How to perform a DPT Pin-hole Reset

Document created by shaw-jamess on Jun 5, 2012Last modified by shaw-jody on Sep 8, 2017
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This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to reset your Digital Phone Terminal, please watch the below video.
 

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You can reset the Digital Phone Terminal using the “REBOOT EMTA” or “Reset” pinhole button on the back of the device (see photos below). Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status). Check your phones for a functioning dial tone.

             

 

How to reset the Digital Phone Terminal

To reset your DPT, please follow these instructions:

 

  1. Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602)
  2. Locate the small hole labelled “REBOOT EMTA” or “Reset” on the back of the DPT (see photos below)
  3. Using a pin, depress the button located at the base of this hole for 20 seconds.
  4. You will see the lights on the modem begin to flash as the system resets.
  5. Wait 5-10 minutes for the DPT to come online (Power, DS, US, and Online lights will stop flashing and return to a solid state to indicate an online status)
  6. Check your phones for a functioning dial tone.

 
If your phones still do not have access to a working dial tone or the lights indicated above continue to flash, please refer to the How To Remove the Battery from your DPT guide which will walk you through the process of fully resetting your Digital Phone Terminal.

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Motorola SBV5120 visual guide

Use this visual guide to locate the pinhole reset button on a Motorola SBV 5120 Digital Phone Terminal.

 

Pin-hole Reset Button on Motorola SBV 5120 Digital Phone Terminal

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Motorola SBV5220 visual guide

Use this visual guide to locate the pinhole reset button on a Motorola SBV 5220 Digital Phone Terminal.

 

Pinhole reset for the Motorola SBV 5220 Digital Phone Terminal

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Arris TM502 visual guide

Use this visual guide to locate the pinhole reset button on a Arris TM 502 Digital Phone Terminal.

 

Pinhole reset button for Arris TM502 Digital Phone Terminal

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ArrisTM602 visual guide

Use this visual guide to locate the pinhole reset button on a Arris TM 602 Digital Phone Terminal.

Pinhole reset button for the Arris TM 602 Digital Phone Terminal

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Digital Terminal reset video

Watch this video to learn how to reset your Digital Phone Terminal.

 

Digital Phone Reset

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