We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.
Looking to connect your Ignite TV and Ignite Streaming products or an older Shaw TV box? Select the model you have on this page for help getting it connected. Connecting your TV and streaming equipment Looking to connect your TV or streaming box? Sel... Read more
TVB Anywhere North America is the ultimate destination for TVB fans, offering a world of premium Chinese and Asian entertainment. With a vast library of content, immerse yourself in authentic Hong Kong-style entertainment, anytime, anywhere. Note: A ... Read more
Watch more channels than ever on your devices when you use the Ignite TV app while connected to your home WiFi network. In-home channels, stacked on top of to-go channels, appear black in color, have a channel number and can be streamed when customer... Read more
BritBox is a video streaming service that gives you access to watch the largest collection of British mysteries, dramas, comedies, lifestyle and documentaries all in one place. Learn how to open and sign in to the BritBox app on Ignite TV (formerly k... Read more
Spotify is a digital music, podcast and video service that gives you access to stream millions of songs and other content from creators all over the world. Learn how to use the Spotify app right from your Ignite TV (formerly known as BlueCurve TV) or... Read more
Join in the spirit of the season with Holiday Countdown–an app available on your Ignite Entertainment Box (formerly known as 4K Wireless TV Player) that makes it even easier to find family-friendly holiday movies and discover fun holiday-themed activ... Read more
Frequently asked questions We’re refreshing our Ignite TV plans to make them simpler and easier to understand, bringing you more channels that you love. These changes don’t affect your current plan, but if you change to a new one, you’ll notice that ... Read more
Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more
Learn about the Large Button Voice Remote's accessibility features and how to get one for your Ignite TV or Ignite Streaming services. Ignite Large Button Voice Remote The Ignite Large Button Voice Remote is the next-generation accessibility remote f... Read more
Sportsnet+ App gives you 24/7 access to Sportsnet content, including exclusive content not available on TV. Perfect for sports fans to stream the NHL, NBA, MLB, and more! The Sportsnet+ App is available on Ignite TV and Ignite Streaming, giving you a... Read more
Note: As of November 1, all of our new Ignite TV plans will have easy-to-understand lineups of the channels you love, without using Flex Channels. This support article is for customers with existing Ignite TV Flex Channels. Flex Channels are a select... Read more
AirPlay is a feature from Apple that lets you stream content wirelessly between iOS devices and other AirPlay-compatible devices that share a network. AirPlay is available with the Ignite (formerly BlueCurve) TV App, so you can stream from the mobile... Read more
Fiit is a subscription service that allows you to train with the most in demand fitness experts, compete with friends, and track your progress with hundreds of classes, group workouts, and training plans ranging from entry level to advanced. Note: A ... Read more
Disney+ sign-up and eligibility Disney+ subscription and account Using Disney+ with Ignite TV and Ignite Streaming Find answers to common questions about using Disney+ with Ignite TV (formerly known as BlueCurve TV) and Ignite Streaming (formerly kno... Read more
The Disney+ App and content library are available with Ignite TV (formerly known as BlueCurve TV) and Ignite Streaming (formerly known as Shaw Stream). Use our voice remote to easily find Disney+ content right from your Ignite Entertainment Box. Watc... Read more
Apple TV+ is an ad-free premium video streaming platform, featuring Apple-exclusive content (Apple Originals) such as Ted Lasso and The Morning Show and is now available on Ignite TV and Ignite Streaming! Note: A Shaw Internet subscription is require... Read more
When you choose a program to watch on Ignite Streaming (formerly Shaw Stream), you’ll see more information about it including synopsis, cast and crew, parental guidance, ratings, and watch options. For series, you can use the episode guide to view a ... Read more
The Ignite Streaming (formerly Shaw Stream) home screen is your personalized streaming dashboard. From the home screen, you can quickly resume watching content from where you left off, find apps, browse content, access settings, and more. Home screen... Read more
Ignite Streaming settings can be accessed from the home screen. There are several options you can change including device settings, remote settings, parental controls, accessibility settings, and more. Did you know? From Remote Settings, you can cust... Read more
Having trouble using Ignite Streaming (formerly Shaw Stream)? We’ve got you covered with tips to fix common issues or error codes you might see. If you can’t play content on Ignite Streaming, your remote isn’t working, or an app won’t launch, follow ... Read more
Ignite TV (formerly BlueCurve TV) and Ignite Streaming (formerly Shaw Stream) are two different products we offer—each with its own features and benefits. Learn more about the features and differences of each product below on this page. Feature compa... Read more
The Ignite Streaming (formerly Shaw Stream) voice remote (XR16) comes bundled with Ignite Streaming. This compact remote comes with voice control technology and a simple button layout for easy navigation. Features and button layout Use the guide belo... Read more
Ignite Streaming (formerly known as Shaw Stream) is a video streaming device that can be used with your Shaw Internet service. Enjoy quick access to your favourite movies, TV shows, and more. Ignite Streaming combines popular video streaming services... Read more
Tubi is the world’s largest ad-supported video On Demand app. Over 35,000 movies and TV shows from nearly every major studio, and it's included with Ignite TV and Ignite Streaming. Launch the Tubi App with your Ignite Voice Remote or select it from t... Read more
Ignite TV includes a dedicated music section, plus a variety of music streaming apps for all listeners. This article covers how to access musical content on Ignite TV. Music section The music section features musical content such as themed playlists,... Read more
The Accessible Web Remote works as an alternative to your Ignite TV voice remote. You can use the Web Remote from anywhere by signing in at webremote.shaw.ca with your Shaw ID. This is a great option for those with accessibility considerations, or as... Read more
The Ignite (formerly BlueCurve) TV App is available on Amazon Fire TV devices and Fire Tablets, including the same great features you get with the Ignite TV App. This article explains how to install and access the Ignite TV App on your Fire TV device... Read more
Find information about Shaw TV channels including how to access your channel list, how to order channels and how to print out your channel list with our Frequently Asked Questions. Where can I get a list of my Shaw channels? Existing Shaw customers c... Read more
NBA League Pass returns to Ignite TV for the 2023/2024 season and is now part of Rogers Super Sports pak! Catch 950 out-of-market NBA games in HD throughout the season. NBA League Pass gives you access to every game that takes place outside of your l... Read more
With Ignite (formerly BlueCurve) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Ignite TV set-top box. For an overview of 4K service including requ... Read more
This article will help you set up and activate your Shaw TV Player (DCT700). If you have a different TV player, click here. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered. Before you begin You... Read more
The Stingray App is a free value add for all Ignite TV customers. You can search 50+ channels of music by genre or channel. Features include profiles, saved channels, recently played, and usage based recommendations. Note: A Shaw or Rogers Internet s... Read more
Hayu is the first reality TV subscription service of its kind where you can watch thousands of commercial free episodes on demand with content becoming available the same day as in the US. This article covers how to access Hayu content on Ignite TV N... Read more
In order to provide you with the best TV experience possible, we’re streamlining our TV hardware product offerings. Some of our legacy TV boxes are nearing the end of their life cycle and will be retired, meaning TV programming will no longer be acce... Read more
As part of our ongoing effort to upgrade our network and make future enhancements to our TV and Internet offerings , we are retiring several TV boxes in select areas of Calgary, Edmonton, and Vancouver as of March 23, 2023. If you use any of the TV b... Read more
A digital TV box (also known as a cable box, set-top box, digital converter, or digital cable box) allows you to view digital channels, and provides access to an on-screen guide. With a Shaw TV box, you can also access On Demand and Pay-Per-View cont... Read more
The Pace Summit was a high definition TV box. Effective January 14, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Pace Summit Related Articles About:... Read more
This article will help you set up and activate your HD Guide TV Player (DCX3200 or DCX3510). If you are setting up a different piece of hard find it in our Self Connect page. If you need answers to other common Self-Connect questions, our Self Connec... Read more
Find answers to frequently asked questions about the Ignite Entertainment Box (XiOne, Xi6) (formerly known as 4K Wireless TV Player). This page includes general information, details on eligibility, and questions about how the Ignite Entertainment Box... Read more
We're enhancing the Ignite TV experience by adding Cloud PVR functionality, two new HD channels, and upgrading dozens of existing channels from SD to HD. We've also introducing our first wireless TV experience with the Ignite Entertainment Box. Note:... Read more
Shaw is pleased to offer NFL Sunday Ticket for the 2023/2024 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more
NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. Required hardware In order to ... Read more
Casting allows you to stream (or cast) content from the Ignite TV App (formerly known as BlueCurve TV App) to your TV screen, using your mobile device or Chrome web browser as a remote control. You can stream from the Ignite TV App or website to a Ch... Read more
The DCT6416 was a high definition TV box with PVR functionality. Effective August 5, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Related Articles A... Read more
The DCT6200 was a high definition TV box. Effective November 18, 2021, Shaw customers are no longer able to access any video programming using this TV box. Visit About: Legacy TV box upgrade program for details. Related Articles About: Legacy TV box ... Read more
With Ignite Internet and TV, you can find your WiFi password, network name, and status, right from your TV box using a voice command. Just ask your Ignite TV voice remote, and your WiFi network details will pop up in seconds. Note: This feature is on... Read more
If you encounter Error 012 on Ignite TV (formerly BlueCurve TV), it was likely caused by an activation issue. Use the troubleshooting tips below to address the issue. What is Error 012? On-Screen Message "Device activation has failed due to error:012... Read more
This page will provide information on accessing and setting Parental Controls with your TV equipment. Setting Parental controls enables you to restrict access to programming that may not be suitable for younger viewers such as your children. Instruct... Read more
Otherwise known as 'Click to Add', My Shaw now lets you order and subscribe to select channels right from our My Shaw website and My Shaw app. Just sign into your account, find the channel you want to subscribe to and get ready to view it in 10 minut... Read more
Having issues with a pay-per-view event that you have ordered? Troubleshoot PPV issues with our frequently asked questions about Ordering PPV below. Ordering Pay-Per-View FAQs Here is a look at some of our frequently asked questions about order pay-p... Read more
When watching the Super Bowl in Canada, the Super Bowl broadcast will feature entirely Canadian Super Bowl commercials. This comes from a Supreme Court of Canada ruling in late December of 2019 which aims to protect the rights of Canadian broadcaster... Read more
Feeling a bit chilly and need something to warm up? You got it! Available from November 15 to January 10, the Fire Log can be found on the following channels. In Addition to all this exciting news, just as with previous years, the Stingray Digital Mu... Read more
Update July 2023: With Rogers and Shaw coming together, as of July 2023, BlueCurve TV will now be known as Ignite TV. Starting October 15, 2019, we’re updating the names of BlueSky TV and the FreeRange TV app. BlueSky TV is now BlueCurve TV, and the ... Read more
Having trouble using streaming apps on your Ignite (formerly BlueCurve) TV or Ignite Streaming (formerly Shaw Stream) set-top device? This page includes tips for fixing common issues with streaming apps such as Netflix or Disney+. Unable to sign in t... Read more
With Ignite (formerly BlueCurve) TV and Ignite Streaming, you can watch Amazon Prime Video right from your TV set-top box. Find Prime Video content by searching the Ignite TV library, or launching the Prime Video App. Note: A Shaw Internet subscripti... Read more
Missing a channel you're subscribed to, or one that's available for free preview? Once per day, you can use My Shaw to refresh your TV channels and fix those issues. Refresh channels on the My Shaw website To refresh your TV channels using the My Sha... Read more
Otherwise known as 'Click to Add', you can now order and subscribe to select channels right from your TV. This feature is available if you're using Ignite TV or HD Guide. Just find the channel or On Demand content you want, select Subscribe, and you'... Read more
Want to learn more about DAZN and their soccer coverage? DAZN Premier League Soccer coverage DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content... Read more
If you're receiving error XRE-00002 on Ignite (formerly BlueCurve) TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooti... Read more
You want to program your Ignite TV (formerly BlueCurve TV) remote so that you can enable voice control and aim anywhere functionality. After ensuring that your remote control has batteries and that your Ignite TV box is turned on, you can program you... Read more
Follow these steps if you are having issues accessing channels or your Guide in Ignite TV and need to restart your TV Player (XG1v3): Solution Ensure that all cables connected to the TV Player are tightly secured. Press and hold the Power button loca... Read more
If you have received a Shaw HD Digital box and are looking to connect and activate your new HD digital cable box you can do so easily with My Shaw. Follow the steps below to activate your equipment. Solution Install the equipment with the steps inclu... Read more
Scenario: Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Solution... Read more
You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel not being part of your current TV package or was previously part of a free preview. ... Read more
If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Solution Find your TV remote control (th... Read more
Scenario: You are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PlayStation or Xbox. Solution Power on your TV and your Digital Box. Find the remote control... Read more
Find information on if you want to order a new TV theme pack, but do not have a My Shaw account: Solution You can order a new theme pack by visiting https://www.shaw.ca/tv/channels. Simply find the theme pack that you wish to order and select Order n... Read more
If you would like to have faster, easier access to order/add individual channels to your TV package via Shaw.ca see How to: Order channels with My Shaw or submit an order following the steps below: Solution Visit https://www.shaw.ca/tv/channels/pick-... Read more
Use My Shaw if you are considering changing or updating your channel theme packs or are looking to add channels to your TV package. Solution You can change your theme packs and channels by logging into My Shaw and clicking TV from the My Services opt... Read more
Follow these tips, if your cable box is unresponsive and not responding to your remote control: Solution Troubleshoot your unresponsive digital box by locating and unplugging the power cable. Wait 30 seconds and reconnect the power cable to the digit... Read more
Need a new remote control for your Shaw TV so that you can enjoy your Shaw TV experience? Follow the instructions below to have a new remote control mailed out to you. (Charges may apply). Solution If you require a replacement remote for your Shaw di... Read more
Looking to get a new remote control for your Shaw TV so that you can enjoy your Shaw TV experience? Our exchange policy on remotes has changed, and until further notice, we only provide replacements via mail. If you need to replace your remote, ident... Read more
Use these tips to find a list of channels that are available in your region using your My Shaw (Web or App) account: Solution Using My Shaw Web Sign into My Shaw Select My Services from the navigation bar at the top > Select TV Review your channel li... Read more
If you are experiencing channel issues or if certain channels are no longer coming in that were previously available, try power cycling your cable box. Power cycling or rebooting your digital cable box is one of the quickest ways to troubleshoot issu... Read more
If you are experiencing a poor channel signal on your TV, or a channel that was previously available no longer is, you might be able to correct the issue by detaching and reattaching the coaxial cable connected to the back of your digital box. Reseat... Read more
Are you looking to print out the list of Shaw channels? Use these tips to print a list of your channels or access a printable list of your channels: Solution After signing into My Shaw, click the My Services option from the top navigation bar > Selec... Read more
Need to find a list of your Shaw channels? To view a list of your Shaw TV channels online: Solution Visit the Shaw Channel Listings Page Enter your postal code in the Search by postal code field. Click Search You will see the Shaw channel listings fo... Read more
Looking to see which channels are included in your TV package? You can use the My Shaw app to find which channels are included as part of your Shaw TV package. Follow these steps to access your channel list in My Shaw. Solution Open the My Shaw app o... Read more
To see a list of channels that you are subscribed to (using My Shaw Web): Solution Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed cha... Read more
Shaw TV Services FAQs Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Services FAQs Here are some frequently asked questions about Shaw's TV services. Where can I find a list of the Shaw TV packages?... Read more
Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues. Many TV issues can be quickly solved by restarting your TV cable box. Unplug the power cords, wait 30 seconds, an... Read more
This article will help you set up and activate your Ignite Entertainment Box (TV or Streaming) (formerly known as Shaw 4K Wireless TV or Stream Player) (Xi6 or XiOne). If you have a different TV player, click here. If you need answers to other common... Read more
Learn how to order Shaw Pay Per View (PPV) events, like a UFC bout or premium sporting event. This article provides steps for ordering Pay Per View on all types of Rogers/Shaw TV equipment. Please note that charges will be incurred for any PPV event ... Read more
With the Ignite TV App (formerly BlueCurve TV App) and website, you can delete Ignite TV PVR recordings on your mobile device or computer. This article shows you how to so. This feature is available only in areas where Cloud PVR is enabled. How to de... Read more
With the Ignite TV (formerly known as BlueCurve TV) App and website, you can watch completed Ignite TV PVR recordings on your mobile device or computer through any WiFi or mobile network. Note: This feature is available only in areas where Cloud PVR ... Read more
Cloud PVR is an enhancement to the Ignite TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the Ignite TV App or website. In addition, recordings can be "che... Read more
This article includes an overview of the key features and hardware specifications of the Ignite Entertainment Box (formerly known as Shaw 4K Wireless TV Player). Our wireless Entertainment Box offers a sleek design and exciting features like 4K, WiFi... Read more
This article will help you set up and activate your TV Player so you can start enjoying voice-powered TV. The following instructions apply to the TV Player (XG1v3), TV Player (XG1v4), and the Portal (XiD). If you are connecting a different piece of h... Read more
Learn how to troubleshoot error XRE-03047 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on Ignite TV. Find additional troubleshooting tips for other Ignite TV error c... Read more
Learn how to troubleshoot "check connection" error XRE-03045 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on Ignite TV. Find additional troubleshooting tips for othe... Read more
Learn how to troubleshoot error XRE-09016 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error RDK-03005 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-06034 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on Ignite TV. Error message On-Screen message: "Your remote is not paired with... Read more
Learn how to troubleshoot error XRE-06034 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for These ... Read more
Learn how to troubleshoot error APPS-04154 on Ignite TV (formerly BlueCurve TV). This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on Ignite TV. Error message On-screen message: "Let's try that again. Sor... Read more
Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on Ignite TV. Error message On... Read more
Tuning errors display when your Ignite (formerly BlueCurve) TV experiences difficulties tuning to a channel. This article provides insight into some basic troubleshooting tips to fix these tuning errors. Check the Service Outages & Updates to learn a... Read more
Learn how to troubleshoot error XRE-09015 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-09017 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09017 on Ignite TV. Error message On-screen message "Let's try that again. Sorry, we... Read more
Learn how to troubleshoot error XRE-00088 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on Ignite TV. Error message On-screen message "Sorry, we’re having some troubl... Read more
Learn how to troubleshoot error XRE-06004 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on Ignite TV. Error message On-screen message "Something's not quite right. So... Read more
Learn how to troubleshoot error XRE-08006 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08006 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-08004 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08004 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-03063 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03063 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-06014 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06014 on Ignite TV. Check out these Ignite TV troubleshooting tips for other error c... Read more
Learn how to troubleshoot error XRE-07007 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07007 on Ignite TV. Error message On-screen message "Unfortunately, this program isn... Read more
Learn how to troubleshoot error XRE-07006 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07006 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-07004 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-07004 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
This article will help you set up and activate your Shaw TV Player (DCX3400). If you have a different Shaw TV player, click here. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered. Before you beg... Read more
Learn how to connect your Motorola HDPVR (DCX3400), and find answers to the most commonly asked questions about this hardware. Installation Frequently asked questions Installation 1. Connect your HDPVR: Write down the HDPVR's serial number. The seria... Read more