• My Shaw App - Self Connect

    When you select the Self Connect option for your Shaw Internet service, you’ll receive your new Hitron modem in the mail or you can pick it up from a Shaw retail store. Once you have your new modem lets get read...
    shaw-colin
    last modified by shaw-jamesp
  • XB6 Advanced WiFi modem - Guide

    Find information on how to setup your new Advanced WiFi modem, as well as how to change settings including your WiFi password and network name that you are using to broadcast your local WiFi connection.   T...
    shaw-jody
    last modified by shaw-colin
  • How do I modify my email settings on my Android device?

    Scenario: You need to update your @shaw.ca email settings on your Android device.   Quick Answer: You can modify your email settings on your Android device by going to the Home Screen and selecting...
    shaw-jody
    last modified by shaw-jody
  • How do I configure my Shaw email settings on my Android device?

    Scenario: You have just purchased an Android mobile device and would like to add your Shaw email account to your device as part of the first-time setup.   Quick Answer: On your Android device go to Home S...
    shaw-jody
    last modified by shaw-jody
  • How do I set up my Shaw email on my mobile device for the first time?

    Scenario: You have just purchased a new Smartphone or mobile device and need to set up your Shaw email on the device.   Quick Answer: Use our Email Setup Guides for instructions on how to set-up your email...
    shaw-jody
    last modified by shaw-jody
  • How do I change my Shaw email password?

    Scenario: You cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons.   Quick Answer: Sign in...
    shaw-jody
    last modified by shaw-jody
  • How to view details about your Shaw Internet package

    Scenario: You would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account).   Quick Answer: Sign into My Shaw Click Internet from the My S...
    shaw-jody
    last modified by shaw-jody
  • Hardware Information - XB6 Advanced WiFi Modem

    Find information on the Advanced WiFi Modem including key features, available connections and hardware specifications. The Advanced WiFi Modem is available to eligible customers in the Okanagan as of December 4th...
    shaw-colin
    last modified by shaw-colin
  • Internet Security: Web browser security tips

    Learn about how you can improve your Internet security with these Web browser security tips. Internet browsers allow you to safely and quickly access online content and your favourite websites.   This article wi...
    shaw-jody
    last modified by shaw-jody
  • Internet Security FAQs

    Learn more about Internet security with tips on how to keep you safe while online with our Internet Security frequently asked questions.   Note:   McAfee Internet Security is a complete virus and online pr...
    shaw-jody
    last modified by shaw-jody
  • How to identify phishing or scam emails

    Learn how to identify fraudulent or phishing emails. Phishing emails are typically sent to obtain personal and private financial information. They ask for confidential information such as your account username, accoun...
    shaw-fraser
    last modified by shaw-jody
  • How to complete first time setup of the XB6 Advanced WiFi modem

    Learn how to complete first time setup of the Advanced WiFi modem. The Advanced WiFi modem has a quick WiFi personalization page built-in to simplify the setup of your WiFi network and password; when first setting up ...
    shaw-jody
    last modified by shaw-tony
  • Get the most out of your Internet

    Learn how to get the most out of your Internet service. Your Shaw Internet service provides your household with great download speeds. Speeds over wired connections are generally more consistent, but they can experien...
    shaw-fraser
    last modified by shaw-colin
  • What is Internet Bandwidth?

    Bandwidth, as it applies to an Internet connection, is generally defined as the speed of data transfer over an Internet connection. What that means is that bandwidth is essentially the measurement of the amount of dat...
    shaw-james
    last modified by shaw-jody
  • Overview of Shaw FreeRange TV

    With Shaw FreeRange TV, you can watch live sports, on-demand shows, movies and much more on the go from multiple devices. It's an entirely new way of experiencing TV and it’s available to all Shaw TV customers f...
    shaw-jamesp
    last modified by shaw-jody
  • Shaw Internet Services FAQs

    Learn more about Shaw Internet services with our frequently asked questions.   Did You Know:   You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the M...
    shaw-jamesp
    last modified by shaw-jamesp
  • How to set up email on multiple devices

    Setting up your Shaw email on multiple devices such as your phone, tablet, and desktop computer is a great way to have your email available no matter what device you use. Since you access your email by logging into a ...
    shaw-alex
    last modified by shaw-jody
  • How does Shaw email work?

    An email is a form of electronic mail that allows messages to be sent from one Internet user to another, much like physical letters. The main advantage to email is that it is not real-time, meaning that you don’...
    shaw-alex
    last modified by shaw-jody
  • Shaw Email FAQs

    Learn more about Shaw email from setup requirements and server settings to email troubleshooting and common email tips with our frequently asked questions.   Did You Know   As part of your Shaw Internet se...
    shaw-jody
    last modified by shaw-jody
  • How to update your Web browser

    Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, M...
    shaw-james
    last modified by shaw-jody