• Email Client: Send/Receive Troubleshooting

    Sometimes things can go wrong as emails travel server to server, and are read on devices running different email apps and operating systems. There are some simple solutions to try first, but if those don't solve the i...
    shaw-fraser
    last modified by shaw-colin
  • Shaw Webmail: Troubleshooting tips

    You can fix Shaw Webmail performance issues with these troubleshooting tips. From password issues to help with switching email apps, refer to the topics below to make managing your email easier.   Email Addresse...
    shaw-alex
    last modified by shaw-sarah
  • How To: Recover deleted emails in Shaw Webmail

    Learn how to recover deleted emails in Shaw Webmail. Having second thoughts about deleting emails?  Good news! If you delete an email in Webmail you can recover it through the recover deleted email function. ...
    shaw-fraser
    last modified by shaw-sarah
  • How to fix BlueCurve Home app from not opening or responding

    Learn how to fix or troubleshoot BlueCurve Home if you are not able to open it, or if it's not responding.   This article provides insight into: BlueCurve Home mobile app not opening or responding Bl...
    shaw-colin
    last modified by shaw-colin
  • How to fix BlueCurve Pods offline

    Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below t...
    shaw-colin
    last modified by shaw-colin
  • How to fix BlueCurve Home login issues

    Having trouble logging in or using BlueCurve Home? Learn how to identify and fix BlueCurve Home login issues with our guides below.   This page provides insight into the following login errors: "Upgrade fo...
    shaw-colin
    last modified by shaw-colin
  • How to run a Ping Test (Mac OS)

    Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a w...
    shaw-fraser
    last modified by shaw-jody
  • How do I perform a factory reset of my Shaw Internet modem?

    Scenario: You are experiencing Internet connectivity issues and would like to perform a factory reset of your Internet modem to restore your WiFi modem to default settings.   Quick Answer: Locate the ...
    shaw-jody
    last modified by shaw-jody
  • How do I change the wireless channel on my Shaw WiFi modem?

    Scenario: Your Internet speed seems slower than normal and you want to improve performance issues by changing the WiFi channel on your Internet modem.   Quick Answer: You can change the wireless channel of...
    shaw-jody
    last modified by shaw-jody
  • How to fix slow Internet speeds by power cycling your modem

    Scenario: Your Internet speed seems slower than what it should be and you want to try and improve your Internet performance.   Quick Answer: Unplug the black power cable on the back of your Internet Modem. Wai...
    shaw-jody
    last modified by shaw-jody
  • How to troubleshoot an intermittent Internet connection

    Scenario: Your Internet connection appears to be not working or you keep losing your connection. You are looking for ways to troubleshoot issues with your Internet connection.   Quick Answer: Check Shaw se...
    shaw-jody
    last modified by shaw-jody
  • Pull the Power to fix Internet, TV or Phone issues

    The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with you...
    shaw-jody
    last modified by shaw-colin
  • Internet Browser Support

    The following document will provide you with information on how to clear your browser history, or perform a full browser reset. Additionally, you can also find information on what to do if you encounter the Browser Su...
    shaw-fraser
    last modified by shaw-jody
  • WiFi Connectivity Troubleshooting

    Understanding the Issue WiFi problems, such as limited WiFi Internet access, can be a result of poor connections, equipment issues or interference from other devices. Frequent WiFi disconnections and slow speeds can ...
    shaw-fraser
    last modified by shaw-jody
  • How to troubleshoot slow Internet speeds

    Learn how to diagnose the possible causes of slow internet speeds at your home. Internet speeds can occur for a variety of reasons including resource heavy programs, malware, a poor Wi-Fi connection, hardware restrict...
    shaw-fraser
    last modified by shaw-jody
  • Unable to Connect to the Internet

    This page will provide all of the information required to diagnose possible reasons for Internet connectivity problems. Being unable to connect to the internet can be a result of a variety of factors including an offl...
    shaw-fraser
    last modified by shaw-jody
  • Shaw Internet Troubleshooting FAQs

    Learn more about troubleshooting Internet issues from WiFi connectivity and network issues to improving download speeds with our Internet troubleshooting frequently asked questions.   Did You Know:   You c...
    shaw-jamesp
    last modified by shaw-jamesp
  • Troubleshooting email attachment issues in Windows 8

    Issue: Unable to send or open email attachments in Windows 8 As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order ...
    shaw-fraser
    last modified by shaw-jody
  • OS X 10.10 Yosemite - Resolving Errors on Imported Accounts

    Some customers have reported issues with Shaw.ca accounts that were imported into Apple Mail in OS X Yosemite. If you've recently updated your Mac operating system to OS X Yosemite and your previously working Sha...
    shaw-colin
    last modified by shaw-jody
  • Issues using Mac Mail on OS X Yosemite

    We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving e...
    shaw-brayden
    last modified by shaw-jody