• How do I reset my Shaw Home Phone using a pinhole reset?

    Scenario: You have a Shaw Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone.    Quick Answer: Locate your Digital Phone Terminal (either a Motorola SBV...
    shaw-jody
    last modified by shaw-jody
  • How to fix no dial tone issues on my Shaw Home Phone

    Scenario: You are not receiving a dial tone on any of your Shaw home phones and are looking to troubleshoot the issue.   Quick Answer: Check that the phone cable connection is correctly connected to t...
    shaw-jody
    last modified by shaw-jody
  • How to fix no dial tone on all phones issue

    This guide is meant to provide instruction should you find that none of the phones in your home can access a dial tone. If when you lift the earpiece or activate your cordless handset, you are without a proper dial to...
    shaw-jamess
    last modified by shaw-jody
  • How to reset an Arris TM502 Digital Phone Terminal

    Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Termi...
    shaw-jamesp
    last modified by shaw-jody
  • How to reset an Arris TM602 Digital Phone Terminal

    Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Dig...
    shaw-fraser
    last modified by shaw-jody
  • How to perform a DPT Pin-hole Reset

    This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a ...
    shaw-jamess
    last modified by shaw-colin
  • How to troubleshoot no dial tone on a single phone

    Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm t...
    shaw-jamess
    last modified by shaw-jody
  • How to reset a Motorola SBV 5120 Digital Phone Terminal

    Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone ...
    shaw-fraser
    last modified by shaw-jody
  • How to reset a Motorola SBV 5220 Digital Phone Terminal

    Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital P...
    shaw-jamesp
    last modified by shaw-jody
  • How to remove the battery from your Digital Phone Terminal

    Learn how to remove the battery from your Digital Phone Terminal (DPT). In the event that you need to fully reset your Digital Phone Terminal, you will need to remove its backup battery in addition to unplugging the p...
    shaw-jamess
    last modified by shaw-jody
  • How to Power Cycle your Shaw equipment

    This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working ...
    shaw-jamesp
    last modified by shaw-jody