Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

340 Articles

Official Shaw Apps

Improve your experience with us by downloading our Apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw Apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more

Equipment Info: Ignite WiFi Gateway (Gen 3) modem (XB8)

Our Ignite WiFi Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, availabl... Read more

Rogers WiFi Hotspots vs. RogersOpen and other SSIDs

Learn about the differences between Rogers WiFi Hotspots (formerly known as Shaw Go WiFi), RogersOpen, and the ShawPasspoint technologies. Rogers WiFi Hotspots allows you to stay connected no matter where you are through our WiFi network, and the nam... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

AJAX Update in Shaw Webmail

Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

About: WiFi Satisfaction Guarantee

WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more

Share your WiFi from the Ignite HomeConnect App

With the Share My WiFi feature in the Ignite HomeConnect App you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Ignite HomeConnect App.... Read more

How to check for service outages in Ignite HomeConnect

You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more

How To: Connect to Rogers WiFi Hotspots as a Guest

Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) is now available to everyone, with or without Shaw services. Guests can now register their device for a seven-day complimentary trial to the RogersOpen network, with the option to register again a... Read more

Checking Internet Health with Ignite HomeConnect

Internet Health is a troubleshooting feature in Ignite HomeConnect to test your Internet connection and devices by checking the link speed to your Ignite WiFi Gateway. You can run a test to check your network status, or see how a device will perform ... Read more

How to Remove Dust from Ignite WiFi Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Ignit... Read more

About: Supported apps for Active Time Details

The Active Time Details feature of the Ignite HomeConnect App shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps tha... Read more

How to: Connect to ShawPasspoint SSID

The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Rogers WiFi Hotspots (formerly known as Shaw Go WiFi) from any location with an Internet connection, without... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Ignite WiFi Gateway (Gen 2 and Gen 3), you can now get gigabit WiFi speeds in your home for simul... Read more

How To: View Active Time Details in Ignite HomeConnect

Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more

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