• Internet Browser Support

    The following document will provide you with information on how to clear your browser history, or perform a full browser reset. Additionally, you can also find information on what to do if you encounter the Browser Su...
    shaw-fraser
    last modified by shaw-jody
  • Unable to Connect to the Internet

    This page will provide all of the information required to diagnose possible reasons for Internet connectivity problems. Being unable to connect to the internet can be a result of a variety of factors including an offl...
    shaw-fraser
    last modified by shaw-jody
  • How to update your Mac OS

    Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you upda...
    shaw-fraser
    last modified by shaw-jody
  • Troubleshooting: Unable to start Support Chat in Google Chrome

    If you are having difficulty connecting to the Shaw Chat Support service in Google Chrome, it may be because of Chrome's pre-loaded pop-up blocker. This feature prevents new pop-up windows from opening without yo...
    shaw-fraser
    last modified by shaw-jody
  • How to boot into Safe Mode (Apple)

    Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will ...
    shaw-alex
    last modified by shaw-jody
  • Troubleshoot: Unable to view video content on Community

    If you are having trouble viewing video content embedded within Community documentation your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this co...
    shaw-fraser
    last modified by shaw-jody
  • How to run a Trace Route (Windows)

    Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the T...
    shaw-fraser
    last modified by shaw-alex
  • Online Video Streaming Support

    Get support for online video streaming services with these troubleshooting tips. Online streaming has become popular through services such as Netflix, YouTube and Twitch, and platforms including the Apple TV and the G...
    shaw-fraser
    last modified by shaw-jody
  • How to enable, update, and reset your network adapters

    This article will explain how to enable, update, and reset your computer's network adapter on both Windows and Mac operating systems. You will need to do this if you are unable to connect to the Internet because the n...
    shaw-fraser
    last modified by shaw-jody
  • How to run a Ping Test (Mac OS)

    Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a w...
    shaw-fraser
    last modified by shaw-jody
  • How to reset the Domain Name System (DNS)

    The Domain Name System (DNS) is a "phone book-like" system which allows you to connect to a website based on its name (example: www.google.ca), rather than its IP address (example:74.125.226.88).  The DNS connect...
    shaw-jamess
    last modified by shaw-jody
  • Malware and Viruses - Detection and Removal

    Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable computers or computer systems. Sometimes a computer can ...
    shaw-fraser
    last modified by shaw-jody
  • How to Run a Ping Test (Windows)

    Learn how to run a ping test in Windows to troubleshoot Internet connection issues. A ping test may be done in order to determine the status of your Internet connection. The test will allow you to communicate directly...
    shaw-fraser
    last modified by shaw-jody
  • How to boot your computer in Safe Mode with Networking (Windows)

    Booting your computer into Safe Mode with Networking causes your computer to load with only the essential drivers and services, thus limiting the impact that software and malware (viruses) have on your computer. Booti...
    shaw-fraser
    last modified by shaw-jody
  • Directly connecting your computer and modem

    There are instances when it may be necessary to directly connect your computer to the modem that Shaw provided for your Internet service. Scenarios include: Your modem is online but you cannot connect via WiFi Your ...
    shaw-fraser
    last modified by shaw-jody