• Oct 22 – Edmonton (Eaux Claires and Belle Rive) | All Services - Outage [Resolved]

    Resolved          Some customers in the Eaux Claires and Belle Rive areas of Edmonton may be experiencing an interruption to Internet, Television and Home Phone services...
    shaw-lance
    last modified by shaw-lance
  • Oct 22 – Richmond (Broadmoor & Seafair) | All Services - Outage [In Progress]

    Fix in Progress            Some customers between Broadmoor and Seafair in Richmond may be experiencing an interruption to Internet, Television and Home Phone services.&#...
    shaw-eva
    last modified by shaw-eva
  • Oct 22 – Winnipeg (South Glendale) | All Services - Outage [In Progress]

    Fix in Progress          Some customers south of the Glendale area in Winnipeg may be experiencing an interruption to Internet, Television and Home Phone services.  We ar...
    shaw-eva
    last modified by shaw-eva
  • 2018/19 | NHL Centre Ice - Channel Schedule

        Use Shaw’s Centre Ice TV schedule to find out which NHL games are on tonight. Every game is a home game with NHL Centre Ice. The NHL TV Schedule is updated weekly making it a snap to find the time ...
    shaw-jamesp
    last modified by shaw-jamesp
  • 2018/19 | NFL Sunday Ticket - Channel Schedule

      NOTICE: This schedule is provided for informational purposes only and is subject to change without prior given notice, please verify the latest information from within your Digital Cable box guide. All games sc...
    shaw-jamesp
    last modified by shaw-jamesp
  • Understanding your first bill

    It’s finally arrived: Your very first bill from Shaw. As a new customer, we want to ensure you understand how and why you’re getting billed. This article will help familiarize yourself with the various ele...
    shaw-fraser
    last modified by shaw-colin
  • Oct 21 – Edmonton (Brookside Area) | All Services - Outage [Resolved]

    Resolved Some customers in the Brookside area in Edmonton may be experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible ...
    shaw-courtney
    last modified by shaw-courtney
  • Oct 21 – Penhold | All Services - Outage [Resolved]

    Resolved        Some customers in Penhold may be experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as poss...
    shaw-courtney
    last modified by shaw-courtney
  • Oct 21 – Burnaby (Burnaby Heights) | All Services - Outage [Resolved]

    Resolved   Some customers in Burnaby Heights may be experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apo...
    shaw-courtney
    last modified by shaw-courtney
  • Passpoint no work after upgrade to iOS 11.0.3

    My phone was no problem with passpoint before upgrade to ios11.0.3...after upgrade can’t connect to passpoint...keep running the page out the title show passpoint password....but the page show need username...do...
    joancho
    last modified by joancho
  • I can't watch anything on Shaw On Demand as there is no option to play once I select something. I have an HD digital box, model DCX3200-M, and I've already tried rebooting it but nothing changes.

    I can't watch anything on Shaw On Demand as there is no option to play once I select something, just "cancel" and "add to wishlist". I have an HD digital box, model DCX3200-M, and I've already tried rebooting it but n...
    pka
    last modified by pka
  • Shaw's Routing - Through European Servers to US from Calgary ??

    So is it normal to have my routing through servers in EUROPE from Calgary when I am connecting to my broker which is located in the United States?   Here is my traceroute   Tracing route to cdc1.ibllc...
    vmonkey
    last modified by vmonkey
  • Problem cancelling one Series program

    I have a program setup as a Series Recording. In my scheduled programs I can see the individual programs that will be recorded. I select one of those programs and I decide that I don't want to watch it. I cancel the o...
    bob171
    created by bob171
  • Hitron Modem Wired Connection Issues

    Have had a Shaw Hitron modem/router for several months now and have had ongoing issues with the wired connections.  Every single wired device (Sony Bravia android smart TV, Xbox One, MacBook, Apple TV 4k) has had...
    generalknowledge
    last modified by generalknowledge
  • no ip

    the box just started rebooting it self, now i have no ip on one of the boxes. we have two. the one on the main floor always has the issue, had this happen before. i have done the reboot 4 times so frustrating. can som...
    lenmare
    last modified by lenmare
  • Disconnection Issues with XB6 Modem

    I am on Shaw 300 Internet, I switched over from Shaw 150.   Upon switching I had to get the new router/modem the Arris XB6.   I have had no issues with speeds whatsoever (like many others had had in the fo...
    mat.kleis
    last modified by mat.kleis
  • No internet/phone during power outage even with UPS/battery

    Power went out this morning for a big portion of North Vancouver.   My UPS kept power on for my cable modem, wifi and phone. Internet and IP phone kept working for about five minutes before it stopped working. &...
    jpmorrison
    last modified by jpmorrison
  • How could I login MyShaw? Brower is saying "Please wait, while we retrieve your account information..."

    I can sign in Shaw website, but can't login MyShaw. I always meet the continuous message, "Please wait, while we retrieve your account information..." Please tell me how to get access to MyShaw. 
    greenman81
    last modified by greenman81
  • Contract expiration

    How do I determine when my current contracts expire?
    lou725
    last modified by lou725
  • Picture halts on Crave TV

    When I am watching a show on Crave TV, the picture stops while the sound continues.  It doesn't start up again although the show continues to run.  Why would this be and what do I do about it?
    silkenfire
    last modified by silkenfire