• Mar 1 | TMN Encore rebrands to STARZ

      On March 1, 2019, TMN Encore will be rebranding to STARZ. STARZ is the destination for STARZ original series, your all-time favourite movies, and classic films. Choose how and when you watch on 2 channels...
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    last modified by shaw-aman
  • Apr 1 | Action rebrands to Adult Swim

      On April 1, 2019, Action will be rebranding to Adult Swim. Adult Swim is the destination for original animated comedies to live action programming; Adult Swim content is an unexpected blend of authenticity, or...
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    last modified by shaw-aman
  • March 27 – National | Account Services, myshaw.ca, My Shaw App, and Shaw on Demand Interruption

    Maintenance Details Affected Area: British Columbia Affected Services: Account Services, myshaw.ca, MyShaw App, Shaw on Demand Reference Number: CHG0183497   Date March 27, 2019 Service Impac...
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    last modified by shaw-overnights-mike
  • March 27 – National | Shaw Direct: Account Services, myshaw.ca, My Shaw App, and Shaw on Demand Interruption

    Maintenance Details Affected Area: National - Shaw Direct Affected Services: Account Services, myshaw.ca, MyShaw App, Shaw on Demand Reference Number: CHG0183498   Date March 27, 2019 Service...
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    last modified by shaw-overnights-mike
  • March 26 – National | Account Services, myshaw.ca, My Shaw App, and Shaw on Demand Interruption

    Maintenance Details Affected Area: Alberta, Saskatchewan, Manitoba, and Ontario Affected Services: Account Services, myshaw.ca, MyShaw App, Shaw on Demand Reference Number: CHG0183493   Date Mar...
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    last modified by shaw-overnights-mike
  • Mar 14 | Fort Frances and Atikokan Detroit to Minneapolis feed swap

    On March 14, 2019, in the cities of Fort Frances, ON, and Atikokan, ON, we will be updating the US feeds for the networks (ABC/CBS/FOX/NBC/PBS) from Detroit to Minneapolis.   Click here for more details.   ...
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  • Mar 21 | Niverville and surrounding areas channel launches and changes

    On March 21, 2019, we will be launching 22 new channels and moving 64 channels to new locations in the following cities: Ile-des-Chenes Lorette Niverville Saint Adolphe St-Pierre-Jolys   Click here for more detai...
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    last modified by shaw-jamesp
  • Feb 20 - Mar 13 | Gateway User Interface Update

    Shaw will be performing an update to all Gateway systems. This update enhances the overall interface including the Guide, PVR List, Browse Banner and Menus on your Gateway set-top box. These updates will automatically...
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    last modified by shaw-jamesp
  • How to subscribe to outage notifications

    To keep up to date with service outages in your area, you can follow a space specific to your area/region on the community.   Locating your Region How to follow a space and receive notifications How to change ...
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    last modified by shaw-jody
  • Jan 24 | Fix for my.shaw.ca - Issue accessing Shaw Direct accounts

    Fix for my.shaw.ca - Issue accessing Shaw Direct accounts We’re aware that customers with both Shaw Cable and Shaw Direct accounts that are linked, may not be able to access their Shaw Direct account in the My ...
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    last modified by shaw-colin
  • Dec 11 | End of Life of the DCT 3080

    As of December 11, 2018, Shaw customers will no longer be able to access any video programming using the following digital box model: DCT3080     Example of a DCT3080 (Click to enlarge)     If ...
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    last modified by shaw-colin
  • Aug 1 | Visa Prepaid Card FAQ

    Starting August 1, 2018, Visa Prepaid Cards will be offered to customers when they sign up new Internet and/or TV services on a 2-Year ValuePlan.   On this page Customer email How to activate your card C...
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  • Shaw Hotspot

    Overview Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to...
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  • How to protect yourself from email spam

    Email spam is a common issue. Learn how to protect yourself from email spam with these resources.     Protecting yourself from email spam Q: Who likes getting spam in their email? A: No one!   According...
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    last modified by shaw-jody
  • Shaw ThinkTank FAQs

    Welcome to the Shaw ThinkTank Frequently Asked Questions. With the end goal to better serve our customers, Shaw ThinkTank is a means of better understanding the needs of our customers.     Shaw ThinkTank Fre...
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  • Dec 12 - Net neutrality

    At Shaw, we support a fair and open Internet and we believe that all Internet Service Providers should treat Internet traffic fairly.   Net neutrality is an important principle, and one that Shaw, as an enhanced...
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    last modified by shaw-fraser
  • Troubleshooting Tip For Shaw Customer Care Chat Or Email Forms

    We've upgraded the security on our Web-based customer care contact forms to better protect our customers. This means that when you contact us using our chat or email forms, your information will be...
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    last modified by shaw-alex