How to reset your Shaw Gateway

Document created by alyssap on Jun 5, 2012Last modified by shaw-lili on Jun 28, 2017
Version 37Show Document
  • View in full screen mode

Learn how to reset your Shaw Gateway box or your Shaw Gateway HDPVR.  You may want to try resetting your Gateway unit if you are experiencing issues such as no video signal or are unable to see your PVR recorded programs. This article provides insight into:

Did You Know

 

In most cases, if you are experiencing an error code on your Gateway system such as 5102, 3402 or p002 and feel that your Gateway needs to be reset, you will need to contact our Gateway Technical Support line at 1-855-812-5090.

       

 

How to reset the Gateway

The instructions below applies to the Gateway / Portal system

 

If you want to reset your Shaw Gateway system on your own, you can perform the following reset:

 

  1. Locate the reset button on the back of your Gateway Portal.
  2. Press and hold the reset button for 6 seconds, then release.

    Reset Button on back of Shaw Gateway Portal
  3. The portal will now be reset. This process can take up to a few minutes to complete.
  4. If the problem persists, locate the reset button on the back of the main Gateway unit.
  5. Press the reset button once, then release immediately.

    Reset Button on the Main Shaw Gateway Unit
  6. The Gateway system will now be reset. This process can take up to a few minutes to complete.

 

If you are still experiencing issues after performing these resets, please Contact Us.

Back to top

 

How to reset the Gateway HDPVR

The instructions below applies the Gateway HDPVR.

 

  1. Hold the power button for 4 seconds and then release.
  2. The Gateway HDPVR will now be reset. This process can take up to a few minutes to complete.

Back to top

 

Related Articles

 

 

Still have questions? Chat with us on social media.

It's fast, easy and convenient, and it's totally a new way to connect with us.

Facebook Messenger       Twitter Help

Attachments

    Outcomes