Network Name (SSID) Does Not Appear in List of Networks

Document created by shaw-fraser on Jun 5, 2012Last modified by shaw-bryce on Jun 16, 2016
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Understanding the Issue

The name of your wireless network is called the SSID, which is used to identify your network from other wireless networks that are in range of your device.

 

 

Quick Solve

If your computer or device cannot detect any wireless networks check to confirm that your computer has its wireless capabilities turned on. If your computer is a laptop, you may have a switch on the front or side which can enable or disable this feature.

 

 

Resolving the Issue

Solution 1: Reset the Modem

Solution 2: Restore the Modem

Solution 3: Change the Wireless Channel

Solution 4: View or Change the Network Name

Solution 5: Verify Wireless Mode Capability

 


 

Solution 1: Reset the Modem

 

  1. Unplug the Power Cable your modem
  2. Wait 30 seconds
  3. Plug the power back in
  4. Wait a few minutes for the Modem to come back online

 

 

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Solution 2: Restore the Modem with a Pin-Hole Reset (Wireless Modems Only)

 

This process will restore your Shaw Wireless Modem to its default settings. This means that if you have manually customized the password or network name (SSID) this information will be lost. To find the default network name and password please find the white sticker on the top or side of the Wi-Fi Modem and refer to the “SSID” for the network name, and “Passphrase” or “Pre-Shared Key” for the network password.

 

  1. Locate the small pin-hole reset button located on the back of the Shaw Wireless Modem.
  2. Push and hold this button down for 30 seconds with a pen or paperclip, then release
  3. Wait a few minutes for the Modem to come back online
  4. Restart your computer and then test to see if you are able to detect your wireless network

 

 

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Solution 3: Change the Wireless Channel

 

Your wireless device may not be able to detect your wireless network due to interference with other devices in the home. Changing the wireless channel can assist with circumventing the issue.

 

How to Change the Broadcasting Channel on Your Shaw Wireless Modem

 

 

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Solution 4: View or Change the Network Name

 

You can log into your Wireless Modem settings to verify the current name of your network and change it if necessary. This will help you confirm the name of your network, to ensure you are connecting to the right one.

 

How to Change the Wireless Network Name (SSID)

 

 

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Solution 5: Verify the wireless mode compatibility

 

Every wireless device (for example:laptop, mobile phone, wireless network adapter on a desktop computer, etc.) conforms to a specific standard called a wireless mode. Each wireless mode broadcasts or receives a wireless signal at a certain frequency range and supports a specified maximum bandwidth (download and upload speeds). If your device's wireless mode is not compatible with the current wireless mode of your Shaw Wireless Modem, your device may not be able to detect or connect successfully to your wireless network. Please refer to the manufacturer's documentation of your device to check which wireless mode your device operates in.

 

 

To view or change the wireless mode, please refer to:

How to Change the Wireless Mode (b/g/n)

 

 

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Related Articles

 

Wireless Connectivity Troubleshooting

How to Change the Wireless Channel on Your Shaw Wireless Modem

WiFi Interference

 


 

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