Changing the Resolution Settings on your Digital Box

Document created by alyssap on Jun 5, 2012Last modified by shaw-james on Mar 6, 2017
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If you have purchased a Shaw HD Digital Box, HD PVR, or Gateway system you may find that you need to change the resolution of the system so that it matches your television's capabilities. This guide will explain to you the proper procedure for doing so in order to ensure that you get the best viewing experience from your Shaw equipment.

 

 

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Motorola Digital Box

Pace Digital Box

Arris Gateway

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Motorola Digital Box

 

  1. Power on your television set and ensure that your Digital Box is currently powered off

  2. Push the SETTINGS or MENU button on your Shaw remote; a new user interface window will appear with the title User Settings

Motorola Digital Box User Settings

The User Settings window

 

  1. Use the LEFT and RIGHT arrow buttons on your Shaw Remote to cycle through the different options for the setting that is currently selected (marked with a ">"). Use the UP and DOWN arrow buttons to navigate up and down the list of Settings

  2. Ensure that the following options are optimally set for your television

 

 

TV TypeAllows you to adjust picture depending on the shape of your television. If you have a widescreen TV, you will want to set your picture to 16:9. If not, you can use either 4:3 Letterbox or 4:3 Pan and Scan.

YPbPr Output

(DVI or HDMI/YPbPr Output)

Adjusts the resolution of the picture. 1080i and 720p settings are optimal for HD TVs, while 480p and 480i are best for standard definition televisions. You can also set the digital box to display in Native mode, which shows the content in the resolution in which it is naturally broadcast.
4:3 OverrideAllows you to change how standard definition content is displayed on your widescreen television. Stretch mode will cause the picture to expand so that it fills the full screen, whereas Off, 840p, 480i will display the content with black bars on either side so that the image appears in its natural resolution.

 

  1. Choose the settings which best accommodate the capabilities of your television
  2. Press the POWER button on your Shaw remote to exit User Settings

 

 

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Pace Digital Box

 

  1. Power on your television set and ensure that your Digital Box is currently powered off
  2. Push the MENU button on the front of the Digital Box. Once you have done this a new user interface window will appear (example. a)
  3. Choose TV Aspect Ratio using the arrow buttons on your Shaw remote, and press the OK button over your selection. Set your Digital Box for 16:9 (Widescreen TV) or 4:3 (Standard Definition TV). Press the LEFT arrow button on your Shaw remote to go back to the previous menu (example. b)

  4. Choose TV Display Capabilities to change the resolution in which the picture will be displayed. The available options are 1080i, 720p, 480p, and 480i. Choose the option which best suits your television's capabilities. Press the LEFT arrow button on your Shaw remote to go back to the previous menu (example. c)

  5. Choose Auto Pillarbox feature. From here you can select either Yes or No. Selecting Yes will cause your television to add black bars on either side of the picture when the broadcast is displaying in standard definition 4:3 ratio, but your TV is set for 16:9. Selecting No will cause the image to stretch to fit your television screen (example. d)

  6. Press the POWER button on your Shaw remote to exit the Pace User Settings

 

Pace Digital Box Settings Step 1

 

 

Pace Digital Box Settings Step 2

 

Pace Digital Box Settings Step 3

 

 

Pace Digital Box Settings Step 4

Example: aExample: bExample: cExample: d

  

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Arris (Gateway)

 

  1. Start by powering on your television, and then press the MENU button on your Shaw remote

  2. Hit the LEFT arrow on your Shaw remote until you find the Settings option

  3. Choose the setup option Aspect Ratio. From here you will be able to select either Standard (4:3) TV or Widescreen (16:9) TV

      • Choosing the Widescreen (16:9) TV option will allow you to determine how standard definition (SD) content is displayed on your TV by selecting either Maintain (displays SD content as is) or Stretch (stretches SD content to fill the TV screen)
  4. Navigate to TV Setup in the list. At this point you will be able to select the display settings which best work with the capabilities of your television set. Choose from one of the following: 1080p 30 Hz, 1080p 24 Hz, 1080i, 720 p, 480p, or 480i

 

 

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