• Understanding your Digital Phone Terminal

    Learn about your Shaw Digital Phone Terminal (DPT). Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal. The DPT is the heart of your home's phone service and needs to be prope...
    shaw-jamess
    last modified by shaw-jody
  • Shaw Home Phone FAQs

    Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions.   Shaw Home Phone FA...
    shaw-jamesp
    last modified by shaw-jamesp
  • How to activate/deactivate Voicemail through My Shaw

    Learn how to activate or deactivate Voicemail through your My Shaw account. By logging into My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail. Please note: t...
    alyssap
    last modified by shaw-colin
  • My Shaw Home Phone features

    My Shaw provides access to various Shaw Home Phone features including voicemail through a convenient and easy-to-use website. This guide contains simple information about and instructions on getting the most out ...
    shaw-jamess
    last modified by shaw-colin
  • Hardware Information - Arris TM502 Phone Terminal

    Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page you will find information that will help familiarise you with your Arris TM502.   If you have a...
    shaw-jamesp
    last modified by shaw-jody
  • Hardware Information - Arris TM602 Phone Terminal

    Learn about the hardware features, specifications and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone ...
    shaw-fraser
    last modified by shaw-jody
  • Shaw Long Distance Rates

    To review the current long distance rates for your phone plan please visit our Long Distance page on shaw.ca Found here: Shaw Long Distance Calculator   How to: Input your address details at the top of the ...
    shaw-fraser
    last modified by shaw-alexander
  • New Area Code - Alberta (825)

    Learn about the new (825) area code that was issued for Alberta. As demand for new telephone numbers for residents and businesses in Alberta continues to grow, the Canadian Radio-television and Telecommunications Comm...
    shaw-james
    last modified by shaw-jody
  • Star Codes / Value Added Features

    Star codes allow you to access additional features on your phone. Value-added features and star codes are available to Shaw Phone customers. The exact availability of these features depends on which Shaw Phone package...
    shaw-fraser
    last modified by shaw-lili
  • Voicemail Support Resources

    This article provides a list of Voicemail support resources that will help you better understand how to use your Shaw Voicemail service.     Voicemail Support information and resources Use these resources to...
    shaw-fraser
    last modified by shaw-don
  • Customer liability for premium-rate (1-900) telephone numbers

    Review this article to understand the liability of having 1-900 phone numbers unblocked. 1-900 and 1-976 calls connect you to companies that provide a service (for example psychic lines, adult chats, contests, etc.). ...
    shaw-fraser
    last modified by shaw-jody
  • Hardware Information - Motorola SBV 5120 Phone Terminal

    Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Dig...
    shaw-jamesp
    last modified by shaw-jody
  • How to deal with scam phone calls to Shaw customers

    Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal informa...
    shaw-fraser
    last modified by shaw-jody
  • Hardware Information - Motorola SBV 5220 Phone Terminal

    Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital ...
    shaw-fraser
    last modified by shaw-jody
  • Voicemail Key Codes

    Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail...
    shaw-fraser
    last modified by shaw-jody
  • Shaw Digital Phone Terminal wiring guide

    Learn how to check the connections of your Shaw Digital Phone Terminal (DPT). While your Shaw Home Phone Service was installed by one of Shaw’s professional installation technicians, a situation may arise where ...
    shaw-jamess
    last modified by shaw-jody
  • Shaw Prepaid Calling Plan

    Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or f...
    shaw-fraser
    last modified by shaw-jamesp