Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system.
This document provides insight into:
Did You Know:
You can view bills, set up Auto payment, set up your eBill and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device.
We’ve upgraded our billing system to help serve our customers better. You may notice some changes to your bill, especially the first bill you receive after your account has been upgraded to the new system.
Here’s what you should know:
Your bill will look like this:
In the process of upgrading our billing system, we are also moving previous Auto Payment arrangements. In some cases, however the transfer of data may not have occurred. If your account was impacted, you will need to log into My Shaw and re-establish your Auto Payments. It takes up to 30 days to process any changes to your banking or credit card information. To ensure a smooth transition, we encourage customers to manually make a payment for the balance on the first invoice you receive after the billing system upgrade.
Whenever you add to or change your services, your next bill may include partial charges. This pro-rated amount covers the time between the date of the change to the end of the month. These charges will be listed in the “Changes since your previous invoice” section of your bill.