Learn how to troubleshoot the issue where your TV is only accessing channels 2-13. If you are only able to access channels 2 through 13 on your television, it is possible that your TV is not currently set to properly tune the widest possible range of channels. Televisions that are using a direct analog connection (no Digital Box in use) need to be set to properly tune the correct range of channels for Shaw Cable television service.
This article will provide insight into:
After setting your TV to CABLE/CATV/STD, it may be necessary to complete a channel scan so that the TV can “learn” what channels are actually available.
Channel Scan should be an option in your televisions settings menu but this will vary by brand and model. If you are unable to find the option in your TV’s menu, please consult the manufacturer’s operation manual for your specific model of television.
For additional troubleshooting tips please see our TV troubleshooting FAQs.