In the following instances it may be necessary to directly connect your computer into the modem that Shaw provided for your Internet service.
- Your modem is online but you cannot connect via WiFi
- Your modem is online but you cannot obtain a working connection through your 3rd party router (Linksys, D-Link, Netgear, etc.), either by WiFi or through a wired Ethernet connection to that router.
- When performing a speed test, a direct connection to your modem ensures the most reliable results and will simplify the process of troubleshooting the cause of slow internet speeds (software, 3rd party equipment, etc.).
Setting up a Direct Connection
To directly connect your modem into your computer you will need access to your Shaw Internet modem and will need to use an Ethernet cable (was included with your Shaw Internet modem).
- On the back of your modem, locate the port labelled either Ethernet or 1 or LAN1 and connect the Ethernet cable into this port. For reference, here is a photo of an Ethernet cable although the colour of the cable can vary.
- Connect the other end of this cable into the Ethernet port on your computer to establish a connection. For reference, please see the illustration below for a highlighted (red) view of a typical Ethernet port.
- Disconnect the black power cable from the back of the modem.
- Reboot your computer.
- Reconnect the power cable into the back of the modem and allow a short period of time for the modem to come online.
- Be sure to disable any wireless connections on your computer to ensure your only connection is sourced from this newly established Ethernet connection.
- You may now test the connection to confirm proper operation.
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