Find solutions on everything from modems and connectivity, to setting up email on your mobile device.
Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more
Improve your experience with us by downloading our Apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw Apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more
We’ve upgraded the Rogers WiFi Hotspots experience to make it more secure for iOS users. In February of 2023, some devices will change how certificates are processed. This means that most iOS devices connected to the ShawPasspoint network prior to Au... Read more
Our Ignite WiFi Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, availabl... Read more
Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more
Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more
Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more
Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more
We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more
WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more
With the Share My WiFi feature in the Ignite HomeConnect App you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Ignite HomeConnect App.... Read more
You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more
The Internet Health Check tool is a troubleshooting feature in the Ignite HomeConnect app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to ... Read more
Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Ignit... Read more
The Active Time Details feature of the Ignite HomeConnect App shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps tha... Read more
The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) from any location with an Internet connection, without... Read more
Interference to the Shaw network (noise) can come from some third-party equipment, damaged infrastructure, or other invasive signals. To combat noise on the Shaw network, we track down the source of the interference and take action to ensure our serv... Read more
Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more
Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Ignite WiFi Gateway (Gen 2 and Gen 3), you can now get gigabit WiFi speeds in your home for simul... Read more
Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more
When an Ignite WiFi Pod (formerly known as Fibre+ WiFi Pod) goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has g... Read more
Some Intel specific wireless adapters have shown compatibility issues with connecting to WiFi 6 capable networks. Often these wireless connectivity issues are resolved by downloading the latest WiFi driver for the Intel wireless adapter on their devi... Read more
Our Ignite WiFi Gateway (Gen 2) modem (formerly known as Fibre+ Gateway 2.0 (XB7)) comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and... Read more
If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more
The Ignite HomeConnect (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi netwo... Read more
Learn how to navigate and use the Ignite HomeConnect app (formerly known as the Shaw Home app). Menu navigation Ignite HomeConnect features are organized into four main sections. You'll find menu navigation tabs at the bottom of the mobile app screen... Read more
Find answers to frequently asked questions about how your Smart Home devices work with the Ignite HomeConnect App. Smart Home devices How do I add or link my smart devices in the Ignite HomeConnect App?Open the Ignite HomeConnect App, select the Home... Read more
This page includes tips for troubleshooting common issues with smart home controls in the Ignite HomeConnect App. If you run into difficulty linking or controlling smart devices, try the steps below to resolve the issue. Issues with linking devices F... Read more
Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more
Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, every day. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device... Read more
This article will tell you how to set up and activate your new Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect qu... Read more
Ignite HomeConnect just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Ignite HomeC... Read more
Having fast and reliable home Internet is essential. Your experience may vary based on your devices WiFi (wireless) connections & WiFi range depending upon your modem location, house type and size. WiFi relies on wireless radio frequency to send and ... Read more
Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older WiFi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." You can follow the steps below to log i... Read more
Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more
Learn how to manage Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) on your home network. Pods can be renamed or removed at any time using the Ignite HomeConnect App (formerly known as BlueCurve Home App). This can be helpful if you're ... Read more
Find frequently asked questions about Ignite WiFi Pods (Gen 1 and 2) (formerly known as Shaw WiFi Pods) below. What are Ignite WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your Ignite WiFi Gateway (former... Read more
Ignite WiFi Pods (formerly known as Fibre+ WiFi Pods) are WiFi extenders that work with your Ignite WiFi Gateway (formerly known as Fibre+ Gateway) and Ignite HomeConnect App (formerly known as BlueCurve Home App). They ensure wall-to-wall WiFi cover... Read more
Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more
Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more
The Ignite HomeConnect App (formerly known as BlueCurve Home App) allows you to directly connect with a Shaw support agent via live chat. Need help or have a question for us? Just click the question mark in the top right corner and you'll be connecte... Read more
This page provides information about the energy efficiency of Shaw's Small Network Equipment (SNE), such as modems or pods. Energy consumption comparison Make Model Name Base Type Features Reported Power (W) Technicolor Ignite WiFi Gateway (Gen 3) IA... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access and True Key. If you're already subscribed, you may continue to use McAfee True Key. Visit Shaw Network Security and McAfee offerin... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Advanced Security is included with a subscription to any Ignite Internet bundle, and is activated in the Ignite HomeConnect App (formerly known as BlueCurve Home App). This feature monitors your home network for online threats in real-time, and alert... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more
Shaw Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—Shaw Network Security has you covered! This... Read more
Advanced Security is included with a subscription to Ignite Internet. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked questions about Advanced ... Read more
Advanced Security is enabled when you subscribe to Shaw Network Security. To access your Advanced Security features, simply go to the Home tab and select Advanced Security in the Ignite HomeConnect App or web portal. When enabled, Advanced Security w... Read more
Shaw Speedtest is a website you can use to measure the speed of your Internet connection. You can view your upload speeds and your download speeds with a Shaw speed test. Follow the steps below to run a speed test. How to run a Shaw speed test To run... Read more
Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more
Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit my.shaw.ca. Sign... Read more
Download the Shaw Go WiFi Finder app to discover all the hotspots around you. With Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), you can extend your Internet experience beyond your home into public areas such as malls, parks, coffee shops, r... Read more
If you previously registered a device so it could be used with Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), you can manage your devices using the My Shaw website or the My Shaw App (Apple App Store | Google Play Store). Remove a device usin... Read more
As a Shaw Internet customer, you can give each of your devices registered for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) a unique nickname. If you wish to rename your registered devices, visit the My Shaw website or download the My Shaw Ap... Read more
This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more
This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up your Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the mac... Read more
This article provides resources for setting up and troubleshooting Shaw Internet services on Microsoft products like Windows PCs and Xbox. You can also set up Shaw email and connect to WiFi on Surface Pro, Surface Book, and any computer running the W... Read more
Need to pause Internet access in your home? Use our frequently asked questions to learn about how the downtime scheduler feature works in Ignite HomeConnect. Downtime scheduler FAQ What is the downtime scheduler and how does it work?Downtime schedule... Read more
With the downtime scheduler in Ignite HomeConnect, you can automatically pause Internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the w... Read more
Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more
Learn how to set up Active Time Limits with Ignite HomeConnect. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. Setting Active Time Limits When A... Read more
Learn how to view and change your WiFi network name and password using Ignite HomeConnect App (formerly known as BlueCurve Home App) or web. Note: If you're using Ignite WiFi Pods (formerly known as BlueCurve Pods (Gen 1)), you cannot split your WiFi... Read more
Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using the Ignite HomeConnect app (formerly known as BlueCurve Home). With advanced settings, you can make additional tweaks to your network such as Port... Read more
Find frequently asked questions about Advanced Settings in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Advanced Settings Learn more about Ignite HomeConnect Advanced Settings with these frequently asked questions. Why am I no l... Read more
Ignite HomeConnect notifies you of network changes or device activity on your home network. Follow the steps below to view and manage your Ignite HomeConnect notifications. How to access Notification Centre To access the Notification Centre in Ignite... Read more
Learn how to use Protected Browsing with Ignite HomeConnect. Protected Browsing helps to safeguard your home network against malicious content. Using Protected Browsing in Ignite HomeConnect Follow these tips to use Protected Browsing works in Ignite... Read more
Learn how to check your network activity and status with Ignite HomeConnect. When you launch Ignite HomeConnect, the landing page shows you a snapshot of your network activity for the past 24 hours. From there, simply select a profile or a device to ... Read more
Find frequently asked questions about notifications work in Ignite HomeConnect. Notifications FAQs Learn more about how notifications work in Ignite HomeConnect with these frequently asked questions. What is the difference between Network Access and ... Read more
Find frequently asked questions about how Protected Browsing works in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Protected Browsing FAQs Learn more about how Protected Browsing works in Ignite HomeConnect with these frequently... Read more
Find frequently asked questions about how to monitor network activity in Ignite HomeConnect. Monitoring Network Activity FAQs Learn more about monitoring network activity in Ignite HomeConnect with these frequently asked questions. What do the Most A... Read more
Find frequently asked questions about how Active Time features work in Ignite HomeConnect. Active Time Limits Learn more about Active Time Limits with these frequently asked questions. What is an Active Time Limit? An Active Time Limit provides aware... Read more
Find frequently asked questions about how to use Parental Controls in the Ignite HomeConnect App (formerly known as BlueCurve Home App). Parental Controls Learn more about how Parental Controls work in Ignite HomeConnect with these frequently asked q... Read more
Find frequently asked questions about how Profiles work in Ignite HomeConnect. Profiles Learn more about how Profiles work in Ignite HomeConnect with these frequently asked questions. How do Profiles work in Ignite HomeConnect?Profiles allow you to g... Read more
Find frequently asked questions about how your devices work with the Ignite HomeConnect App (formerly known as BlueCurve Home App). Device FAQs Learn more about managing your devices with Ignite HomeConnect with these frequently asked questions. Why ... Read more
Learn how to fix or troubleshoot Ignite HomeConnect (formerly known as BlueCurve Home) if you are not able to open it, or if it's not responding. Follow the steps below to fix or troubleshooting the Ignite HomeConnect App if it's not opening or not r... Read more
Learn the answers to the most frequently asked questions about the Ignite HomeConnect App (formerly known as BlueCurve Home App). Ignite HomeConnect FAQ Learn more about Ignite HomeConnect with our frequently asked questions. What is Ignite HomeConne... Read more
If you have received a new Internet modem from Shaw and are looking to set it up for first-time use: Solution Connect the coax cable from a wall outlet to the Cable In connection on your modem. Connect the power cable to both the modem and a wall out... Read more
Follow these steps if you need to update your @shaw.ca email settings on an Android device: Solution Go to the home screen on your Android device and select Email. Tap the Menu button and select the Settings icon. Tap Account Name and then tap Server... Read more
If you've just purchased an Android mobile device and would like to set up your Shaw email, follow the instructions below. Solution On your Android device, go to Home Screen > Email > Add New Account. Enter your email and password and tap Manual Setu... Read more
Follow these tips if you have just purchased a new Smartphone or mobile device and need to set up your Shaw email on the device: Solution Setting up your Shaw email on your mobile phone or tablet will be done through the settings of your specific mob... Read more
Follow these steps, if you cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons. Solution Sign into My Shaw Click My Services > Internet... Read more
If you would like to connect and set up your Shaw WiFi modem with a third-party networking device such as a router (a configuration known as "Bridged Mode") follow these instructions. To update your WiFi modem to a Bridge mode, you will need to conta... Read more
Follow these steps if you are experiencing Internet connectivity issues and would like to perform a factory reset of your Internet modem to restore your WiFi modem to default settings. Solution Locate the small pin-hole reset button located on the ba... Read more
If your Internet speed seems slower than normal and you want to improve performance issues by changing the WiFi channel on your Internet modem: Solution Ignite WiFi Gateway We've got this covered for you. The Ignite WiFi Gateway handles your WiFi cha... Read more
Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. To restart your modem manually: Solution Unplug the power cable from the back of the modem. ... Read more
You can use My Shaw to view details about your Internet package or if you want to see what your Internet usage is. Follow these steps to view details about your Internet services: Solution Sign into My Shaw Click Internet from the My Services menu at... Read more
When everything is set up and working correctly, your home Internet connection should always be available. If your Internet stops working intermittently, there are steps you can take to troubleshoot the issue. Potential internet connection impacting ... Read more
Having trouble logging in or using Ignite HomeConnect (formerly known as BlueCurve Home)? Learn how to identify and fix Ignite HomeConnect login issues with our guides below. This page provides insight into common login errors. Have other questions a... Read more
Learn about the benefits of using a single WiFi name and password for your home network. This is done via a feature of the Ignite WiFi Gateway called "band steering". Benefits of using one WiFi name and password The Ignite WiFi Gateway is an all-in-o... Read more
Learn how to troubleshoot your home WiFi network with the Ignite HomeConnect App (formerly known as BlueCurve Home App). You can use Ignite HomeConnect to quickly reset your Gateway to resolve many connectivity issues, and perform various check-ups t... Read more
With Ignite HomeConnect (formerly known as BlueCurve Home) you can pause or unpause Internet access for a user or device. Pausing Internet access prevents that user from going online while connected to your home network. How to pause Internet access ... Read more
Learn how to set Parental Controls with Ignite HomeConnect App (formerly known as BlueCurve Home App). Turn on Parental Controls to reduce the risk of accessing objectionable websites and apps, and enable protective search settings for Google, Bing, ... Read more
Learn how to manage people and profiles with Ignite HomeConnect. In the People menu, you can view and create profiles. Profiles allow you to group devices together to easily manage and personalize your home network. Features like Parental Controls an... Read more
Learn how to manage and personalize devices connected to your home network with the Ignite HomeConnect App (formerly known as BlueCurve Home App). Personalizing your devices lets you easily identify them, view network activity, pause Internet access,... Read more
Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more
Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more
There are a number of actions that you can take to optimize your at-home WiFi experience. How to optimize your WiFi experience You can easily optimize your WiFi network by following the tips below for the best WiFi experience: Monitor the devices con... Read more
Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already. Some equipment can be r... Read more
This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more
This article covers some of the most commonly asked questions about third-party support. While Rogers is committed to providing the best service to our customers, we no longer can provide support for non-Rogers (legacy Shaw) related issues. Note: Inf... Read more
Learn more about the Connecting Families Program. Connecting Families Program The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service p... Read more
This article will help you set up your Arris (SBG6782) or Cisco (DPC3848V or DPC3825) modem so you can start enjoying your Shaw Internet services. If you are setting up an Ignite WiFi Gateway, click here. If you need answers to other common Self Conn... Read more
This article tells you everything you need to know to connect your WiFi modem to your Internet services. The following instructions apply to the Hitron CGNM-2250, Cisco DPC 3848V, Cisco DPC 3825, and Arris SBG6782 WiFi modems. If you are setting up a... Read more
This article tells you everything you need to know to connect an Ignite WiFi Gateway (formerly known as Fibre+ Gateway) to Fibre+ and Ignite Internet services. This includes the following Ignite WiFi Gateway modems: Ignite WiFi Gateway (Gen 1) (forme... Read more
Learn how to change the name and/or password of your wireless network. The name of your wireless network, known as the SSID, is used to identify your network apart from other wireless networks that are in range of your device. To change the name of t... Read more
Intended Audience: Legacy Shaw customers. Learn about how you can improve your Internet security with these Web browser security tips. Internet browsers allow you to safely and quickly access online content and your favourite websites. McAfee Interne... Read more
The Hitron CGNM-2250 Shaw wireless (WiFi) modem allows you to create custom parental controls to limit access to any part of the Internet you wish. With the ability to manage multiple user access levels, the Shaw wireless modem offers a comprehensive... Read more
Learn how to access and set up parental controls on the Ignite WiFi Gateway (formerly known as Fibre+ Gateway). The Gateway includes a number of parental control options which are accessible through either the Admin Tool or the Ignite HomeConnect App... Read more
Learn how to connect your Microsoft Cortana assistant to your Shaw in-home WiFi. The Harmon-Kardon Invoke is a voice-activated speaker featuring Microsoft Cortana's intelligence. This article will provide insight into:How to connect Cortana to in-hom... Read more
The Apple HomePod was released in Canada on June 18, 2018. Learn how to connect your Apple HomePod assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Apple HomePod to in-home WiFi Did You Know? This article app... Read more
Learn how you can save time by self-installing your new Shaw Advanced WiFi modem and get connected quickly. We'll ship your Advanced WiFi modem Self-Install Kit directly to your house so there's no need to take time off for an installation appointmen... Read more
This article provides steps on how to enable or disable bridge mode on the Ignite WiFi Gateway (formerly known as Fibre+ Gateway). Bridge mode turns off the router functionality of the modem (including built-in WiFi), and is often used to allow a sec... Read more
Over 50 smartphones were released in 2018, and though we don't have email setup guides for all them, we do have step-by-step instructions for setting up email on some of the most recent iPhone and Android devices. Smartphones Apple devices: Apple iPh... Read more
Learn more about Internet security with tips on how to keep you safe while online with our Internet Security frequently asked questions. McAfee Internet Security is a complete virus and online protection suite which is supported by McAfee and availab... Read more
You may receive a modem with a letter stating that your existing modem requires mandatory replacement. We have initiated a network maintenance program in order to ensure that the Internet service with which we are providing our customers continues to... Read more
This page provides the information that you will need to change your WiFi password on the Ignite WiFi Gateway (formerly known as Fibre+ Gateway). Note: It is always a good idea to document your WiFi settings such as your network name and WiFi passwor... Read more
Learn how to set up your Shaw email on your Google Pixel 2. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google Pixel to ... Read more
Learn how to set up your Shaw email on your Google Pixel smartphone. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google ... Read more
Setting up an Apple iPhone X? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufacturer, Ap... Read more
Setting up an Apple iPhone 8 or 8 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more
Find information on the Ignite WiFi Gateway modem (formerly known as Fibre+ Gateway (XB6)) including key features, available connections and hardware specifications. Overview and features The Ignite WiFi Gateway has an updated design and comes equipp... Read more
Learn how to connect your Amazon Fire TV Stick media streaming device to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Fire TV Stick to in-home WiFi Did You Know? This article applies to the Amazon Fire TV Stick... Read more
Learn how to connect your Amazon Echo digital assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Echo to in-home WiFi Did You Know? This article applies to Amazon Echo, Dot, Spot, and Show, but should al... Read more
Learn how to connect your Google Home assistant to your Shaw in-home WiFi. Follow the steps below to begin using your Google Home with WiFi. This article will provide insight into:How to connect Google Home to in-home WiFi Did You Know? This article ... Read more
Learn how to connect to WiFi with your Nintendo Switch game console. This guide will explain how to connect your Switch to your WiFi network at home and to your Shaw Go WiFi when you're out and about. This article will provide insight into:How to con... Read more
Learn how to delete emails from your Shaw Webmail mailboxes. For each email address tied to your Shaw Account, you get 1GB (1,000 MB) of email storage. If you approach this limit, Shaw will send you a notification. You will need to delete some emails... Read more
Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our customers. As... Read more
Shaw Email FAQs Shaw Webmail FAQs Learn about Shaw email and how to fix common email issues from changing your password to changing your email server settings with our frequently asked questions. Below you'll find answers to commonly asked questions ... Read more
Setting up an Apple iPhone 7 or 7 Plus? You’ll find everything you need below. You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Vis... Read more
IP Passthrough allows you to assign a public IP address to a device connected to your Cisco modem, effectively bypassing Cisco's internal router. You might want to bypass your router if you are a business customer wanting to connect 3rd-party equipme... Read more
Learn how to setup your Shaw email account through Outlook 2016 via Exchange/ActiveSync. You can also set up your Shaw email via IMAP, with Outlook 2016. While the preferred setup method for Outlook 2016 is ActiveSync/Exchange, there can be issues - ... Read more
For convenience, you can set up multiple devices — phone, tablet, laptop, and desktop computer — so you can access your Shaw email wherever you go. If that's your plan, there are recommended settings you should use on each device and in each mail add... Read more
When someone sends you an email, it travels to their email server, is routed to Shaw's email server, and lands in your mailbox — where you can access it using any email app (or Shaw Webmail). When you send an email from your email app, it travels tha... Read more
An email (electronic mail) is a type of message sent from one person to another, using the Internet. They are the modern equivalent of paper letters sent through the postal service, with the advantages of instant delivery and not requiring a stamp. E... Read more
Find information on how to set up your new Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3) (formerly known as Fibre+ Gateway (XB6, XB7, or XB8)), as well as how to change settings including your WiFi password and network name that you are using to broad... Read more
Learn how to set up your email on your Samsung Galaxy S8 or S8+ with these tips. If you've got a new Samsung Galaxy S8 smartphone and want to get it set up to connect to your Shaw email account, you can follow the instructions below to get started. N... Read more
Setting up your Shaw email on a new device? Learn about which email setup method is best for you with this comparison table of email setup protocols. Generally, we suggest users use the IMAP email setup method for setting up their Shaw email accounts... Read more
You can log into Shaw Webmail from the web browser on any device or computer, anywhere in the world. If you set up Shaw email on your own devices or computer, you will be using a mail app created by a 3rd party to read emails in your mailbox on the S... Read more
The Cisco DPC3848 modem allows parents and guardians the ability to create custom parental controls to limit access to any aspect of the Internet they wish. With the ability to create custom filters of keyword, website and device blocks. Many feature... Read more
You can use Shaw Webmail to send and receive email from any web browser. With preferences, you can edit your account settings, filters, spam settings, email signature, and notification settings. You can also manage your contacts and calendars, and se... Read more
IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third-party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal ro... Read more
One of the easiest ways to troubleshoot connection issues is to power cycle or pull the power to fix your Internet, TV, or Home Phone issue. Learn more about power-cycling your equipment with these tips. Think of a power cycle as "rebooting" your equ... Read more
Learn how to connect an Insignia Connected TV to a wireless network. New and recent models of Insignia televisions are capable of connecting to wireless networks in order to access additional content from the Internet. If you have an Insignia Connect... Read more
This guide will show you how to connect your Amazon Kindle to an available wireless network so that you can download and sync ebooks to your device. If you are a Shaw Internet customer currently using wireless Internet services, this guide will also ... Read more
Learn about the hardware specs for the Netgear N600 WiFi router and find Information and specifications for the Netgear N600 WiFi Router. Manage your home network with the Netgear N600 dual-band router. This equipment is used in Fibre to the Home acc... Read more
Learn about the hardware specs for the Netgear R6400 router and find information and specifications for the Netgear R6400 Router. This equipment is used in Fibre to the Home accounts. Improve your WiFi speed and reliability with the Netgear R6400 WiF... Read more
Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) allows you to stay connected no matter where you are with access to Canada’s largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to every Shaw In... Read more
The ShawPasspoint SSID allows for easier registration to Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) on your Apple device. It allows you to register for Rogers WiFi Hotspots from any location with an Internet connection, without having to b... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) allows you to stay connected no matter where you are with access to Canada’s largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to Shaw Internet... Read more
Learn how to change your WiFi password on a Shaw-issued Hitron WiFi modem (CGNM-2250). To do that, you'll need to log in to your modem and change settings in its admin console. How to set a new password Follow these steps to set a new WiFi password o... Read more
This article will step you through the process of changing your WiFi password on an Arris (SBG6782) modem. To do that, you'll need to log in to the modem and change settings in its admin console. Set a new password Open a web browser. Enter "192.168.... Read more
This article will step you through the process of changing your WiFi password on a Cisco (DPC3848V or DPC3825) modem. To do that, you'll need to log in to the modem and change settings in its admin console. Cisco 3848V change password Follow these st... Read more
This article provides the information that you will need to change your WiFi password on an SMC Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow ... Read more
If you're having trouble with the speed or stability of your Internet service, there are many things you can do to try to improve it. You'll find solutions, troubleshooting tips, and setup advice in the articles linked below. No Internet connection L... Read more
This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more
What service are you connecting? Choose your service for instructions on how to connect its equipment. Internet and home phone TV and streaming Home security What equipment are you connecting? Look at your new equipment and find the model. Once you’v... Read more
Choosing Self-Connect Self-Connect process FAQs Post Activation FAQs Internet & WiFi FAQs TV FAQs Phone FAQs Other Self Serve resources We know that you're eager to start using your services — and there's no reason to wait! Our Self-Connect kits prov... Read more
Getting faster home Internet speeds can be exciting. We're here to share helpful tips for you to get the best WiFi experience possible. WiFi relies on wireless radio frequency to send and receive data. WiFi speeds can vary device to device due to the... Read more
In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Rogers WiFi Hotspots (formerly known as Shaw Go WiFi). You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions o... Read more
This article will help you connect and set up your Shaw WiFi modem with a third-party networking device like a router. This configuration is called "Bridged Mode". If you would prefer to use your modem's integrated wireless router, read How To: Conne... Read more
The information below will help you connect your new modem and configure its built-in WiFi network, and get all of your other wireless devices connected and online. Optimal modem placement Self Connect Instructions - WiFi modem Self Connect instructi... Read more
Are you setting up email in Microsoft’s Outlook 2016 for Mac app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings... Read more
Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool that displays the path internet data takes from your computer to a specified destination, for example, a website. How to run a Trace Route Internet data is ... Read more
If you have an Apple device and would like to connect to WiFi at home, or by using a Rogers WiFi Hotspot (formerly known as Shaw Go WiFi), follow the instructions below. Connecting to in-home WiFi To connect your device to your home WiFi: Open your d... Read more
If you have an Android device and would like to connect to WiFi at home, or by using a Rogers WiFi Hotspot (formerly known as Shaw Go WiFi), follow the instructions below. Connecting to in-home WiFi To connect your Android device to your home WiFi: O... Read more
Learn how to set up Google Chromecast Audio with these tips. Google Chromecast Audio is a small device that allows you to enjoy your favourite audio content from a variety of apps, and Google Chrome, on your home speakers. Below, you will find detail... Read more
Learn how to connect your Android Wear 2.0 smartwatch to your Shaw in-home WiFi network. How to connect Android Wear to in-home WiFi Follow the steps below to connect your Android Wear Smartwatch to WiFi. Tap your screen to wake your watch up. Swipe ... Read more
Some customers have reported issues with Shaw.ca accounts that were imported into Apple Mail in OS X Yosemite. If you've recently updated your Mac operating system to OS X Yosemite and your previously working Shaw.ca account was automatically added t... Read more
Setting up email on your Windows mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportMicro... Read more
Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more
This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed setup instructions for ActiveSync (Exchange), IMAP, and POP account types. Note: ... Read more
Learn about Windows 10 with this overview of what's new and what's the same in Microsoft Windows. As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of pre... Read more
Email spam is a common issue that can cause larger security issues with your computer or device. Learn how to protect yourself from email spam with these resources. Protecting yourself from email spam Q: Who likes getting spam in their email?A: No on... Read more
Whether you're looking to use a third-party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Hitron modem, effectively bypassing the Hitron's internal router. L... Read more
Learn about the second phase of the CRTC/SamKnows Broadband Measurement Project. Measuring Broadband Canada is a multi-year broadband measurement project that was first launched by the CRTC in conjunction with SamKnows in May 2015. Shaw is currently ... Read more
The Cisco Advanced WiFi modem is a high-performance device that combines a modem and WiFi router. Below, you can find details relating to setting up your Cisco Advanced WiFi Modem, where to find your network information, how to change your WiFi broad... Read more
Learn more about using McAfee Internet Security tools and any complications that they may cause with your Internet experience. This guide will provide information about, and links to, tools which will help you resolve any complications that you might... Read more
This article contains information on the Hitron CGNM-2250 DOCSIS 3.0 modem, including light sequences and hardware specifications. Note: This article is technical in nature and provides technical specifications and information about the Hitron CGNM-2... Read more
If you set up your Shaw email account correctly and you created a strong email password, you should be able to avoid the most common security issues. If you are suddenly unable to log in to your account, receive suspicious messages about mail you did... Read more
In this article, you will find information about how to set up and connect to your Hitron Advanced WiFi modem, as well as how to change many of its settings. From modem setup to changing your WiFi password and setting up Guest Networks, use these tip... Read more
Intended Audience: Legacy Shaw customers. Shaw Secure 13.6 is a new updated version of Shaw Secure available to Windows users (excluding Windows Phone, RT, and XP, and earlier) which has been designed to accommodate touchscreen environments.Along wit... Read more
Fraudulent email messages such as these are typically sent to obtain personal and private financial information. They ask for confidential information, such as your account username, account number, and email password. In order to keep your identity ... Read more
Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the prefer... Read more
Setting up email on a Samsung Galaxy Tab S? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devic... Read more
If you have an HTC M8 phone and want to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through an ActiveSync (Exchange) server, click on the links below. Click on the links below to be redirected to... Read more
Setting up email on your LG G3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more
This guide will walk you through how to connect to a WiFi (wireless) network on your new Google Chromebook. Follow a few easy steps to set up your WiFi connection and get the most out of your Chromebook. For additional support, visit the Chromebook H... Read more
Read this guide to learn how to set up your WiFi and email using IMAP or a Microsoft Exchange (ActiveSync) server on your Motorola Moto X (2014) Android phone. For more information on your Motorola Moto X (2014) phone, visit Motorola Moto X Product S... Read more
Learn how to set up your Roku streaming device. The Roku is a streaming device that connects directly to your television system and Internet services to allow you to access popular online streaming services, including Netflix, Rdio, NHL GameCenter an... Read more
Setting up an Apple iPhone 6 or 6 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more
If you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alp... Read more
Setting up email on a Samsung Galaxy Note 4 or Note Edge? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung Suppor... Read more
We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving emails. If you have upgraded to OS X Yosemit... Read more
SamKnows is a program that helps measure your Internet performance and diagnose home network issues by installing a "Whitebox" measuring device. From upload and download speeds, to latency and video streaming, SamKnows will give you control of your I... Read more
Issue: Unable to send or open email attachments in Windows 8As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create... Read more
Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device... Read more
WiFi routers enable you to connect devices like your laptop, tablet, and phone to the Internet wirelessly. Your Shaw modem acts as a router for your home, but if you would prefer to use your own third party router, you can. How to connect your router... Read more
Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable a computer or computer system. As a result of infection, your computers or apps may run s... Read more
Setting up email on a Samsung Galaxy S5? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more
Email forwarding automatically sends emails received at one address to another address. This can be useful if you have multiple email addresses but would like to receive everything in one inbox, or if you have a new email address and want your old em... Read more
Some newer Panasonic Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Vis... Read more
Some newer Sharp Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit t... Read more
Traceroute is a computer networking diagnostic tool that displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and how... Read more
ShawGuest access enables those who aren't Shaw customers yet the ability to try out the Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) network, at specific locations or special events. Guests can connect to the ShawGuest network to receive com... Read more
Learn how to connect your Samsung ATIV S Windows 8 phone to WiFi as well as how to setup your Shaw email account through an exchange server. While ActiveSync (Exchange) is the preferred email setup method, you can also use IMAP or POP. See the follow... Read more
In this article, you will find information about how to set up and connect to your new Arris SBG6782 modem, as well as how to change many of its settings. From modem setup to setting up Guest Networks, use these tips to get the most out of your Arris... Read more
Learn about the hardware features and specs of the Arris SBG6782 Advanced WiFi modem. The Arris SBG6782 modem features a WPS button that is used to perform a WiFi Protected Setup (WPS) on the Wireless network. While we have provided the following sup... Read more
WiFi (also known as Wireless Internet) is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. What is WiFi? WiFi allows your device (i.e. l... Read more
WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more
Learn how to set up Google Chromecast to access great content. The Google Chromecast is a new device from Google that allows you to enjoy your favourite content that you access from a variety of apps and Google Chrome on your TV in HD. Below, you wil... Read more
Some newer LG Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit the ... Read more
Learn how to set up your Apple TV with these tips. The Apple TV is an entertainment device that allows you to stream anything that's on your Mac or iOS device to your HDTV with AirPlay. Below, you will find details on how to connect your Apple TV to ... Read more
Connect to WiFi and email via IMAP or Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. IMAP is the preferred and recommended email setup method, but you can also use Exchange or POP servers to set up your email. For support on your... Read more
Setting up email on your LG G2? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more
Read this guide to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola Moto X Android phone in a few easy steps. IMAP is the preferred email setup method. For more details on your Motorola Moto X phone, visit Mot... Read more
Learn how to set up your Xbox One console. In this article you will find information on how to connect your Xbox One gaming console to your television, and to the Internet through either a wireless or a wired connection. This article will provide ins... Read more
Learn how to connect to WiFi on your Google Nexus 5 Android phone and set up your Shaw email account through IMAP or an Exchange server. We recommend that you use IMAP as it is the preferred email setup method for your Shaw email. For more informatio... Read more
Setting up email on a Samsung Galaxy Note 3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devi... Read more
Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more
Setting up email on your Sony Xperia Z1? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the device manufact... Read more
Intended Audience: Legacy Shaw customers Shaw Secure 12.8 is an updated version of Shaw Secure available to Windows 8 and Windows 8.1 users (excluding Windows Phone and RT) which has been designed to accommodate touch screen environments. Along with ... Read more
Setting up an Apple iPhone or iPad running iOS 11? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple Support As your device’s manufacturer, Apple offers the most up-to... Read more
Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. The speed result that comes from a speed test represents the bandwidth be... Read more
Continue reading to learn how to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC ... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is Canada’s largest WiFi network which provides access for Shaw Internet and Shaw Mobile customers. Stay connected no matter where you are with access to hundreds of thousands of Rogers WiFi Hotsp... Read more
Are you setting up email in Microsoft’s Windows Live email app? You’ll find everything you need in the steps below. You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. ... Read more
Have a Shaw email address you no longer want? You can delete email addresses using My Shaw. Before you scroll down, log into the My Shaw website (my.shaw.ca) or download the My Shaw app for your mobile device. How to delete an email address using the... Read more
When you have McAfee Internet Security installed on your Windows computer, and you use a search engine, green checkmarks will appear next to websites that McAfee has deemed safe to visit. If you see a search result with a green checkmark that you thi... Read more
Learn how to connect to an unsecured WiFi network. Some wireless networks are open or unsecured, which means that you will be able to connect your devices to them without needing a password. How to connect with a mobile device In order to connect to ... Read more
If you are having difficulty connecting to the Shaw Chat Support service in Google Chrome, it may be because of Chrome's pre-loaded pop-up blocker. This feature prevents new pop-up windows from opening without your permission while you are browsing t... Read more
Setting up email on a Samsung Galaxy S4? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) allows you to stay connected no matter where you are with access to Canada's largest WiFi network with hundreds of thousands of hotspots available across Western Canada. Available to every Shaw Mo... Read more
You may have received a notice of claimed copyright infringement that was forwarded to you by Shaw. Here are answers to some of the most frequently asked questions about these notices. If you are a rights holder, you can send infringement notificatio... Read more
Learn how to secure your wireless (WiFi) network. Your home WiFi network can be set to either protected or open. Having an open network means that anyone within range of your network can connect and use your Internet service. A protected network asks... Read more
Having second thoughts about deleting emails? Good news! If you delete an email and empty the trash in Webmail you can recover it through the recover deleted email function. When you empty the Trash folder the message won't be permanently deleted for... Read more
Spam can clutter your inbox — but it doesn't have to. If you're receiving a lot of spam email, you can try adjusting your spam filtering settings in Shaw Webmail. Adjust spam filter settings Go to https://webmail.shaw.ca Log in using your email and p... Read more
Learn how to connect your Samsung Note II phone to WiFi as well as how to setup your Shaw email account through IMAP or an Exchange server. For more information, see Samsung Note II Product Support. For more information on the differences between IMA... Read more
Read this guide to connect to WiFi and set up your Shaw email account using IMAP or through an Exchange server on your Google Nexus 7 or 10 Android tablet. Although IMAP is the email setup method we recommend, it is also possible to set up your email... Read more
Are you setting up email in Microsoft’s Outlook 2013 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more
Setting up email on your BlackBerry 10? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBerry ... Read more
To keep your Shaw accounts secure, it’s important to choose a password that is hard for someone to guess, but simple enough for you to remember. Here's some advice about choosing a good password. What makes a good password? Passwords must meet Shaw’s... Read more
Shaw offers a suite of official Shaw apps to enrich your services. Some channels in your Television subscriptions also offer a companion app with access to your favourite TV shows, series, and movies to watch on-the-go. See below for more information... Read more
Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more
Are you setting up email in the Mozilla Thunderbird app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Mozilla SupportRecommended server settings Visit Mozi... Read more
Use these tips to assist in the setup of your Shaw email on your new mobile device. This document will explain what to do before you set up your mobile device (iPhone, iPad, Android, Outlook etc) with Shaw email, and why your device may not be sendin... Read more
If you are having trouble viewing video content embedded within Shaw Support documentation, your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this content viewable through the In... Read more
Learn how to change the client lease time on a Cisco modem. If you are experiencing infrequent home WiFi disconnects, Issues connecting additional devices to your WiFi network, or notice that your devices are timing out or are losing connectivity aft... Read more
The Cisco DPC3825 (legacy Shaw) wireless (WiFi) modem allows you to create custom parental controls to limit access to any part of the Internet you wish. With the ability to create custom filters and keyword and website blocks, as well as manage mult... Read more
Setting up email on your BlackBerry PlayBook? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlack... Read more
Setting up email or WiFi on your BlackBerry mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry Support Recommended server settings Visit BlackBerr... Read more
Microsoft Office for Mac 2011 offers an Apple-compatible version of Outlook 2011. Follow the instructions below to configure Office for Mac 2011 (Outlook for Mac 2011) to work with your Shaw.ca email account.Note: While we have provided the following... Read more
Setting up email on your Surface device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportAs the devic... Read more
Setting up email on your Kobo eReader? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Kobo SupportRecommended server settings Visit Kobo SupportKobo offers the most up-... Read more
Learn how to connect your Amazon Kindle to WiFi. Amazon Kindle devices offer the ability to connect to your home wireless network to sync books or browse the internet. Please see the following directions for assistance in enabling your Kindle's wirel... Read more
Setting up email and WiFi on an Android tablet? We can point you in the right direction. Your tablet’s manufacturer will have the most up-to-date support information for the Android tablet you have. Android tablet support websitesRecommended server s... Read more
Configure WiFi and email settings on your Apple iPad This guide will explain how to connect your Apple iPad to a wireless (WiFi) connection and also demonstrate how to setup your Shaw email account through an Exchange server. This article provides in... Read more
For access to our latest Smartphone guides on how to set up email and connect to WiFi on your mobile phone, please see our article on Smartphone Guides 2018. Apple iPhone 4, 4S, 5SSamsung Galaxy SIIILG Google Nexus 4LG Optimus GHTC One XNokia Lumia 9... Read more
You can connect your Nintendo 2DS or 3DS gaming system to the Internet via your home WiFi. For the most up-to-date instructions, you should refer to the Nintendo support website. Visit the Nintendo DS Support website. How to connect a Nintendo DS to ... Read more
Learn how to connect your PlayStation Vita to WiFi with our setup guide. This guide will show you how to set up and connect your PlayStation Vita (PS Vita) handheld gaming system, which can be connected to your Shaw Internet to play games online, dow... Read more
This guide will show you how to setup and connect your Xbox 360 gaming system, which can be connected to your Shaw internet service to play games online, download additional content and even to update the Xbox 360 system software. This article will p... Read more
This guide will show you how to connect your PlayStation 3 (PS3) gaming system, which can be connected to your Shaw internet to play games online, download additional content and even to update the PS3 system software. This article will provide insig... Read more
If you would like to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola RAZR HD LTE Android phone, continue reading this guide. IMAP is the preferred method, but you can also set up your email using Exchange or ... Read more
Find out how to set up WiFi and your Shaw.ca email account using IMAP or Microsoft Exchange on your HTC One X phone. Although IMAP is the recommended email setup method, you can also set up your email using POP or Microsoft Exchange. For additional i... Read more
This guide will help you if you just got a Nokia Lumia 920 Windows 8 phone and would like to connect to WiFi and email via IMAP or Exchange (ActiveSync). IMAP is the preferred and recommended email setup method, but you can also set up your email usi... Read more
This guide will explain how to connect your Google Nexus 4 Android phone to WiFi and demonstrate how to setup your Shaw email account through an Exchange server. While Exchange (ActiveSync) is the preferred email setup method, you can also use IMAP o... Read more
This guide will explain how to set up your wireless connection (WiFi) and email on your Motorola Atrix HD Android phone using IMAP or an Exchange server. For more information, visit Motorola Atrix HD Support. Click on the links below to be redirected... Read more
Learn how to set up your Shaw email on your LG Optimus G phone. This guide will explain how to connect your LG Optimus G Android phone to WiFi and also demonstrate how to set up your Shaw email account through IMAP or an exchange server. Click on any... Read more
Some newer Sony Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit th... Read more
Setting up email on a Samsung Galaxy S3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more
This guide will explain how to connect your Samsung Galaxy Nexus phone to WiFi and also provides instructions on how to set up your Shaw email account through IMAP or an Exchange server. For more information on IMAP and POP, please see the following ... Read more
Learn how to connect your Samsung Smart TV to your Wireless (WiFi) network. Some new and recent models of Samsung televisions are capable of connecting to a wireless network to access additional content from the internet. If you have a Samsung TV tha... Read more
Many modern printers are now able to connect to the internet and allow you to print from your desktop computer, laptop, or even mobile phone. Learn how to set up your wireless printer with these tips. How to set up your printer Some printers use a wi... Read more
Do you have an Apple iPhone? You’re in the right place. It’s easy to set up and access your Shaw email on your iPhone. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple Support Recommended server settings V... Read more
Learn how to connect a Wii U to your TV or to the Internet. Nintendo's Wii U console gaming system can be connected to your Shaw Internet to play games online, download additional content and even to update the Wii U software. This article will provi... Read more
Setting up email on your Sony Ericsson Xperia Play? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the devi... Read more
This wireless quick setup guide explains how to connect your computer to a wireless (WiFi) network using the network Name (SSID) and Pre-shared Key/Passphrase (i.e., password), including instructions for Windows XP, Vista, 7, 8 and 10, and Apple OS X... Read more
Webmail includes contact lists to help you manage your contacts' email addresses. You can use the Contacts feature to add email contacts to your contact list, manage information about your email contacts and share contact information as needed. Learn... Read more
Setting up email in Microsoft’s Windows 8 email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Micros... Read more
A Web browser is a program that you use to view web pages on the Internet from your computer or mobile device. Having issues navigating the Web? Use these tips to address issues with your web browser (eg. Chrome, Safari, Microsoft Edge, Firefox). Tro... Read more
WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. From time to time you may need information or support resources for your Shaw WiFi and we've gathered some key content here for you. Shaw WiFi resources Fi... Read more
Are you setting up email in Microsoft’s Outlook 2010 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more
McAfee Internet Security is an application that can protect your computer against malware and viruses. It's available free to all Shaw Internet customers. Below you'll find links to support articles that will help you install the app, run a virus sca... Read more
Setting up email on your BlackBerry device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBe... Read more
Shaw Webmail is a convenient way to access your Shaw email accounts on any mobile device. To read, send, and manage your email, all you need is a secure internet connection and a mobile web browser. How to access webmail on your mobile device Open a ... Read more
While you're browsing support articles, you might come across terms you don't recognize — or ones you'd like to know more about. This handy glossary of Internet terms can be a great resource, when you need it. Scroll down to begin, or click a letter ... Read more
Looking to switch your modem to Bridge Mode? If you're using an Ignite WiFi Gateway, you can set up Bridge Mode yourself by following the steps here: How to configure bridge mode on the Ignite WiFi Gateway. For all other Shaw modems, this will requir... Read more
Learn more about Shaw's Internet modems with our modem equipment guides. If you are having Internet connectivity issues you may want to update your Internet modem. This article will provide insight into Shaw's Internet modems. While we have provided ... Read more
Learn about the hardware features and specs of the SMC D3GN wireless modem. The SMC D3GN wireless modem is an ideal all-in-one wired and wireless solution that features effortless plug and play installation. SMC D3GN wireless modem Learn about the va... Read more
Learn about the hardware features and specs of the Motorola SB5102 Internet modem. The Motorola SB5102 modem provides high-speed access to the Internet and other online services. Motorola SB5102 Modem light sequence Learn about what the various light... Read more
Learn about the hardware features, specifications and what the light sequence means on the SMC 8014WN Internet modem. On this page, you will find information that will help familiarize you with your SMC 8014WN Internet modem. SMC 8014WN Internet Mode... Read more
Learn about the hardware features of the Cisco DPC3825 Internet modem. The DPC3825 modem is designed to deliver data either via wired (Ethernet) or wireless (WiFi) to a wide variety of devices in your home or small office. This article contains infor... Read more
Learn about the hardware features, and specifications and about what the light sequence means on the Motorola SB5100 Internet modem. On this page, you will find information that will help familiarize you with your Motorola SB5100 Internet modem. Moto... Read more
Learn about Internet PowerBoost. To help increase the speed of short downloads, we include a service called PowerBoost with Highspeed 7.5 and Highspeed 10 Internet. PowerBoost provides a 5-20 second burst of additional download speed for your interne... Read more
Shaw email addresses (eg. name@shaw.ca) are just one perk of having active Shaw Internet services. This article explains how to change the password for any Shaw email address. When your email password has been changed, you will be able to access your... Read more
You can use email filters to automatically organize your Shaw Webmail inbox and folders. Configuring your spam settings will ensure that potentially unwanted emails are handled the way you’d like. Adjusting spam settings Through Webmail you are able ... Read more
Are you using an app or device that won't work while McAfee Internet Security is running? This can happen when "ports" have been blocked or limited. You can open a port so the device or app can access the Internet. Open a port Follow these steps to o... Read more
Shaw Webmail has a calendar feature that you can use to set reminders and create events. You can create multiple calendars to keep your activities organized (eg. work vs. home), and you can tag your calendar events to find them using the built-in sea... Read more
Tags can help you keep your Webmail and email organized. You can create tags and apply them to emails, contacts, and events. Tagging lets you filter your inbox, contact list, and calendar to display only items with a specific tag. How to create a new... Read more
Phishing is a technique that uses fraudulent websites and falsified emails to trick you into providing personal information like account usernames, account numbers, passwords, and credit card information. In recent years, phishing scams have become m... Read more
Running a virus scan can help you to identify and eliminate the threats caused by viruses and spyware. Running scans on a regular basis can ensure that these threats are dealt with quickly. Run a virus scan using McAfee Internet Security Follow these... Read more
Taking a day off or planning a vacation? You deserve it. While you’re away, you can have your Shaw email account reply automatically to any email you receive. Use the tips below to learn how to set up an auto-reply or vacation message in Shaw Webmail... Read more
You can find out how much Internet data you are using each month, and how much data you used in previous months, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Using the My Shaw website To view your Internet usage and history using... Read more
Frequent Internet disconnections experienced on a device can occur as a result of hardware issues and loose cable connections. This article provides steps you can follow to address the most common issues with your wired devices. If you have no intern... Read more
If you have received email spam, there are multiple ways in which you can report it. The quickest way to report spam to Shaw is through Webmail, but you can also forward spam to Shaw from a 3rd party email app. Reporting email spam through Webmail Wh... Read more
Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a website using either its domain na... Read more
Need to set up your Shaw email on your device? This page will point you to instructions on how to set up your Shaw email address on mobile devices and in popular email apps. You can have up to 10 email addresses as part of your Shaw account. Before y... Read more
Setting up an Apple iPhone or iPad running iOS 6? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your devic... Read more
There are many reasons why you might be unable to connect to the Internet. An offline modem, hardware failure, or a settings issue might be to blame. Try the solutions below to resolve the issue and get back online. Check for outages It's possible th... Read more
Setting up email on an Android device? We can point you in the right direction. Your Android device’s manufacturer will have the most up-to-date support information for whichever model of Android phone or tablet you are setting up. To set up your Sha... Read more
Note: On July 11, 2023, we are discontinuing new downloads and installations of McAfee Internet Security. If you already have Internet Security installed as part of your Shaw Internet subscription, you may continue to use it. Visit Shaw Network Secur... Read more
McAfee Internet Security is an application that can protect your computer against malware and viruses. It's available free to all Shaw Internet customers. You may wish to uninstall McAfee Internet Security and use other security software of your choo... Read more
If you're a Shaw Webmail user setting up a new email app, this page will teach you how to export your email contact lists, calendar, or account from Shaw Webmail. If you're a new Shaw Webmail user, you'll learn how to import those same things. Import... Read more
There are two options exist for setting up Outlook Express 6 to send and receive emails from your Shaw email account. This article provides insight into the two email configuration options available for Outlook Express 6: Configuration 1: Outlook for... Read more
This guide will describe how to download and install Java on your computer. Java is a software platform that is required by some web services. The process below will also apply to those who are using an outdated version of Java and need to upgrade to... Read more
Shaw Webmail allows you to access your email, contacts, and settings through your internet browser at webmail.shaw.ca. If you use a shared or public computer or need easy access to email while you're travelling, you might make good use of Shaw Webmai... Read more
The Domain Name System (DNS) is a "phone book-like" system that allows you to connect to a website based on its name (example: www.google.ca), rather than its IP address (example:74.125.226.88). The DNS connects this number to the name that you type ... Read more
Need a new email address? You can create up to 10 addresses (eg. username@shaw.ca) as part of your Shaw account. Before you scroll down, log in to the Shaw.ca website or download the My Shaw app for your mobile device. Before you get started... If yo... Read more
One of the quickest fixes to many device issues is to power cycle (reboot) your equipment. It's as easy as disconnected and reconnecting cables in a specific order. Learn more about power cycling your equipment with the following tips. How to power c... Read more
Email servers send and receive your email, making sure that everything gets where it's going. If you want to set up your Shaw email on a computer, mobile device, or email app, you'll need to know Shaw's email server settings. POP vs IMAP Wondering ab... Read more
Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is Canada’s largest WiFi network which provides access for Shaw Internet and Shaw Mobile customers. Stay connected no matter where you are with access to hundreds of thousands of Rogers WiFi Hotsp... Read more
Are you setting up email in Microsoft’s Outlook 2007 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more
Sometimes things can go wrong as emails travel server to server, and are read on devices running different email apps and operating systems. There are some simple solutions to try first, but if those don't solve the issue you should double-check that... Read more
Are you setting up email in Microsoft’s Windows email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit ... Read more
Learn how to run a ping test in Windows to troubleshoot Internet connection issues. A ping test may be done in order to determine the status of your Internet connection. The test will allow you to communicate directly with a website using either its ... Read more