• Hardware Information - Arris XB6 Advanced WiFi Modem

    Find information on the Advanced WiFi Modem including key features, available connections and hardware specifications. The Advanced WiFi Modem is available to eligible customers in Kelowna and West Kelowna as of Decem...
    shaw-colin
    last modified by shaw-colin
  • How to identify phishing or scam emails

    Learn how to identify fraudulent or phishing emails. Phishing emails are typically sent to obtain personal and private financial information. They ask for confidential information such as your account username, accoun...
    shaw-fraser
    last modified by shaw-alex
  • How to Connect To In-Home WiFi

    Connecting to your Wireless Network Learn how to connect your computer, phone, tablet, or other devices to the Internet via your Shaw In-Home WiFi network. From game consoles to media streaming, your Shaw WiFi modem...
    shaw-james
    last modified by shaw-james
  • Shaw Internet Modems - Equipment Guide

    Learn more about Shaw's Internet modems with our modem equipment guides. If you are having Internet connectivity issues you may want to update your Internet modem. This article will provide insight into Shaw's Interne...
    alyssap
    last modified by shaw-colin
  • Converting your wireless modem to Bridge Mode

    Learn about converting your wireless modem to Bridge Mode and more about what Bridge Mode is. Bridge Mode is the process of using a third party router in addition to your Shaw modem. If you use a third party router in...
    shaw-fraser
    last modified by shaw-alex
  • How to Change Your Email and Webmail Password

    If you would like to change the password for one of your Shaw email accounts, you can do so by signing into my.shaw.ca and navigating to the "@Shaw Email Accounts" section in the "Internet" menu. Please note that this...
    shaw-fraser
    last modified by shaw-alex
  • How to set up email on multiple devices

    Setting up your Shaw email on multiple devices such as your phone, tablet, and desktop computer is a great way to have your email available no matter what device you use. Since you access your email by logging into a ...
    shaw-alex
    last modified by shaw-jody
  • Setup Email in Windows 10 Mail

    This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed instructions for the setup of each account type....
    shaw-james
    last modified by shaw-jody
  • Shaw Secure Update - Version 13.6

    Shaw Secure 13.6 is a new updated version of Shaw Secure available to Windows users (excluding Windows Phone, RT, and XP and earlier) which has been designed to accommodate touch screen environments.   Along with...
    shaw-james
    last modified by shaw-jody
  • How to order Shaw services online

    Learn how to easily order Shaw services online. Shaw.ca offers an online ordering service that allows you to build and personalize a complete service package from directly within your web browser. Did You Know? ...
    shaw-jamess
    last modified by shaw-jody
  • Understanding Shaw Webmail

    Shaw Webmail allows you to access your email, contacts, and settings through your internet browser at webmail.shaw.ca. This online tool is perfect for checking your email while on vacation or when using a public or sh...
    shaw-jamess
    last modified by shaw-tony
  • Which email setup method is right for me?

    Setting up your Shaw email on a new device? Learn about which email setup method is best for you with this comparison table of email setup protocols. Generally, we suggest users use the IMAP email setup method for set...
    shaw-jody
    last modified by shaw-jody
  • How to report email spam by sending email headers

    Obtaining email headers for spam/phishing notification   If you would like to report spam email that you have received directly to Shaw, you can do so through the "Report Spam" button found in Shaw Webmail (http...
    shaw-jamess
    last modified by shaw-matt
  • Glossary of Internet Terms

    Thanks for visiting the Shaw Support Community. Throughout our support articles you may comes across terms that you may not be familiar with. Our Glossary of Internet Terms can be used to gain an understanding of vari...
    shaw-fraser
    last modified by shaw-jody
  • McAfee Internet Security - How to run a virus scan

    Learn how to run a virus scan using McAfee Internet Security. Running a virus scan on your computer can help to discover and eliminate the threats caused by malicious software such as viruses and spyware. Running scan...
    shaw-fraser
    last modified by shaw-jody
  • What is WiFi?

    Have questions about WiFi? Not sure where to start? Learn more about WiFi and wireless networks with this article where you will find basic information about WiFi and the devices that allow you to get WiFi in your hom...
    shaw-fraser
    last modified by shaw-jody
  • Connect to Shaw Go WiFi

    Connect to Shaw Go WiFi  Here you'll find the help you need to get your phone, tablet, laptop, or other device connected to a Shaw Go WiFi hotspot. Shaw Go WiFi provides over 75 000 wireless hotspots in public pl...
    shaw-colin
    last modified by shaw-alex
  • How to delete emails in Webmail

    Learn how to delete emails from your mailbox in Webmail. For each email address tied to your Shaw Account, Webmail provides 1GB (1,000 MB) of email storage. As you reach this threshold, we send out a notification that...
    shaw-jody
    last modified by shaw-jody
  • Shaw Webmail frequently asked questions

    Troubleshoot Webmail issues and learn more about Shaw Webmail with our list of FAQs. Our frequently asked questions cover topics including accessing your Webmail, setup, setting preferences and managing your Webmail a...
    shaw-jody
    last modified by shaw-jody
  • How to Report Spam and Adjust the Webmail Spam Filter

    Learn how to modify your spam mail filtering settings in Webmail. this article will also describe how you can report any spam messages through the Webmail client, or by forwarding the message to Shaw's spam mailbox. R...
    shaw-fraser
    last modified by shaw-jody