Learn how to diagnose the possible causes of slow internet speeds at your home. Internet speeds can occur for a variety of reasons including resource heavy programs, malware, a poor Wi-Fi connection, hardware restrictions and more. To effectively troubleshoot this issue you will need to test various possible causes and then run a speed test from the Shaw website to determine the source of the problem.
Solutions to resolve slow Internet speeds:
- Solution 1: Confirm the Speeds of your Internet Plan
- Solution 2: Run a speed test
- Solution 3: Reset your System
- Solution 4: Check your connections
- Solution 5: Directly connect to your modem
- Solution 6: Safe Mode boot (Windows only)
Did You Know:
Slow Internet speeds, especially through a WiFi connection, can sometimes be resolved by resetting your Shaw Internet modem. To do this, locate the Internet modem in your home and unplug it from power for 30 seconds and then reconnect it. After a few minutes, your Internet connection will be restored and you can check and re-test your internet speeds at speedtest.shaw.ca to confirm the solution.
1. Ensure your device is capable of reaching the speeds of your internet plan.
For optimal results while using speedtest.shaw.ca, we recommend using Mozilla Firefox or Incognito Mode within Google Chrome.
1. Connect your device directly via Ethernet, or stand within 10 feet of your modem and connect to the 5G wireless band
Resetting the Shaw Modem is the best first step you can take for any connection issues you may be facing. Please follow these steps to reset your Shaw Modem:
If you have a Wireless Router (common brands for routers include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet Modem, follow the instructions in the following Related link to reset your modem and router.
If your modem is not receiving the proper signal due to signal degradation being present in your household, you may not be able to receive the appropriate Internet speeds. To resolve this, you will want to ensure that your cables are properly connected.
Once the modem is back online, please test the performance again by running a speed test at http://speedtest.shaw.ca.
To get the most accurate speed results you will need to connect one of your computers directly into your Internet modem. This will eliminate the possibility that the issue is related to either a third party router or the quality of your wireless connection (wireless connections typically have less bandwidth than traditional wired connections and are subject to far more interference).
Occasionally, you can experience slow speeds because a program that has been installed on your computer is consuming too many resources or because your computer it has been infected by malware (viruses). By starting your computer in "safe mode with networking" you will be able to accurately assess the impact that programs and malware may be having on your computer. For specific steps for this solution, please click here: Booting your computer in Safe Mode with Networking (Windows)
Once you have booted your computer into safe mode with networking, you can run another speed test at speedtest.shaw.ca. If the results are improved, then it is likely that your computer itself is causing the decreased speeds as a result of a faulty program or malware infection.
Did You Know?
You can find additional troubleshooting tips and tricks with our Internet troubleshooting frequently asked questions.
Learn more: Shaw Internet FAQs
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