Understanding the Issue
WiFi problems, such as limited WiFi Internet access, can be a result of poor connections, equipment issues or interference from other devices. Frequent WiFi disconnections and slow speeds can occur when your WiFi network is experiencing interference from other nearby devices, including cordless phones, microwave ovens, garage door openers, and other wireless electronics. Connection problems can also occur when your WiFi Modem is not securely connected or is in a position where it cannot effectively transmit wireless data. If you find that your Shaw WiFi is not working correctly, try the solutions below to resolve your Internet connection issues.
- Solution 1: Reset the WiFi Modem
- Solution 2: Check for Interference
- Solution 3: Confirm Bandwidth Usage
- Solution 4: Restore the WiFi Modem
- Solution 5: Change the WiFi Channel
- Solution 6: Position of your WiFi Modem
- Solution 7: Update/Reset your WiFi Adapter
Did You Know?
Many WiFi connectivity issues and Internet connection problems can be resolved by simply unplugging the power cord for the device from the electrical outlet or power bar, waiting a few seconds and then plugging the power cord back in followed by restarting the device. Considering power cycling your device prior to proceeding with the following solutions.
Confirm the Shaw modem is in the best location and check for physical interference.
Learn More: WiFi Interference
|Related: WiFi Interference|
Confirm how many devices are connected to your home WiFi.
Another way to improve your WiFi access is to place your WiFi Modem in an open, central area of your home, ensuring that you are evenly distributing your WiFi signal throughout the footprint of your home. If you are experiencing issues where certain rooms or floors of your home are not able to connect to your network, try moving your modem into a more centralized location.
Related: WiFi Interference
Your ability to connect to your WiFi network is dependent on your computer having an installed WiFi adapter. Some WiFi adapters are internally installed in your computer, while others are an external device that connects into one of your computer’s available USB ports. If you are having difficulty with your WiFi connection then this device may need to be manually updated or reset.
For instructions on how to reset and update your WiFi adapter please see: How to Enable, Update and Reset your Network Adapters
Did You Know?
You can find additional troubleshooting tips and tricks with our Internet troubleshooting frequently asked questions.
Learn more: Shaw Internet Troubleshooting FAQs