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Wireless Connectivity Troubleshooting

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Understanding the Issue

Frequent wireless disconnections and slow speeds can occur when your wireless network is experiencing interference from other devices within your household. This includes such things as cordless phones, microwave ovens, garage door openers, and other wireless electronics. It can also occur when your Wireless Modem is not securely connected, or is in a position where it cannot transmit the wireless data effectively.

 

Resolving the Issue

Solution 1: Reset the Wireless Modem

Solution 2: Restore the Wireless Modem

Solution 3: Change the Wireless Channel

Solution 4: Position of Your Wireless Modem

Solution 5: Update/ Reset Your Wireless Adapter



Solution 1: Reset the Wireless Modem

Resetting the Modem is the best first step you can take for any connection issue you may be facing. To perform a reset to your Shaw Modem, simply:


  1. Unplug the power cable from the back of the Wireless Modem
  2. Wait 30 seconds
  3. Reconnect the power cable into the back of the Internet modem
  4. Connect to your wireless network and test to see if the connectivity issues are still present



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Solution 2: Restore the Wireless Modem

This process will restore your Wireless Modem to default settings. This means that if you manually customized the password or network name, this information will be lost. To find the default network name and password please find the white sticker on the top or side of the Wireless Modem and refer to the SSID and Passphrase or Pre-Shared Key.


  1. Locate the small pin-hole reset button located on the back of the Shaw Wireless Modem
  2. Push and hold this button down for 15 seconds with a paper clip or pen.This will cause the modem lights to begin to flash, and after a few moments the modem will come back online
  3. Reconnect to your wireless network and test to see if the connectivity issues are still present



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Solution 3: Change the Wireless Channel

Changing the wireless channel is an effective way of reducing the impact that in-home interference can have on your wireless network. Interference can be caused by a large variety of devices, including garage door openers, microwave ovens, and cordless phones.


For instructions on how to change your wireless channels, please refer to:

How to Change the Broadcasting Channel on Your Shaw Wireless Modem



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Solution 4: Position of Your Wireless Modem

Making certain that your Wireless Modem is in an open, central area of the house will help to ensure that you are evenly distributing your wireless signal throughout the household. If you are experiencing issues where certain rooms or floors of your house are not able to connect to the network, try moving your modem into a more central location.



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Solution 5: Update/ Reset Your Wireless Adapter (Advanced)

Your ability to connect to your wireless network is dependent on your computer having a wireless adapter installed. wireless adapters can be internally installed in your computer while others are an external device that connects into one of your computer’s available USB ports. If you are having difficulty with your wireless connection then this device may need to be manually updated or reset.


For instructions on how to reset and update your wireless adapter, please refer to:

How to Enable, Update and Reset your Network Adapters



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