• Directly connecting your computer and modem

    There are instances when it may be necessary to directly connect your computer to the modem that Shaw provided for your Internet service. Scenarios include: Your modem is online but you cannot connect via WiFi Your ...
    shaw-fraser
    last modified by shaw-colin
  • Unable to Connect to the Internet

    This page will provide all of the information required to diagnose possible reasons for Internet connectivity problems. Being unable to connect to the internet can be a result of a variety of factors including an offl...
    shaw-fraser
    last modified by shaw-jody
  • Internet Browser Support

    The following document will provide you with information on how to clear your browser history, or perform a full browser reset. Additionally, you can also find information on what to do if you encounter the Browser Su...
    shaw-fraser
    last modified by shaw-jody
  • WiFi Connectivity Troubleshooting

    Understanding the Issue WiFi problems, such as limited WiFi Internet access, can be a result of poor connections, equipment issues or interference from other devices. Frequent WiFi disconnections and slow speeds can ...
    shaw-fraser
    last modified by shaw-jody
  • How to reset the Domain Name System (DNS)

    The Domain Name System (DNS) is a "phone book-like" system which allows you to connect to a website based on its name (example: www.google.ca), rather than its IP address (example:74.125.226.88).  The DNS connect...
    shaw-jamess
    last modified by shaw-jody
  • How to troubleshoot slow Internet speeds

    If you think your Internet speed is slower than it should be, there are several things you can do to understand or correct the issue.  Confirm if you have slow internet speeds with a Shaw speed test, and try...
    shaw-fraser
    last modified by shaw-sarah
  • How to run a Ping Test (Mac OS)

    Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a w...
    shaw-fraser
    last modified by shaw-jody
  • How to fix slow Internet speeds by power cycling your modem

    Scenario: Your Internet speed seems slower than what it should be and you want to try and improve your Internet performance.   Quick Answer: Unplug the black power cable on the back of your Internet Modem. Wai...
    shaw-jody
    last modified by shaw-jody
  • Pull the Power to fix Internet, TV or Phone issues

    The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with you...
    shaw-jody
    last modified by shaw-colin
  • Shaw Internet Troubleshooting FAQs

    Learn more about troubleshooting Internet issues from WiFi connectivity and network issues to improving download speeds with our Internet troubleshooting frequently asked questions.   Did You Know:   You c...
    shaw-jamesp
    last modified by shaw-jamesp
  • How to update your Mac OS

    Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you upda...
    shaw-fraser
    last modified by shaw-jody
  • Internet Speed Upgrade | Doubling your download speeds

    Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starti...
    shaw-jamesp
    last modified by shaw-jody
  • WiFi Interference

    Understanding WiFi Issues WiFi allows an access point, like a modem or router, to share an Internet connection with client devices like computers, tablets, phones, and many other wireless-capable devices. Much like ...
    shaw-jamess
    last modified by shaw-alexander
  • How to run a Traceroute (Mac OS)

    Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website.   I...
    shaw-colin
    last modified by shaw-jody
  • Troubleshooting: Unable to start Support Chat in Google Chrome

    If you are having difficulty connecting to the Shaw Chat Support service in Google Chrome, it may be because of Chrome's pre-loaded pop-up blocker. This feature prevents new pop-up windows from opening without yo...
    shaw-fraser
    last modified by shaw-jody
  • How to boot into Safe Mode (Apple)

    Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will ...
    shaw-alex
    last modified by shaw-jody
  • Troubleshoot: Unable to view video content on Community

    If you are having trouble viewing video content embedded within Community documentation your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this co...
    shaw-fraser
    last modified by shaw-jody
  • How to run a Trace Route (Windows)

    Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the T...
    shaw-fraser
    last modified by shaw-alex
  • Troubleshooting Internet connectivity issues

    Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this pro...
    shaw-fraser
    last modified by shaw-alex
  • Fix a slow Internet connection

    Wondering "why is my internet so slow"?  If you're having trouble with the speed or stability of your internet service, please follow one of the below options to be directed to helpful troubleshooting information...
    shaw-jamess
    last modified by shaw-alex