How to Change the Wireless Channel on Your Shaw Wireless Modem

Document created by shaw-fraser on Jun 5, 2012Last modified by shaw-alex on Oct 4, 2016
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In some cases, poor WiFi performance can be the result of interference on the WiFi channel used by the wireless router in your Shaw modem. While the wireless channel is automatically set by your modem, you can define a specific channel in the advanced settings for your modem. For a brief tutorial on why you might want to change your modems channel, please watch the below video.

 

Before changing your wireless channel, you should also ensure that the placement of your WiFi modem is in a central position in your home. WiFi modems have a limited range which can be effected by WiFi interference so keeping the device in a central unobstructed location in your house will ensure the widest possible area of coverage.

 

WiFi Interference

For a technical explanation of WiFi interference, please see the following article: WiFi Interference

 

On This Page

Getting Started...

SMC WiFi Modem

Arris SBG6782 Advanced WiFi Modem

Hitron CGNM-2250 Advanced WiFi Modem

Cisco DPC3848V Advanced WiFi Modem

Cisco WiFi Modem

 

Why Change The Wireless Channel On Your Modem?

Can't view the video? Click here

 


 

 

Getting Started

 

Step One: Connect one computer directly to the WiFi modem with an ethernet cable. If you need additional information on how to do this please refer to the following: Directly Connecting Your Computer and Modem

 

Step Two: Identify the brand of your modem. If your equipment has been provided by Shaw, you will either have  SMC, Cisco, Arris, or Hitron hardware. Follow the directions provided below for your specific device:

 

 

 

 

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SMC WiFi Modem

 

  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc...) and navigate to the address bar at the top of the page. Here, you can enter in the following: 192.168.0.1, and then hit the enter key

192.168.0.1 home ip address

 

  1. Log in to the SMC page with the following information:

        1. Username: cusadmin

        2. Password: Enter the Pre-Shared Key as found on the white sticker on the top of the modem. Be aware that this information is case sensitive, so enter the information exactly as it appears on the modem

  2. Select the Wireless category

(Click image for a larger view)

shaw smc log in page

 

  1. Change the Channel to a number between 1 and 11

(Click image for a larger view)

shaw smc wifi channel

 

  1. Click Apply to save the changes

 

Please Note: It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective channel for your area.

 

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Arris SBG6782 Advanced WiFi Modem

 

  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc...) and navigate to the address bar at the top of the page. Here, you can enter in the following: 192.168.0.1, and then hit the enter key on your keyboard

192.168.0.1 home ip address

 

  1. Log in to the Advanced WiFi modem page with the following information:
        1. Username: cusadmin (must be lowercase)
        2. Password: Enter the Passphrase as found on black sticker on the side of the WiFi modem. Be aware that this information is case sensitive, so enter the information exactly as it appears on the modem
  2. Select Wireless from the top menu and then choose 802.11 Radio
  3. Click on the drop down menu next to Channel and choose the channel number that you would like to broadcast on
      • If you would like to change the WiFi channel for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the channel
  4. Select Apply to save your changes

 

shaw motorola log in page

 

 

Please Note: It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective channel for your area.

 

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Hitron CGNM-2250 Advanced WiFi Modem

 

  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc...) and navigate to the address bar at the top of the page. Here, you can enter in the following: 192.168.0.1, and then hit the enter key on your keyboard

192.168.0.1 home ip address

  1. Log in to the Advanced WiFi modem page with the following information:
      1. Username: cusadmin (must be lowercase)
      2. Password: Enter the Passphrase as found on black sticker on the side of the WiFi modem. Be aware that this information is case sensitive, so enter the information exactly as it appears on the modem
  2. From the home page, go to Manage Wireless
  3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
  4. Under the "Basic Settings" heading, select the Wireless Channel drop down, and set your preferred WiFi channel
  5. Save your changes before exiting the page

 

Hitron Modem: Wireless Channel

shaw hitron modem login page

 

 

Please Note: It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

 

Back to top


 

Cisco DPC3848V Advanced WiFi Modem

 

  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc...) and navigate to the address bar at the top of the page. Here, you can enter in the following: 192.168.0.1, and then hit the enter key on your keyboard

192.168.0.1 home ip address

  1. Log in to the Advanced WiFi modem page with the following information:
      1. Username: cusadmin (must be lowercase)
      2. Password: Enter the Passphrase as found on black sticker on the side of the WiFi modem. Be aware that this information is case sensitive, so enter the information exactly as it appears on the modem
  2. Select Wireless from the top navigation bar, and then choose Radio Settings
  3. Click on the drop down menu next to Standard Channel and choose the channel number on which you would like to broadcast
  4. If you would like to change the WiFi channel for your 5 GHz network, simply perform the same steps for the second listed network
  5. Select Save Settings

 

Cisco - Change WiFi Channel

shaw Cisco Sign in Page

 

 

Please Note: It can be difficult to determine which WiFi channel is best for your home, as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

 

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CISCO WiFi Modem

 

Full Guide:

  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc...) and navigate to the address bar at the top of the page. Here, you can enter in the following: 192.168.0.1, and then hit the enter key on your keyboard

192.168.0.1 home ip address

 

  1. Log in to the Cisco page with the following information:

        1. Username: cusadmin (must be lowercase)

        2. Password: Enter the Passphrase as found on the white sticker on the top of the WiFi modem. Be aware that this information is case sensitive, so enter the information exactly as it appears on the modem

  2. Select the Wireless tab at the top of the page

  3. Choose the Radio Settings tab

(Click image for a larger view)

cisco shaw wifi modem page

 

  1. Select the drop down option next to Standard Channel and choose your new WiFi channel

  2. Select Save Settings

(Click image for a larger view)

shaw cisco wifi modem wireless channel page

 

 

Please Note: It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective channel for your area.

 

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See what other customers are asking, or sign-in to ask your own question, in the Internet forum.

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