Shaw Support: TV Troubleshooting

About Streaming and Streaming Services

Learn more about our streaming services and how to stream your favourite shows, movies and sports packages with Rogers Together with Shaw. With Ignite Streaming you can access thousands of free shows and movies from Netflix, Tubi, Prime Video and mor... Read more

TV and streaming device guides

Need help with how to use your TV or streaming equipment? We have step-by-step interactive guides for your TV box, streaming box, voice remote, the Ignite TV app and more. You'll be able to select the right TV service and platform for instructions th... Read more

How to connect your TV and streaming equipment

Looking to connect your Ignite TV and Ignite Streaming products or an older Shaw TV box? Select the model you have on this page for help getting it connected. Connecting your TV and streaming equipment Looking to connect your TV or streaming box? Sel... Read more

How to use the TVB Anywhere app on Ignite TV and Ignite Streaming

TVB Anywhere North America is the ultimate destination for TVB fans, offering a world of premium Chinese and Asian entertainment. With a vast library of content, immerse yourself in authentic Hong Kong-style entertainment, anytime, anywhere. Note: A ... Read more

About in-home channels on the Ignite TV app

Watch more channels than ever on your devices when you use the Ignite TV app while connected to your home WiFi network. In-home channels, stacked on top of to-go channels, appear black in color, have a channel number and can be streamed when customer... Read more

How to use the BritBox app on Ignite TV and Ignite Streaming

BritBox is a video streaming service that gives you access to watch the largest collection of British mysteries, dramas, comedies, lifestyle and documentaries all in one place. Learn how to open and sign in to the BritBox app on Ignite TV (formerly k... Read more

How to use the Spotify app on Ignite TV and Ignite Streaming

Spotify is a digital music, podcast and video service that gives you access to stream millions of songs and other content from creators all over the world. Learn how to use the Spotify app right from your Ignite TV (formerly known as BlueCurve TV) or... Read more

Holiday Countdown on Ignite TV and Ignite Streaming

Join in the spirit of the season with Holiday Countdown–an app available on your Ignite Entertainment Box (formerly known as 4K Wireless TV Player) that makes it even easier to find family-friendly holiday movies and discover fun holiday-themed activ... Read more

Ignite TV plan changes FAQs

Frequently asked questions We’re refreshing our Ignite TV plans to make them simpler and easier to understand, bringing you more channels that you love. These changes don’t affect your current plan, but if you change to a new one, you’ll notice that ... Read more

How to program your Large Button Voice Remote

Get started with your Large Button Voice Remote by pairing it with your Ignite Entertainment Box, TV and audio system. Pair your Large Button Voice Remote with the Ignite Entertainment Box Once paired, you can use your remote to change channels, use ... Read more

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