Understanding Shaw Pick and Pay

Document created by shaw-jody on Jan 23, 2017Last modified by shaw-jody on Mar 8, 2017
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Enjoy more choice and flexibility in your channel selection

Pick and Pay Shaw customers have more choice and flexibility when it comes to the selection and packaging of their TV services.  

 

 

 

What is Pick and Pay?

With Pick and Pay, you have the choice of subscribing to additional channels on a Pick and Pay basis above and beyond your chosen TV package.

 

Why the new offering?

 

  • In our continued commitment to provide our customers with the highest level of package customization, we’ve further improved our Television packaging to offer additional customer choice in support of updated CRTC regulations.
  • Shaw is excited to launch our brand new à la carte TV options, offering customized channel selection that compliments our existing TV packages to offer more choice than ever before. 
  • Shaw is expanding the number of channels that you can add to your package. Over 180 channels are available individually for customers that have at minimum the Limited TV package.

Related: Let's Talk TV

Did You Know

 

In order to access to individual channels via Pick and Pay you must have (at a minimum) Limited TV which includes select local channels and mandatory channels as prescribed by the CRTC.

 

Learn More: Limited TV Channels

                 

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How to order Pick and Pay channels

In order to add Pick and Pay channels you must have a TV Plan with Shaw.

 

Shaw Customers with an Existing TV Plan

 

  1. Visit the Shaw.ca Pick and Pay Channel page.
  2. For Individual Channels click Order Now.
  3. For Premium Movies & TV, Premium HD, Multicultural, Premium Sports or Adult channels scroll down to the category of interest and click Shop channels.
  4. You will be taken to the Shaw Plan Builder page. From here select Add Channels.

    Shaw Plan Builder

  5. Select the Channel Category that you are looking for. For example, Family.
  6. Click Individual Channels. 
     Family Channels Pick and Pay
  7. Select the channel that you would like to add to your services. (You also have the option of selecting a Channel Pack.) Click Add.
  8. The Channel will be added to your cart. From here you can select another channel or if you are finished with your selection click Proceed to Checkout.
  9. Complete the order form with name, confirmation of address, phone and email and other additional information and click Submit my order.

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Pick 10

Shaw also offers the ability to customize your channel programs with theme-packs as well as the option to create your own Custom 10 Pack where you can pick any 10 channels to create your own custom theme pack. In order to pick your ten channels, follow these steps:

 

  1. Visit the Channel Theme Pack page on Shaw.ca.
  2. Scroll down to Custom 10 Pack

    Shaw Channels - Custom 10 Pack
  3. Click Order now.
  4. You will be taken to the Plan Builder.
  5. Select the ten channels that you wish to purchase.
  6. Click Add.
     Shaw Channels - Pick 10 Channels
  7. If you are finished with your selections click Proceed to Checkout.
  8. Complete the order form with name, confirmation of address, phone and email and other additional information and click Submit my order.

Related: Shaw TV Channels

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How to select channels via My Account

You can also add channels through My Account.

 

From TV Option

  1. Login to https://myaccount.shaw.ca/Home. If you do not have a Shaw My Account set up you can create one by going here.
  2. Once you have signed in to My Account, click TV on the navigation bar.
  3. Click Shop TV programming.

    Current Monthly Services
  4. You will be taken to Shaw's Channels page. From here you can select Pick and Pay from the options available. (You can also select Theme Packs as well).
  5. Click Order now from Individual Channels.Shaw Pick and Pay - Order Now
  6. You will be taken to the Shaw Plan Builder page. From here select Add Channels.
  7. Select the Channel Category that you are looking for. For example, Family.
  8. Click Individual Channels.
  9. Select the channel that you would like to add to your services. (You also have the option of selecting a Channel Pack.) Click Add.
  10. The channel will be added to your cart. From here you can select another channel or if you are finished with your selection click Proceed to Checkout.
  11. Complete the order form with name, confirmation of address, phone and email and other additional information and click Submit my order.

 

From Add Service Option

  1. Once you have signed in to My Account, click Add Service from the options on the left.

    My Account - Add Service
  2. Click Manage TV
  3. Click Shop TV programming.
  4. You will be taken to Shaw's Channels page. From here you can select Pick and Pay from the options available. (You can also select Theme Packs as well).
  5. Click Order now from Individual Channels.
  6. You will be taken to the Shaw Plan Builder page. From here select Add Channels.
  7. Select the Channel Category that you are looking for. For example, Family.
  8. Click Individual Channels.
  9. Select the channel that you would like to add to your services. (You also have the option of selecting a Channel Pack.) Click Add.
  10. The channel will be added to your cart. From here you can select another channel or if you are finished with your selection click Proceed to Checkout.
  11. Complete the order form with name, confirmation of address, phone and email and other additional information and click Submit my order.

Related: Shaw My Account Settings

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Pick and Pay FAQs

Here are some Frequently Asked Questions around Shaw Pick and Pay.

 

When does Pick and Pay begin?

Pick and Pay is available as of November 2016 for Shaw Cable and Shaw Direct customers.

 

Do I need to change my existing package in order to add pick-and-pay channels?

No all pre-existing packaging have been maintained and there is no need for current customers to make any changes to their current subscription.  

 

Do I need a Shaw TV plan to order individual channels?

Yes, at this time customers must have Limited TV, Personal TV, Popular TV or Premier TV to take advantage of Let's Talk TV, Pick and Pay and Pick 10 packages.

 

What channels are available with Pick and Pay?

Over 180 channels are available as part of our Pick and Pay offerings. Visit Shaw.ca for a list of channels available as part of the Pick and Pay offerings.

 

Are all channels available with Pick and Play?

No. Some channels are part of what is called a Multiplexed Channel which are only offered in groups. Premium and Multiplex channels not included as part of Pick and Pay include:

  • The Movie Network and HBO
  • Super Channel
  • Multicultural
  • NFL Sunday Ticket
  • Redzone
  • NHL Centre Ice

 

Can I subscribe to just HBO?
No, unfortunately, HBO is part of a Multiplexed Channel, which are groups of channels that are offered as a single package by the owners (such as Movie Central, Super Channel, etc.).

 

How much do individual channels cost?

Most speciality channels are available for either $3 or $5 per month.

 

Is Pick and Pay cheaper than my existing TV package?

It depends on your current package and TV plan that you are on. Some plans are grandfathered based on old service offerings that may no longer be available. Depending on your viewing needs a Shaw TV plan may still be the best option for your needs.

 

If I order a channel that is offered in High Definition, does it include the Standard Definition (SD) version as well? 

Yes (if there is an SD version available).

 

Why are some Pick and Pay channels more expensive than others?

  • Channel costs are determined by the negotiated rate with the provider, which is different on a channel-by-channel basis.
  • Shaw is committed to offering our customers the most choice possible while staying within the regulatory framework and parameters set by content owners.


Why are some channels more expensive individually than when offered in a bundle?

  • In general, broadcasters usually prefer for their channels to be bundled with other channels because it makes them available in more homes and therefore allows them to sell advertising time at a higher rate.
  • As such, the rates that are negotiated between the broadcaster and distributor generally incentivize bundled availability.
  • Shaw is committed to offering our customers the most choice possible while staying within the regulatory framework and parameters set by content owners. The decision to offer a channel at a higher rate individually than in a bundle is not taken lightly and every attempt has been made to avoid this scenario wherever possible.

Related: Shaw TV Plans

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