• January 23 – National | Gateway Update

    Maintenance Details Affected Area: National Affected Services: Gateway Update Reference Number: CHG0170103   Date January 23, 2019 Service Impact Duration Approximately 13 Hours Begin 0...
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    last modified by shaw-overnights-mike
  • January 23 – National | Internet Interruption

    Maintenance Details Affected Area: National Affected Services: Internet, Business Internet Reference Number: CHG0174776   Date January 23, 2019 Service Impact Duration Approximately 6 ...
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    last modified by shaw-overnights-mike
  • January 23 – National | Account Services, myshaw.ca, My Shaw App, Shaw on Demand

    Maintenance Details Affected Area: National Affected Services: Account Services, myshaw.ca, MyShaw App, Shaw on Demand Reference Number: CHG0173485   Date January 23, 2019 Service Impact Dura...
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    last modified by shaw-overnights-mike
  • January 22 – National | Internet Interruption

    Maintenance Details Affected Area: National Affected Services: Internet, Business Internet Reference Number: CHG0174772   Date January 22, 2019 Service Impact Duration Approximately 6 ...
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    last modified by shaw-overnights-mike
  • January 20 – National | Account Services, myshaw.ca, My Shaw App, Shaw on Demand

    Maintenance Details Affected Area: National Affected Services: Account Services, myshaw.ca, MyShaw App, Shaw on Demand Reference Number: CHG0159902   Date January 20, 2019 Service Impact Dura...
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    last modified by shaw-tony
  • January 21 – National | Internet Interruption

    Maintenance Details Affected Area: National Affected Services: Internet, Business Internet Reference Number: CHG0174770   Date January 21, 2019 Service Impact Duration Approximately 6 ...
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    last modified by shaw-overnights-mike
  • Jan 14 | World Fishing Network is rebranding to Sportsman Canada

    On January 14, 2019, World Fishing Network is rebranding to Sportsman Canada   Honoring a lifestyle that is celebrated by millions of Canadians, Sportsman Channel presents highly-entertaining hunting, fishing ...
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    last modified by shaw-colin
  • Jan 4 - 12 | HD Guide Software Update

    Between January 4 - 12, 2019, we're rolling out a software update for HD Guide set-top boxes. This update includes enhancements to the Program Information screen.   Affected hardware: DCX3510-M and...
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  • Dec 11 | End of Life of the DCT 3080

    As of December 11, 2018, Shaw customers will no longer be able to access any video programming using the following digital box model: DCT3080     Example of a DCT3080 (Click to enlarge)     If ...
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    last modified by shaw-colin
  • Sep 25 | NBA League Pass not available for 2018-2019 season

    For several years we have offered NBA League Pass (NBALP) Lite as a free add on to the NBA Network, as well as in several legacy sports packages. This was in place of providing the full offering of NBA League Pass. &#...
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  • Aug 1 | Visa Prepaid Card FAQ

    Starting August 1, 2018, Visa Prepaid Cards will be offered to customers when they sign up new Internet and/or TV services on a 2-Year ValuePlan.   On this page Customer email How to activate your card C...
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  • Shaw Hotspot

    Overview Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to...
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  • How to protect yourself from email spam

    Email spam is a common issue. Learn how to protect yourself from email spam with these resources.     Protecting yourself from email spam Q: Who likes getting spam in their email? A: No one!   According...
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    last modified by shaw-jody
  • Shaw ThinkTank FAQs

    Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.     Shaw ThinkTank Fre...
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  • How to subscribe to outage notifications

    To keep up to date with service outages in your area, you can follow a space specific to your area/region on the community.   Locating your Region How to follow a space and receive notifications How to change ...
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  • Dec 12 - Net neutrality

    At Shaw, we support a fair and open Internet and we believe that all Internet Service Providers should treat Internet traffic fairly.   Net neutrality is an important principle, and one that Shaw, as an enhanced...
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  • Troubleshooting Tip For Shaw Customer Care Chat Or Email Forms

    We've upgraded the security on our Web-based customer care contact forms to better protect our customers. This means that when you contact us using our chat or email forms, your information will be...
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    last modified by shaw-alex