Digital Network Upgrade for Off-Net Cable Systems

Document created by shaw-jamess on Feb 2, 2017Last modified by shaw-jamess on Feb 6, 2017
Version 7Show Document
  • View in full screen mode

Shaw's Digital Network Upgrade (DNU) will expand network capability by transitioning traditional analog channels to a modern digital platform. To make use of this next-generation digital platform, customers will require a digital cable box for each television set in their home and, specific to their level of service and current hardware, some customers may also require a new modem for their internet service. 


How To Get Your Service Upgraded (Contact Us)

Customers located in the following areas are encouraged to call 1-866-481-0643 to arrange for a complimentary hardware upgrade. Once the update is completed in your area you will require a digital cable box to continue accessing your current channel lineup. 


Affected Areas
Alert Bay, BCFort Frances, ONNipigon, ON (Lake Helen, ON / Red Rock, ON)Powell River, BCTerrace Bay, ON (Schreiber, ON)
Atikokan, ONLillooet, BCPender Island, BC (Galiano Island, BC / Mayne Island, BC)Red Lake, ON (Balmertown, ON / Cochenour, ON / McKenzie Island, ON)Thompson, MB
Assiniboia, SKManitouwadge, ONPinantan/Paul Lake, BCSioux Lookout, ONSointula, BCWawa, ON (Michipotchen Mission, ON)
Ear Falls, ONMarathon, ONPort Hardy, BCSointula, BCWestlock, AB
Flin Flon, MBMerritt, BC (Lower Nicola, BC)Port McNeil, BCStettler, ABWhite River, ON


When To Connect Your New Digital Cable Box

As each of the below areas is updated for the Digital Network Upgrade, there is a specific point in time where the systems will be ready for the new digital boxes. If a customer connects their new digital cable box before the date and time outlined below, the hardware will not function. Please see the below schedule for more details. Each area has a specific date and time (2 pm on the indicated date) after which their new hardware can be connected. Customers in areas not listed below can connect their new digital boxes at their convenience.


The following areas can connect their new digital cable boxes after 2 pm on the dates listed below:


OntarioBritish Columbia
Atikokan - February 28Galiano Island - February 15Stettler - February 22Assiniboia - April 11Flin Flon - April 13
Balmertown - February 23Lillooet - April 5Westlock - February 8Thompson - Feb 9th
Cochenour - February 23Lower Nicola - March 8
Ear Falls - April 6Mayne Island - February 15
Fort Frances - February 14Merritt - March 8
Lake Helen - February 21Pender Island - February 15
Manitouwadge - March 16
Marathon - March 7
McKenzie Island - February 23
Michipotchen Mission - March 30
Nipigon - February 21
Red Lake - February 23
Red Rock - February 21
Schreiber - March 21
Sioux Lookout - April 12
Terrace Bay - March 21
Wawa - March 30
White River - April 4


All dates are subject to change. Dates shown in red have been changed following an updated schedule.