How to set up email on Windows Mail

Document created by shaw-jamess on Jun 5, 2012Last modified by shaw-jody on Dec 18, 2018
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Shaw email setup: Windows Mail

Learn how to set up your Shaw email on Windows Mail. This document provides step-by-step instructions on how to configure Windows Mail to work with your Shaw email account. Use these Shaw email settings to ensure your Shaw email is working with the Windows Mail email client. This article provides insight on:


How to set up Windows Mail on your desktop computer or laptop

Leave a copy of email messages on the server




While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Outlook (Windows Mail) Support.


How to set up Windows Mail on your desktop computer or laptop

Follow these instructions to set up your Shaw email on Windows Mail. Before proceeding, please ensure that your password meets the minimum requirements for remote access. For more information, please see: Password Requirements for My Shaw and Email Accounts


  1. Open Windows Mail
  2. Select Tools
  3. Select Accounts
  4. Select Add
  5. Select E-mail Account and then select Next
  6. Enter the following information as prompted and then select Next after each option:
    • Display Name: First and Last Name e.g. John Smith
    • E-mail Address: Your Shaw email address including
    • Incoming e-mail server type: POP3
    • Incoming mail server (POP3 or IMAP) server:
    • Outgoing mail server (SMTP):
    • My server requires authentication: No (no check-mark)
  7. Select Next
  8. Enter the following information:
    • E-mail username: Your Shaw email address without
    • Password: Your Shaw email password
    • Remember Password: Yes (add a check mark)
  9. Select Next
  10. Select Finish

Did You Know


Using POP3 to retrieve your mail will download a copy to your computer or smart device.          


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Leave a copy of email messages on the server

By default, your emails are removed from Webmail at whenever you retrieve them through Windows Mail. You can change this setting so that you can access your emails online through Webmail when you are away from home, otherwise, the emails will only be stored locally and accessible only through the computer on which Windows Mail is configured.


To change this setting and leave a copy of your emails in Webmail, please perform the following steps:

  1. Select Tools
  2. Select Accounts
  3. Select your mail account from the list to highlight your account and then select Properties
  4. Select the Advanced tab
  5. Enter a checkmark next to Leave a copy of messages on the server. This ensures that a copy of the emails in your Inbox is left in Webmail so that they can be accessible online at when you are not using this computer.
  6. Select OK

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