • Channel 887
  • Included in all Shaw Cable packages

We’re happy to announce that starting October 14th, we’ll begin updating our legacy Motorola hardware running Rovi (Classic) Guide.  The focus of this update is on Shaw On Demand, but we’ve also included a few Rovi (Classic) Guide enhancements.


Here’s what you can expect to see over the next few weeks:

Shaw On Demand Updates

  • Search the entire Shaw On Demand catalogue using your remote control – that’s over 10,000 titles! Look for “Search” appearing in your Shaw On Demand main menu soon*. In addition to paid movies, search will only return results for the programs and networks that you subscribe to.
  • “Available Until” information has been added to all titles so you know when your favourite show may be leaving our on-demand store
  • Pressing “INFO” twice during playback will now display extended information about the title you’re watching without interrupting viewing – just in case it’s driving you crazy that you can’t remember one of the actor’s names
  • Higher resolution graphics and text, plus updated colours and indicators
  • Updated loading, information and order screens (Shaw On Demand launcher is now transparent to background video)

*Search is already available on DCX3400 and DCX3200 models.

Rovi (Classic) Guide Updates

  • Stability and performance improvements
  • Available PVR disk space will now correctly reflect internal and expander drives
  • Manage closed captioning settings from within the guide menus

What set-top boxes are being updated?

We’ll be updating almost all of our legacy Motorola set-top boxes – Pace equipment isn’t included in this update:


(Rovi Guide)

When is the update happening and what can I expect?

We’ll be completing these updates nationally starting October 14th. Updates will roll-out regionally by set-top box family in the early morning hours (2am to 4am local time). Some set-tops will experience an interruption to video during these hours – If PVR recordings are in progress, they will be interrupted during the update time.  If you are able to view video during this update, you will not have access to the Guide or to Shaw On Demand – parental controls will continue to operate normally.

Completed Updates (as of December 8th, 2014)

  • Ontario and Manitoba - DCX3400, DCX3200, DCT700, DCT2500
  • BC Lower Mainland - DCX3400, DCX3200, DCT700, DCT2500
  • Alberta and Saskatchewan - DCT700, DCT2500
  • Remainder of British Columbia - DCT700, DCT2500

Shaw On Demand Images

New VOD Loading Screen.png

VOD Extended Information.png

New VOD Search.png

New VOD Progress Bar.png

Shaw Go MC Android.png


Starting today, Shaw Go Movie Central is now available for Android devices!



Features match those currently in the iOS version of the app, with a couple of new things added for Android users:



  • Resume Watching: A personalized list of partially-watched available content, so you can pick up where you left off
  • Last Chance: A section displaying content that’s expiring soon
  • New poster art to make it faster and easier to get to your favourite content



Additional details, support and login information can be found here: Shaw Go Movie Central for Android.



You can find the new Movie Central Go app in the Google Play store, or click the image below:











(Archived May 2, 2014)

Starting March 4th through to March 20th, we’ll be expanding our Multicultural TV services to more regions. In some areas we will launch up to 22 new multicultural channels, with most areas adding between 10 and 15. The following regions can expect to see additional services in the coming weeks:


March 4th

March 6th

March 11th

March 13th

March 18th

Moose Jaw (10)

Campbell River (7)

Brooks (14)

Fernie (9)

Fort McMurray (15)

Prince Albert (10)

Chilliwack (16)

Cranbrook – Kimberley (22)

Kamloops (15)

Lloydminster (12)

Red Deer (17)
(Ponoka – Lacombe)

Courtenay-Comox (15)

Medicine Hat (14)

Kelowna (17)

Pincher Creek (10)
(March 20th)

Sasktatoon (10)

Hope (16)

Prince George (17)

Lethbridge (10)

Winnipeg (4)

Victoria (4)

Nanaimo (12)
(Parksville - Duncan)

Thunder Bay (14)

Penticton (17)




Williams Lake – Quesnel (16)

Vernon (17)





Some services that most areas can expect to see:


                     zee_tv_logo.png  LOGO_140x_aapka_colors.png  120px-PTC_Punjabi.pnggmap.png

We are pleased to announce that by end of day October 1st, 2013 we will launch W Network in HD!


W Network is a specialty channel with content for, by, and about women including films, reality TV, cooking, and makeover series.


As with our other recent launches, MPEG4 capable hardware is required to view this HD channel.


HD Channel #: 252; varies on HD Guide



  • Premier TV
  • HD Plus
  • Best of HD
  • Entertainment 2




Introducing Hollywood Suite

Posted by tyler Sep 4, 2013

Starting September 17th, we are happy to announce that all four Hollywood Suite channels will join the Shaw HD lineup.


Hollywood Suite will be available as an add-on package for $6 per month. Hollywood Suite is now available!


Channel Numbers:

  • AXN Movies - 289
  • Sony Movie Channel - 290
  • MGM Channel - 291
  • WarnerFilms - 292


  • Note: In Winnipeg, Saskatoon, Prince Albert, Moose Jaw, Swift Current, Kenora and Thunder Bay, Hollywood Suite will be located on channels 291-294.


As with previous HD launches, Hollywood Suite requires an MPEG4 HD capable set-top box.  Please note, there are no SD channels with this package; MPEG4 HD only. There is no free preview for this launch.


Note: On Demand Content is now available for Hollywood Suite with monthly subscription.


Hollywood Suite Website


Starting today TVtropolis is now DTOUR - Canada's newest lifestyle channel. We are pleased to announce that by end of day September 5th we will add the HD version of the channel to the Shaw lineup.


DTOUR HD will be available in: SPP Entertainment 2, Best of HD, Premier TV & HD Plus


MPEG4 hardware is required to view this new HD channel.


Channel number 269 on Gateway and Legacy; varies by region on HD Guide.


We've got more HD channels on the way!


About the new network:

DTOUR – Canada’s newest lifestyle channel – diverges off the beaten path with eye-opening programming that reveals the drama, entertainment and ideas behind the everyday and the extraordinary. Led by the most engaging personalities, the channel’s exclusive content broadens horizons and fulfills ongoing curiosity. This DTOUR brings those with a lifelong passion for new experiences a fresh perspective on the world they think they know.




We are excited to announce that Encore Avenue 2 HD will join the Shaw HD lineup by end of day Thursday, August 15th.


Encore Avenue 2 HD will be included with the following packages: SPP Movies, Best of HD, Premier TV & HD Plus.


Encore Avenue channels offer a unique selection of movies from the 70s, 80s, 90s and the early 2000s, all commercial-free.


As with our previous HD channel launches, Encore Avenue 2 HD requires MPEG4 hardware to view.


We've got even more HD channel announcements in the coming weeks. Stay tuned!



Encore Avenue 2 HD


Sorry for the delay in updates, but we've finally got some information to share in regards to our latest firmware build. First off, I wanted to remind you guys that since these feature and issue fixes are still very much in BETA testing, they're all subject to change. I'm posting up the online/offline prompt image in it's current iteration but it could totally end up being on the lower-right side with a pink background and comic-sans font for example (even though I highly doubt it will).


So with that, let's get on with the meat and potatoes.




The interface has been totally revamped and improved upon. What I can share with you guys is that you will no longer have to click "OK" each time it presents itself. You'll now see a dialog box appear that displays "Restoring Connection" in a non intrusive manner. This will display for up to (maximum) 7 seconds or sooner if it re-establishes it’s connection - after either status levels has completed, the dialog will clear.

The new prompt (apologies for the poor quality, but you get the idea):



I've had the dialog display once on my beta machine so far and the new prompt is such a breath of fresh air - I’m sure you guys will really appreciate this change.



We've been able to identify this issue and are working towards a resolution. As beta is now half way through it's testing phase, I don't have enough information back yet to accurately tell you guys if the issue is 100% resolved or not. As soon as I receive confirmation I'll update the post and advise you in the thread.


As these two issues are the main cause of our Communities frustration, I'm only going to touch on these for now. Once we're through the final leg of our BETA and we've verified our team results, I'll be better able to list the other fixes that are happening this release. I'm going to leave comments open in this blog to allow inquiries from you folks on other issues I didn't report on. I'll do my best to get a status on them and update this post.


  • OTHER SHOWTIMES - New Feature? Whoa!

That's right, we've been able to work in a feature that'll make life easier on you should you rather record the program at a different time.

Here's what the early layout will look like:


First Screen:


Second Screen:




“Other Showtimes” is a new option in HD Guide that is similar to the clock icon in the old guide.  The feature allows users to find other showtimes for that program or series, and is designed to allow the user to see if there’s a more convenient time to watch or record their favorite shows.


Thanks for the patience everyone and expect my next update in early August.


*Again, these feature/issue fixes are subject to change*




The Shaw HD lineup is growing again!  We are pleased to announce the addition of APTN HD to our lineup starting on July 30th, 2013.


APTN HD is included with all of our TV packages at no additional charge for customers with MPEG4 HD hardware.


This channel will be live by end of day on July 30th in most Shaw markets. The HD channel can be found on 229 for all guide types.


More HD channel announcements to come!


Aboriginal Peoples Television Network (APTN)


Shaw HD Channel Announcement

Posted by shaw-sean May 24, 2013

Let's give a warm welcome to the newest channels on the Shaw Network, Lifetime, H2 and Slice!


Shaw and Shaw Direct will be the first providers in Canada with these networks in High Definition. All three services will be on a free preview starting May 29th at 5:00 PM local time until July 15th, 2013 in most markets.

MPEG4 hardware is required.


Yesterday morning started out a little slowly for me, real bad case of the Mondays. I managed to survive it though, and now present you folks with the latest HD guide / 3510-M tech update.

First and foremost, I have some great news. The new HD Guide firmware release will be deployed tomorrow evening!


From May 8, 2013 at 10:00 p.m. to May 9 at 11:00 a.m. MDT, your HD Guide unit (DCX 3510-M, DCX 3200-M P2/P3) will be upgraded to the latest software version (11.24/25).

UPDATE: Due to network maintenance (,  we've decided to delay the firmware release so we don't risk impacting our customers hardware. I want to ensure everyone that the firmware is ready to go and will be re-scheduled for deployment as soon as possible.


Update: We're back on for deployment, this will happen overnight between Monday, May 20th and Tuesday May 21st.


What you can expect if you are watching TV when your hardware is updated:


  • HD Guide units update automatically during the time frame above, no further actions are required by you to initiate the download and installation of the update.
  • DCX 3510's will not lose video during the upgrade process as some of you may have already noticed during previous updates, this is due to the unit being equipped with two tuners.
  • DCX 3200 will lose video for the duration of the upgrade (no more than 20 minutes approx)


What has been resolved by the latest firmware release:



PVR recording and playback issues:

  1. Scheduled recording issues
  2. Preventing duplicate recording issues
  3. Playback issue kicking out to live TV after 2+ minutes
Jittery video, major lag and resets during the dayResolved
Elimination of most issues known to disable the menu button Resolved

Majority of ‘kicked out of VOD’ challenges

Several items causing occurrences of offline mode have been addressed (majority have been resolved)Ongoing
Skip key behavior during recording playback


For Galaxie music channels, when user presses any trick play (ex. Forward/Rewind) buttons, the playback menu is suppressed from appearingResolved
Restart from beginning no longer causes a jump to some other program where the video is frozen. Resolved
Program Options - Cancel Series / Delete Series - not working sometimesResolved
Leaving VOD produces black screenResolved
No Audio in recording playbackResolved
Black screen occurring with two simultaneous recordings in progress after power onResolved
Loss of Recordings - if recoverable by power cycle this is resolvedResolved


What you can expect when the update is complete:

  • You should see the unit reboot and come back on with the time displayed. You can power back on at this point.
  • If you see the unit stuck on "APP", please remove the power cord from the unit for 10-15 seconds or hold down the power button on the front of the unit for 15 seconds, then release the button to reboot the unit.
  • If you experience any further issues or error messages, please let us know in the threads mentioned below.


One issue I wanted to expand on a bit was the online/offline prompts you guys have been seeing recently. Our engineering teams are working very hard at eliminating this issue and we've done a lot in the back end to address it. Good news is if you're still seeing this on your end (prompts every 30-60 minutes) we're able to pull valuable data from your hardware to help resolve this issue. So please report any issues - to the email address in our main discussion threads.

We’re looking forward to hearing your feedback from this firmware release. [shaw]ali and I have been running this version for the past three weeks now and we're happy to report only one minor playback freeze (between both of us) that was quickly remedied by pressing the Fast Forward button.


Join the discussion:

Let us know if you are experiencing any issues with your Shaw HD Guide equipment. To join the conversation or report an issue to us, please follow the links below:


500 GB PVR:


Non-PVR HD guide:




To provide you guys with first hand updates on the latest firmware changes, [shaw]ali and I have personally joined the beta testing group so we're better equipped to share our findings with you on possible changes. This also gives us the ability to test some of the challenges reported to us through the Re: Shaw DCX3510-M (500 GB HDPVR) discussion so we can provide further insight regarding these new firmware updates.


For those of you who haven't experienced the new HD guide yet, I thought it would be cool to highlight an innovative feature included in the new HD guide that separates it from its predecessor - it's called "HD Organization" or "Auto HD". The HD version of the channel will appear where the SD channel used to be. You’ll know you’re watching the HD version because there will be an “HD” icon beside the channel listing in your guide.


This feature automatically optimizes picture quality for every channel you subscribe to. For additional information on Auto HD, please check out the detailed article with video HERE.


Now for what we're currently addressing in our upcoming releases.


Listed first is the issue we received directly from Community reports. If you don't see a fix listed for something you've reported, don't worry, we haven't forgotten about you - this is still in beta.


Report from CommunityFirmware FixStatus
Menu button stops working, requires power cycle to fixMenu buttons stops working - Main use caseResolved
Sound drops when playing a recordingNo audio in recording playbackResolved
All recordings appear to be gone. Fix is to start recording live TV and your list will show up againLoss of Recordings - Recoverable via Power CycleIn Progress
Series recording does not stay in effect - red recording indicator disappears after some timePrevious scheduled recordings do not occur, nor appear in scheduleResolved
Skip forward or skip back don't work at all while watching a recordingFirst "SKIP" not moving forwardResolved
Playback for some of my recordings is missing soundNo audio in recording playbackIn Progress
Setup a series recording and it gave an errorRecordings failed for Series - "FAILED_EPG_CHANGED"In Progress


Please understand that we have to be extremely diligent and thorough in our testing process. It does take time to fully test this new firmware so when it is released, we want to ensure we're not causing more issues down the road. As soon as this new software is ready to go - I'll be the first to let you guys know about it.


I'll keep you posted on our progress and also thank everyone for your patience while we make these changes.


Join the discussion.


Let us know if you are experiencing any issues with your Shaw HD Guide equipment. To join the conversation or submit an issue report to us, please follow the links below:


500 GB PVR:

Shaw DCX3510-M (500 GB HDPVR)


Non-PVR HD guide:

Shaw DCX3200-M (HD Guide)





These entries will be ongoing and 100% focused on everything HD Guide. The frequency will depend on the amount of new content we have to share. You can expect a new entry from me every one to three weeks.


In this week’s update, we will:


  • Highlight HD Guide support material that you can use to make the most out of your new guide
  • Address some reported issues and introduce a software update designed to resolve them


Okay, now that all the formalities are behind us, let’s get down to business.

Did you know?

There is a variety of HD Guide support documentation right here on this very site. These documents not only help you connect and activate your new HD Guide digital box and configure personalized settings, they will also help you learn about all the innovative features of our most advanced guide yet.

Coming soon.

Thanks to the Community's contributions our team has been able to provide engineering with examples quicker than ever before. We have developed and are beta-testing an HD Guide software update designed to address the following reports we've collected:


geozombie reported: "Just wondering why this new box and guide are so slow? sometimes it does not even load, is there any fix in the future?"

  • Slow guide response time (sluggishness) and unexpected reboots (digital box sometimes powers off and then on again). FIXED

bcb reported: "changing channels while viewing the guide is now broken"

  • Entering a channel while in the guide tunes to the channel instead of jumping to the channel listing inside the guide. FIXED

Reported via front line:

  • While watching buffered TV, initiating other functionality (guide, keypress) causes an unexpected jump to live TV. FIXED

rigamortis reported: "When you have two programs recording then you attempt to turn the cable box on. The screen stays black."

  • Power On/Off during recording causes black screen if two recordings are playing at once. FIXED


When we are confident that these updates will improve your experience with the HD Guide, the new software will be uploaded to all HD Guide equipment. This should be complete within the next two weeks. For those of you who are interested in following our progress, I'll be sure to post about this software update as it occurs here and within our hardware discussion threads.


Join the discussion.


Let us know if you are experiencing any issues with your Shaw HD Guide equipment. To join the conversation or submit an issue report to us, please follow the links below:


500 GB PVR:

Shaw DCX3510-M (500 GB HDPVR)


Non-PVR HD guide:

Shaw DCX3200-M (HD Guide)


Continuing to improve your HD Guide experience is one of our top priorities and we will continue to support our customers through every update—every enhancement— every step of the way.

Be sure to join the discussions above, we'll be sure to alert readers of any important updates.