WiFi Connectivity Troubleshooting

Version 38

    Understanding the Issue

    Frequent WiFi disconnections and slow speeds can occur when your WiFi network is experiencing interference from other devices within your household. This includes such things as cordless phones, microwave ovens, garage door openers, and other wireless electronics. It can also occur when your WiFi Modem is not securely connected, or is in a position where it cannot transmit the wireless data effectively.

     

    Quick Solve

    Many WiFi connectivity issues can be resolved by ensuring that your WiFi modem or router is positioned in a centrally located spot in your house. WiFi has a limited range, and in some larger homes the signal may not be able to reach all areas if the modem is not positioned appropriately. Check out the following document for more information: WiFi Interference

     

    Resolving the Issue

    Solution 1: Reset the WiFi Modem

    Solution 2: Restore the WiFi Modem

    Solution 3: Change the WiFi Channel

    Solution 4: Position of Your WiFi Modem

    Solution 5: Update/ Reset Your WiFi Adapter

     


     

    Solution 1: Reset the WiFi Modem

     

    Resetting the Modem is the best first step you can take for any connection issue you may be facing. To perform a reset to your Shaw Modem, simply:

     

    1. Unplug the power cable from the back of the WiFi Modem
    2. Wait 30 seconds
    3. Reconnect the power cable into the back of the Internet modem
    4. Connect to your WiFi network and test to see if the connectivity issues are still present

     

     

     

     

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    Solution 2: Restore the WiFi Modem

     

    This process will restore your WiFi Modem to default settings. This means that if you manually customized the password or network name, this information will be lost. To find the default network name and password please find the white sticker on the top or side of the WiFi Modem and refer to the SSID and Passphrase or Pre-Shared Key.

     

    1. Locate the small pin-hole reset button located on the back of the Shaw WiFi Modem
    2. Push and hold this button down for 15 seconds with a paper clip or pen.This will cause the modem lights to begin to flash, and after a few moments the modem will come back online
    3. Reconnect to your WiFi network and test to see if the connectivity issues are still present

     

     

    Cisco WiFi Modem

     

     

    SMC WiFi Modem

     

     

     

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    Solution 3: Change the WiFi Channel

     

    Changing the WiFi channel is an effective way of reducing the impact that in-home interference can have on your WiFi network. Interference can be caused by a large variety of devices, including garage door openers, microwave ovens, and cordless phones.

     

    For instructions on how to change your WiFi channels, please refer to:

    How to Change the Broadcasting Channel on Your Shaw WiFi Modem

     

     

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    Solution 4: Position of Your WiFi Modem

     

    Making certain that your WiFi Modem is in an open, central area of the house will help to ensure that you are evenly distributing your WiFi signal throughout the household. If you are experiencing issues where certain rooms or floors of your house are not able to connect to the network, try moving your modem into a more central location.

     

    You can find more information on how to position your WiFi modem, and how WiFi interference may be affecting you in the following article: WiFi Interference

     

     

     

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    Solution 5: Update/ Reset Your WiFi Adapter (Advanced)

     

    Your ability to connect to your WiFi network is dependent on your computer having a WiFi adapter installed. WiFi adapters can be internally installed in your computer while others are an external device that connects into one of your computer’s available USB ports. If you are having difficulty with your WiFi connection then this device may need to be manually updated or reset.

     

    For instructions on how to reset and update your WiFi adapter, please refer to:

    How to Enable, Update and Reset your Network Adapters

     

     

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    Related Articles

     

    Network Name (SSID) Does Not Appear in List of Networks

    Directly Connecting Your Computer and Modem

    WiFi Interference

     


     

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