How to Enable, Update, and Reset your Network Adapters

Document created by shaw-fraser on Jun 5, 2012Last modified by shaw-alex on Oct 4, 2016
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Occasionally, you may discover that you are unable to connect to the Internet because the network adapters installed on your computer are not properly functioning. This can be resolved by either enabling, updating or resetting your network adapters.

 

On This Page 

Windows 10 Instructions

Windows 8 Instructions

Windows 7 Instructions

Windows Vista Instructions

Windows XP Instructions

Mac OS Instructions

 


 

Windows 10 Instructions

  1. Right click the Start menu button at the bottom left corner of your desktop
  2. Select Device Manager

Windows 10 device manager

  1. The Device Manager window will appear, and will show you a full list of the components that are installed on your computer, including the keyboard and mouse. Select Network AdaptersWindows 10 Network Adapters
  2. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
  3. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable and Update
  4. First, select the Update option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can again right click on the driver and then select Disable, wait a few moments and then choose Enable, which will reset the driver
  5. Once completed you can reconnect to your network and test the connection again

 


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Windows 8 Instructions

 

  1. Navigate to your Desktop by selecting the Desktop app from your start screen, or by pressing the WINDOWS key Windows8 Device Key
  2. RIGHT click on the bottom left corner of your desktop screen to bring up your advanced start menu
  3. Select Device Manager

Windows 8 Device Manager

 

  1. The Device Manager window will appear, and will show you a full list of the different components that are installed on your computer, including the Keyboard, Mouse. Select Network Adapters
  2. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
  3. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable and Update

Windows 8 Update Device Software

 

  1. First, select the Update option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can again right click on the driver and then select Disable, wait a few moments and then choose Enable, which will reset the driver
  2. Once completed you can reconnect to your network and test the connection again

 


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Windows 7 Instructions

 

  1. Start by clicking on your Start Orb Windows Start Orb and then find the Search Programs and Files option at the bottom of the window that appears
  2. Enter Device Manager into this search field and then press the enter key
  3. The Device Manager window will appear, and will show you a full list of the different components that are installed on your computer, including the Keyboard, Mouse. Select Network Adapters
  4. Find Network Adapters on the list and then click the arrow icon located to the left, which will expand the category to show you all of the network adapters that are currently installed on your computer. You may see more than one device listed
  5. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
  6. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable and Update
  7. First, select the Update option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can again right click on the driver and then select Disable, wait a few moments and then choose Enable, which will reset the driver
  8. Once completed you can reconnect to your network and test the connection again


Click Image for a Larger View

 

Step 1 - 2Step 3 - 5
Step 6 - 8

Windows 7 Devices step 1

Windows 7 Devices step 2

Windows 7 Devices step 3

 

 

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Windows Vista Instructions

 

  1. Start by clicking on your Start Orb Windows Start Orb and then find the Start Search option at the bottom of the windows that appears
  2. Enter Device Manager into this search field and then press the enter key
  3. The Device Manager window will appear, and will show you a full list of the different components that are installed on your computer, including the Keyboard, Mouse. Select Network Adapters
  4. Find Network Adapters on the list and then click the arrow icon to the left of it, which will expand the category to show you all of the network adapters that are currently installed on your computer. You may see more than one device listed
  5. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
  6. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable and Update
  7. First, select the Update option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can again right click on the driver and then select Disable, wait a few moments and then choose Enable, which will reset the driver
  8. Once completed you can reconnect to your wireless network and test the connection again

 

Click Image for a Larger View

 

Step 1 - 2Step 3 - 5
Step 6 - 8

Windows Vista Devices step 1

Windows Vista Devices step 2

Windows Vista Devices step 3

 

 

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Windows XP Instructions

 

  1. Click on the Start Menu
  2. Select Control Panel
  3. Select the System tool
  4. Choose the Hardware tab
  5. Click open the Device Manager
  6. Find Network Adapters on the list and then click the arrow icon to the left of it, which will expand the category to show you all of the network adapters that are currently installed on your computer. You may see more than one device listed
  7. In this list you will have a LAN Network Adapter, which allows your computer to connect to the Internet while plugged into the modem with an Ethernet Cable, and you may also have a Wireless Network Adapter. Determine if your Internet related issue is occurring while you are directly connected into the modem, or only through wireless then find the appropriate Network Adapter in the list
  8. Right click on this driver and you will be presented with a list of options including Properties, Enable or Disable, and Update
  9. First select the Update option from this list and allow the update manager to run and install any new versions of the driver. If no updates can be found, or this has not resolved the issue, you can again right click on the driver and then select Disable, wait a few moments and then choose Enable, which will reset the driver
  10. Once completed you can reconnect to your wireless network and test the connection again

 

Click Image for a Larger View

 

Step 1 - 2Step 3
Step 4 - 5
Step 6 - 10

Windows xp Devices step 1

Windows xp Devices step 2

Windows xp Devices step 3

Windows xp Devices step 4

 

 

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Mac OS Instructions

 

  1. Navigating to the WiFi Airport icon at the top of your desktop
  2. Click on this icon and a drop down list should appear with options such as Turn Airport Off, Join Other Network, or Open Network Preferences
  3. From this list you can click Turn Airport Off, then wait a full minute
  4. Repeat this process to Turn Airport On
  5. Once completed you can reconnect to your wireless network and test the connection again

 

Click Image for a Larger View

 

Step 1
Step 2 - 3
Step 4

Mac OSX Devices step 1

Mac OSX Devices step 2

Mac OSX Devices step 3

 

 

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Additional Information

 

LAN Adapters: Listed with a description of the connection including the model of the adapter, as well as the speed.

Example of a Lan Network Adapter would be: Intel® 82579 LM Gigabit Network Connection

 

Wireless Network Adapters: Will often contain the terms WiFi, Wireless, WLAN or 802.11a, 802.11b, 802.11g, 802.11n.

Example of a Wireless Network Adapter would be: Intel® Wireless WiFi Link 4965AGN

 

 

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Related Articles

 

How to Perform a Ping Test (Mac OS)

How to Run a Ping Test (Windows)

 


 

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