• Troubleshooting: Network Name (SSID) does not appear in list of networks

    Use these tips to troubleshoot when your network name (SSID) does not appear in your list of available networks. The name of your wireless network is called the SSID, which is used to identify your network from other ...
    shaw-fraser
    last modified by shaw-colin
  • Directly connecting your computer and modem

    There are instances when it may be necessary to directly connect your computer to the modem that Shaw provided for your Internet service. Scenarios include: Your modem is online but you cannot connect via WiFi Your ...
    shaw-fraser
    last modified by shaw-colin
  • WiFi Connectivity Troubleshooting

    Understanding the Issue WiFi problems, such as limited WiFi Internet access, can be a result of poor connections, equipment issues or interference from other devices. Frequent WiFi disconnections and slow speeds can ...
    shaw-fraser
    last modified by shaw-jody
  • How to troubleshoot slow Internet speeds

    If you think your Internet speed is slower than it should be, there are several things you can do to understand or correct the issue.  Confirm if you have slow internet speeds with a Shaw speed test, and try...
    shaw-fraser
    last modified by shaw-sarah
  • How to fix BlueCurve Pods offline

    Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below t...
    shaw-colin
    last modified by shaw-colin
  • How do I perform a factory reset of my Shaw Internet modem?

    Scenario: You are experiencing Internet connectivity issues and would like to perform a factory reset of your Internet modem to restore your WiFi modem to default settings.   Quick Answer: Locate the ...
    shaw-jody
    last modified by shaw-jody
  • How do I change the wireless channel on my Shaw WiFi modem?

    Scenario: Your Internet speed seems slower than normal and you want to improve performance issues by changing the WiFi channel on your Internet modem.   Quick Answer: You can change the wireless channel of...
    shaw-jody
    last modified by shaw-jody
  • How to fix slow Internet speeds by power cycling your modem

    Scenario: Your Internet speed seems slower than what it should be and you want to try and improve your Internet performance.   Quick Answer: Unplug the black power cable on the back of your Internet Modem. Wai...
    shaw-jody
    last modified by shaw-jody
  • How to troubleshoot an intermittent Internet connection

    Scenario: Your Internet connection appears to be not working or you keep losing your connection. You are looking for ways to troubleshoot issues with your Internet connection.   Quick Answer: Check Shaw se...
    shaw-jody
    last modified by shaw-jody
  • Pull the Power to fix Internet, TV or Phone issues

    The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with you...
    shaw-jody
    last modified by shaw-colin
  • Shaw Internet Troubleshooting FAQs

    Learn more about troubleshooting Internet issues from WiFi connectivity and network issues to improving download speeds with our Internet troubleshooting frequently asked questions.   Did You Know:   You c...
    shaw-jamesp
    last modified by shaw-jamesp
  • WiFi Interference

    Understanding WiFi Issues WiFi allows an access point, like a modem or router, to share an Internet connection with client devices like computers, tablets, phones, and many other wireless-capable devices. Much like ...
    shaw-jamess
    last modified by shaw-alexander
  • How To power cycle a Shaw modem and router

    This guide will provide instructions for rebooting (power cycling) a Shaw Modem which is connected to a router. Common router brands include D-link, Netgear, Linksys and Belkin.   This article provides insight in...
    shaw-jamess
    last modified by shaw-fraser
  • How to change the client lease time on a Cisco modem

    Learn how to change the client lease time on a Cisco modem. If you are experiencing infrequent home WiFi disconnects, Issues connecting additional devices to your WiFi network, or notice that your devices are timing o...
    shaw-alex
    last modified by shaw-jody
  • Troubleshooting Internet connectivity issues

    Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this pro...
    shaw-fraser
    last modified by shaw-alex