Welcome to the Shaw Support Community. Join now to follow, share and participate in the conversation with Shaw experts and users like you.

Currently Being Moderated

One Moment Please Error (Ref Code: s0a00)

Back to Troubleshooting

Back to TV Articles

 

Understanding the Issue

The One Moment Please (Ref code: s0a00) message will appear on your TV when the Digital Box has stopped receiving the proper signal required in order to display that channel. This can either occur on all channels, or just individual ones. This message can also appear when a Digital Box has not yet been activated on your account or when it has been unplugged from power for an extended period of time.



Resolving the Issue

Solution 1: Reset the Digital Box

Solution 2: Re-seat the Coaxial Cable Connection

Solution 3: Bypass Coaxial Cable Splitter

Solution 4: Additional Testing



Solution 1: Reset the Digital Box

  1. Unplug the power cable from the back of the Digital Box
  2. Wait 30 seconds
  3. Reconnect the power cable
  4. After a few moments you can power the Digital Box back on and test it



Video not displaying properly? Click here


Please Note: Your Interactive Guide will display “To Be Announced” for about an hour after this type of reset, but your picture should return immediately



Back to top


Solution 2: Re-seat the Coaxial Cable Connection

  1. Locate the coaxial cable on the back of the Digital Box. This is typically a white cable with a screw end. If this cable is loosely connected, disconnected or damaged it will cause the “One Moment Please” issue to occur
  2. Unscrew and then re-connect the coaxial cable from the back of the Digital Box as well as the outlet on the wall to ensure that it is tightly connected and seated properly

 

 

Back to top


Solution 3: Bypass Coaxial Cable Splitter

  1. Locate any cable splitters or extensions that are on the coaxial cable by following the cable from the back of the Digital Box to the outlet on the wall
  2. Remove any present cable splitters so that the cable line goes directly from the outlet on the wall to the back of the Digital Box
  3. Test the service again with the splitter disconnected. If your issue is resolved, you may need to replace your cable splitter

 

 

Back to top


Solution 4: Additional Testing

  1. Test additional TVs with attached Digital Boxes in the house to see if the same issue is occurring. If not, it’s possible that just this outlet is affected
  2. Replace the coaxial cable with a new one in case it has become damaged
  3. Test the Digital Box on a different outlet in the house. If this successfully restores picture then the issue lies at the outlet that the Digital Box was originally connected to, not with the equipment. At this point, you will want to contact one of our technical support representatives for further investigation

 

 

Back to top



Please Note: If this is a newly purchased Digital Box, or it was recently owned by a different Shaw customer it is possible that you will need to activate the unit. To activate your Digital Box please visit Shaw Digital Box Activations.



 

Ask a Question in our TV Forum

 


 


Back to TV Articles

Delete Document

Are you sure you want to delete this document?