Get all the information you need to know about your Shaw Home Phone. From equipment guides, to setting up voicemail, and even how to make the most of our international calling rates and plans.
Learn the answers to the most frequently asked questions about Next Generation 9-1-1 (NG911). For any feedback, please visit Your Voice. Next Generation 9-1-1 FAQs What is Next Generation 9-1-1?Next Generation 9-1-1 (NG911) is a project launched by C... Read more
Learn more about Home Phone Voicemail service with our Frequently Asked Questions. Use these tips to set up and optimize your Voicemail experience on your Home Phone. Frequently Asked Questions What is Voicemail?Voicemail is an answering service that... Read more
Removing and restoring the power supply to your phone modem could be all it takes to restore your phone service. Follow these steps to reboot your Digital Phone Terminal (DPT) or your Ignite WiFi Gateway (formerly known as Fibre+ Gateway). Locating y... Read more
Spam call blocking helps to filter out unwanted calls made to your home phone. With this feature activated, we'll automatically detect and block suspicious calls, including those from unregistered telemarketers. Spam call blocking is an opt-in featur... Read more
If you have a Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone: Solution Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602) Locate the small hole labelled "REBOOT EMTA" o... Read more
If you are not receiving a dial tone on your Home Phone service and are looking to troubleshoot, try these steps to address the issue: Solution Check that the phone cable connection is correctly connected to the back of your Digital Phone Terminal (D... Read more
Home Phone FAQs Home Phone Troubleshooting FAQs Learn about home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our home phone frequently asked questions. You can view past bil... Read more
Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM502. Note: While we have provided the following support information, we... Read more
Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more
This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Arris Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of eq... Read more
Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Home Phone service is delivered to your home through a DPT (Digital Phone Terminal). On this page, you will find... Read more
Follow these tips to learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or ... Read more
Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more
In 2016, a new (825) area code was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Commission (CRTC) announced that it will meet t... Read more
In this article, you will find information on how to change your voicemail service from the default English to the language option of your choice. Customers who are setting up their voicemail for the first time will be asked upon setup which language... Read more
Review this article to understand the liability of having 1-900 phone numbers unblocked. 1-900 and 1-976 calls connect you to companies that provide a service (for example psychic lines, adult chats, contests, etc.). These calls are billable to your ... Read more
Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide r... Read more
Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone. Benefits of Shaw's Pr... Read more
Learn how to setup your Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below. Fir... Read more
Learn how you can set up your fax machine to your digital phone to send and receive faxes with our Frequently Asked Questions. A fax machine can be used with your home phone service, allowing you to send and receive fax messages. On this page, you wi... Read more
Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers direc... Read more
To review the current long-distance rates for your phone plan please visit our Home Phone page on shaw.ca found here. You can also see which long-distance features are included with your Shaw phone package by visiting our Phone Package Comparison pag... Read more
This article provides a list of Voicemail support resources that will help you better understand how to use your Voicemail service for your home phone. Voicemail Support information and resources Use these resources to troubleshoot any Voicemail issu... Read more
Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail messages. You can use voicemail key c... Read more
Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find... Read more
Learn about the hardware features, specifications, and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will fin... Read more
Learn how to activate or deactivate Voicemail through your My Shaw account. By logging in to My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail. Please note: this feature does not include the... Read more
Star codes allow you to access additional features on your phone. Value-added features and star codes are available to Home Phone customers. The exact availability of these features depends on which Home Phone package you are currently subscribed to.... Read more
Learn how to check the connections of your Digital Phone Terminal (DPT) or Ignite WiFi Gateway. While your Home Phone Service was installed by one of our professional installation technicians, a situation may arise where you will need to verify the c... Read more
This article will help you learn how to access and listen to your Voicemail using My Shaw. My Shaw allows direct access and control over the voicemail messages you receive, as well as any of the more advanced features included with your specific phon... Read more
My Shaw provides access to various Home Phone features including voicemail through a convenient and easy-to-use website. This guide contains simple information about and instructions on getting the most out of your Home Phone. Note that access to the... Read more
This guide is meant to provide instructions should you find that none of the phones in your home can access a dial tone. If when you lift the earpiece or activate your cordless handset, you are without a proper dial tone and cannot make or receive ca... Read more
Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm that your home phone service is wo... Read more
Learn how to remove the battery from your Digital Phone Terminal (DPT). In the event that you need to fully reset your Digital Phone Terminal, you will need to remove its backup battery in addition to unplugging the power cable from the unit. Removin... Read more
This guide will provide instructions on performing a simple pin-hole reset of your Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to reset y... Read more
Learn how to connect a phone directly to your Digital Phone Terminal (DPT). In the event that you are experiencing a loss of dial tone to your home phone, it may be necessary to connect one of your phones directly to your DPT. In cases where the DPT ... Read more
Your Home Phone service is delivered to your home through a Digital Phone Terminal. The DPT is the heart of your home's phone service and needs to be properly connected into your household wiring in order for it to be able to provide a reliable and f... Read more