Understanding your billing changes

Document created by shaw-alex on Jan 4, 2017Last modified by shaw-colin on Oct 17, 2018
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Learn about notable changes to your Shaw bill which may appear after your account has been moved to our upgraded billing system.

 

This document provides insight into:

 

Did You Know:

 

You can view bills, set up Auto payment, set up your eBill and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device. 

                                        

 

Billing system upgrade

We’ve upgraded our billing system to help serve our customers better. You may notice some changes to your bill, especially the first bill you receive after your account has been upgraded to the new system.


Here’s what you should know:

  • You will now be invoiced for the current month of service. Just like before, payment is due after 30 days from the invoice date.
  • As the change may occur after the start of your billing cycle, you will notice partial charges for your services from the date of your change to the end of the month.
  • With the new billing system, you will need to reestablish Auto Payments. As any changes to your credit card or banking information can take up to 30 days to process, we encourage you to manually make a payment for that invoice.

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Breaking down your bill

Your bill will look like this:

 

Breakdown of your bill

A

Invoice date

Date this invoice was issued.

B

Due date

The latest date you can pay your balance without incurring any additional fees.

C

Summary of your account

All the charges and payments on your account for your services.

D

Transfer of balance

The amount remaining from the previous billing system, including any payments and charges from before the date of the system change.

E

Changes since your previous invoice

Partial charges for services active on your account between the billing upgrade date to the end of the month

F

Current charges

Charges incurred for your current month of service.

Page 2 of your bill:

Details of current charges and changes since your previous invoice

An item-by-item breakdown of all services and purchases made on your account, including any current promotions.

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Auto payment reset

In the process of upgrading our billing system, all previous Auto Payment arrangements have been reset. You will need to log into My Shaw and reestablish your Auto Payments. It takes up to 30 days to process any changes to your banking or credit card information. To ensure a smooth transition, we encourage customers to manually make a payment for the balance on the first invoice you receive after the billing system upgrade.

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Partial charges

Whenever you add to or change your services, your next bill may include partial charges. This pro-rated amount covers the time between the date of the change to the end of the month. These charges will be listed in the “Changes since your previous invoice” section of your bill.

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