Troubleshooting: Network Name (SSID) does not appear in list of networks

Document created by shaw-fraser on Jun 5, 2012Last modified by shaw-jody on Aug 8, 2017
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Use these tips to troubleshoot when your network name (SSID) does not appear in your list of available networks. The name of your wireless network is called the SSID, which is used to identify your network from other wireless networks that are in range of your device.


This article will provide insight on:

Did You Know


If your computer or device cannot detect any wireless networks check to confirm that your computer has its wireless capabilities turned on. If your computer is a laptop, you may have a switch on the front or side which can enable or disable this feature.

How to reset the modem

Follow these steps to reset your Internet modem to troubleshoot why the name of your wireless network is not showing up in the list of available networks.

  1. Unplug the Power Cable your modem
  2. Wait 30 seconds
  3. Plug the power back in
  4. Wait a few minutes for the Modem to come back online


You can now browse to your available list of networks to find your WiFi network name. You may need to refresh the list (Press F5 on your laptop or desktop computer to refresh.)

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How to restore the modem

This process will restore your Shaw Wireless Modem to its default settings. This means that if you have manually customized the password or network name (SSID) this information will be lost. To find the default network name and password please find the white sticker on the top or side of the Wi-Fi Modem and refer to the “SSID” for the network name, and “Passphrase” or “Pre-Shared Key” for the network password.

  1. Locate the small pin-hole reset button located on the back of the Shaw Wireless Modem.
  2. Push and hold this button down for 30 seconds with a pen or paperclip, then release
  3. Wait a few minutes for the Modem to come back online
  4. Restart your computer and then test to see if you are able to detect your wireless network

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How to change the wireless channel

Your wireless device may not be able to detect your wireless network due to interference with other devices in the home. Changing the wireless channel can assist with circumventing the issue.


To change the wireless channel on your modem, please see.

How to Change the Broadcasting Channel on Your Shaw Wireless Modem

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How to view or change the network name

You can log into your Wireless Modem settings to verify the current name of your network and change it if necessary. This will help you confirm the name of your network, to ensure you are connecting to the right one.


To view/change the name of your WiFI network, please refer to:

How to Change the Wireless Network Name (SSID)

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How to verify the wireless mode capacity
Every wireless device (for example:laptop, mobile phone, wireless network adapter on a desktop computer, etc.) conforms to a specific standard called a wireless mode. Each wireless mode broadcasts or receives a wireless signal at a certain frequency range and supports a specified maximum bandwidth (download and upload speeds). If your device's wireless mode is not compatible with the current wireless mode of your Shaw Wireless Modem, your device may not be able to detect or connect successfully to your wireless network. Please refer to the manufacturer's documentation of your device to check which wireless mode your device operates in.


To view or change the wireless mode, please refer to:
How to Change the Wireless Mode (b/g/n)

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