How to Connect to a Shaw Go WiFi Hotspot

Document created by [shaw]fraser on Jun 5, 2012Last modified by [shaw]colin on Jul 6, 2016
Version 93Show Document
  • View in full screen mode

Overview

Shaw Go WiFi provides you with a Shaw Internet experience beyond the home. As a Shaw Internet customer, you can access a huge network of super-fast WiFi locations all over your city for no additional cost. So you can stay connected, whether you're sipping a latte, waiting for a train, or even working out at the gym. Once you register your mobile devices on Shaw Go WiFi, they will automatically connect every time you enter a Shaw Go WiFi hotspot. Please watch the following video to learn more about connecting to a Shaw Go WiFi Hotspot.

 

Shaw Go WiFi Easy Device Registration

Video not displaying properly? Click here

 

On This Page

Easy Device Registration at Home

Easy Device Registration Away from Home

Shaw Go WiFi Access Codes

Directly Connect to WiFi Hotspot

ShawPasspoint

Device Limit

Troubleshooting and FAQ

 


 

Easy Device Registration at Home:

 

With Easy Device Registration, you can now register your devices on the Shaw Go WiFi network while at home. This can be done through Shaw.ca, or through the Shaw Go WiFi Finder app. Once you have downloaded the app to your device(s), follow the steps below to connect.

 

  1. Enable WiFi on your device
  2. Connect to your home Shaw WiFi network
  3. Navigate to the Easy Device Registration page on Shaw.ca, or choose the option to register your device through the Shaw Go WiFi Finder app
  4. Enter your contact email and give your device a name
  5. Read and accept the terms of use
  6. Tap Register My Device
    1. If you have reached the limit of registered devices allowed by your Internet plan, you will be given the option to replace one of your registered devices with the device you are registering.
    2. If your device supports the Hotspot 2.0 standard, your device will ask to install the ShawPasspoint profile, which will automatically connect your device to ShawPasspoint and ShawOpen networks without the need to complete any of the next steps.
  7. You will now be taken to a page confirming successful registration

 

Once you enter into a WiFi Hotspot:

  1. Enable WiFi on your device
  2. Open your WiFi settings
  3. Select the ShawOpen network

 

You are now connected to Shaw Go WiFi. Your device will now automatically connect to other ShawOpen hotspots when you are within range.

 

Easy Device Registration on Shaw Home WiFi

WiFi 2.png

 


Back to top


 

Easy Device Registration away from Home:

 

With Easy Device Registration, you can now register your devices on the Shaw Go WiFi network before you connect to a WiFi hotspot. This can be done through Shaw.ca, or through the Shaw Go WiFi Finder app. Once you have downloaded the app to your device(s), follow the steps below to connect.

 

  1. Connect to the Internet on your device
  2. Navigate to the Easy Device Registration page on Shaw.ca, or choose the option to register your device through the Shaw Go WiFi Finder app
  3. Enter your Shaw email address and password
  4. Enter your contact email and give your device a name
  5. Read and accept the terms of use
  6. Tap Register My Device
    1. If you have reached the limit of registered devices allowed by your Internet plan, you will be given the option to replace one of your registered devices with the device you are registering.
    2. If your device supports the Hotspot 2.0 standard, your device will ask to install the ShawPasspoint profile, which will automatically connect your device to ShawPasspoint and ShawOpen networks without the need to complete any of the next steps.
  7. You will now be taken to a page confirming successful registration

 

Once you enter into a WiFi Hotspot:

  1. Enable WiFi on your device
  2. Open your WiFi settings
  3. Select the ShawOpen network

 

You are now connected to Shaw Go WiFi. Your device will now automatically connect to other ShawOpen hotspots when you are within range.

 

Easy Device Registration while off Shaw Home WiFi
Go WiFi EDR 1.png

 

 

 

Back to top


 

Shaw Go WiFi Access Codes

 

Shaw Go WiFi Access Codes can be used to identify your Shaw account, and generate a unique code which you can use to easily sign in to Shaw Go WiFi when you're near a hotspot. Once you've connected to a Shaw Go WiFi hotspot, you'll automatically connect to other spots once you're within range.

 

  1. Access codes will be sent to directly to your email address, or provided to you by a Shaw representative
  2. Within the email you receive, click on the Access Code button and fill in your registration information
  3. If your device supports the Hotspot 2.0 standard, your device will ask to install the ShawPasspoint profile, which will automatically connect your device to ShawPasspoint and ShawOpen networks without the need to complete any of the next steps.
  4. If you weren’t asked to install the ShawPasspoint profile, visit a Shaw Go WiFi hotspot within the next 30 days and select "ShawOpen" as your network, then open your web browser.
  5. Enter your Access Code where it states "...Or, Use an Access Code", then click Connect

 

 

How long is an access code active for?

Access codes will be active for 6 months after they are issued.

 

What happens if I lost my access code?

A Shaw representative can provide you with your access code again.

 

Will the access code work on multiple devices?

Yes! This access code will work on all your devices (Up to the maximum limit with your current internet plan. Check out: http://www.shaw.ca/internet/)

 

 

Back to top


 

Directly Connect to WiFi Hotspot

 

To access a Shaw Go WiFi hotspot you will first need to ensure that you are in an area that has an active WiFi hotspot by checking for the closest location on the Shaw Go WiFi Finder app or on our online map.

 

Once you have confirmed that you are in a WiFi hotspot, you can connect to it by following these steps:

 

  1. Access the Network/WiFi settings on your WiFi enabled device
  2. Find the network named ShawOpen from the list of available networks and connect to it
  3. Open your web browser and you will be presented with the Shaw Go WiFi sign in page
  4. Sign in using your Shaw.ca email address and password, or enter your access code
  5. If you have not yet registered this device to your account you will be given the option to do so now. Registering your device will allow it to automatically connect to Shaw Go WiFi hotspots when you are within their range. Enter your devices name and select Remember Device, or Continue without remembering device if you do not wish to register this device to Shaw Go WiFi
    1. If you have reached the limit of registered devices allowed by your Internet plan, you will be given the option to replace one of your registered devices with the device you are registering.
    2. If your device supports the Hotspot 2.0 standard, your device will ask to install the ShawPasspoint profile, which will automatically connect your device to ShawPasspoint and ShawOpen networks without the need to complete any of the next steps.
  6. You will now be connected to a Shaw Go WiFi hotspot

 

Connect to a Shaw Go WiFi Hotspot

pastedImage_2.png

 

 

Back to top


 

ShawPasspoint

 

ShawPasspoint is a new SSID we've released as part of our ongoing efforts to provide an exceptional Shaw Go WiFi experience. “Passpoint” is an improved method for connecting to WiFi hotspots as part of the Wi-Fi Alliance Hotspot 2.0 Specification.  This makes registering and connecting to Shaw Go WiFi easier than ever, when using a supported device. See Key Points & Features below for a breakdown of what's new, and check out Frequently Asked Questions for more information and troubleshooting tips.

 

Key Points & Features

  • Simplified sign up experience
    • Use the Get Connected page at Shaw.ca to register for Shaw Go WiFi without physically visiting a hotspot, or having to find and enter the MAC address of your device
    • When registering from home, the web site will automatially fill in your account informatoin - this makes getting setup for Shaw Go WiFi easier than ever
  • At launch, only Apple devices running iOS 8 or later will be supported
    • We are currently working to support ShawPasspoint on Android Marshmallow devices
  • The ShawOpen SSID will remain in place and will still be available, running alongside ShawPasspoint

 

Supported Devices

 

iOSAndroid (Coming Soon)
All Apple devices using iOS 8 or later are supported:
  • iPhone 5 or newer
  • iPad 3rd generation or newer
  • iPad Air
  • iPad Mini 2nd generation or newer
Note: The Safari web browser must be used to complete registration. Other browsers currently will not work.
Android will not be supported at launch, but will be in the future
  • We are currently working to support ShawPasspoint on Android Marshmallow devices
  • For now, Android users may continue enjoying Shaw Go WiFi using the ShawOpen SSID as they always have.

 

 

Back to top


 

Registered Device Limits

 

As a Shaw Internet customer, you can connect to Shaw Go WiFi with as many devices as you like.Once you register your devices for Shaw Go WiFi, they will automatically connect every time you enter a hotspot.  You may be unable to auto-authenticate to the network if you exceed the number of devices you are able to connect to your account.

 

You can connect with as many devices as you like. However, your home Internet plan determines the number of devices you can register for auto-connect:

 

Shaw Go WiFi Device Limits

 

Internet PlanNumber of Devices
Access1
Lite / Value / Express / Internet 53
High Speed 7.5 / High Speed 106
Internet 156
High Speed 20 / High Speed 25 / Extreme / Internet 308
Warp / Broadband 50 / Nitro / Broadband 100 / Broadband 25010
Internet 60 / Internet 12010

 

If you'd like to use additional devices beyond what's included with your Internet plan, that's no problem. You'll just need to manually log in each time you're in a Shaw Go WiFi hotspot or you can also upgrade your plan.

 

 

Back to top


 

Troubleshooting and FAQ

 

Does Shaw Go WiFi count towards my bandwidth usage?

No. Although devices that have been authenticated and signed in are subject to our Acceptable Use Policy – Internet. At this point in time Shaw is not counting data consumption over Shaw Go WiFi as part of the monthly Internet package data allowance.

 

What is ShawPasspoint and how is it different from ShawOpen?

Passpoint is an improved method for connecting to WiFi hotspots as part of the Wi-Fi Alliance Hotspot 2.0 Specification. The new ShawPasspoint SSID allows for easier registration by installing a profile on your device. This allows you to register for Shaw Go WiFi from any location with an Internet connection, without having to be physically near a hotspot, or having to find the MAC address of your device.

  • Supported Apple devices utilize an iOS Hotspot 2.0 Mobile Configuration Profile to enable automatic connections to Hotspot 2.0 hotspots.
  • ShawPasspoint is currently only available for devices that support the Hotspot 2.0 Specification.
    • We are currently working to support ShawPasspoint on Android Marshmallow devices.
  • ShawPasspoint is available at most of our Shaw Go WiFi locations. Where it isn’t available, ShawPasspoint registered devices will connect to ShawOpen.

 

I have a device that is registered to use ShawOpen. How can I start using ShawPasspoint?

Your devices that are currently registered to use ShawOpen and that support the Hotspot 2.0 standard can be easily upgraded to connect to the ShawPasspoint network. Simply use our Easy Device Registration page, and your device will receive the ShawPasspoint profile that will enable automatic connection to ShawPasspoint and ShawOpen, without you ever even needing to open your device settings.

  • When your device connects to ShawPasspoint for the first time, the new ShawPasspoint registration and the old MAC registration will be merged into one registration. Prior to this first connection, you will notice two device registrations in your list of registered devices in My Account.

 

How does the ShawPasspoint profile get added to the device?

After logging in, a note will come up which states “Your device has the capability to receive and install a configuration (generated by Shaw) that will enable the ongoing automatic connection of your device to the Shaw Go WiFi Network.” After selecting “Connect Now” or “Replace and Connect”, the device will ask you to accept installation of the profile.

 

What kind of profile is the ShawPasspoint Profile?

The profile is an iOS Configuration Profile that adheres to the Wi-Fi Alliance Hotspot 2.0 Specification.

 

I don’t feel comfortable installing a profile on my device. Can I still register my device? Why is a profile necessary?

  • The ShawPasspoint profile only serves to connect your device to Shaw Go WiFi without the need for you to configure your network settings while at a Shaw Go WiFi hotspot. However, you can still register your device without installing the profile, if you choose.
  • Please see Managing your Shaw Go WiFi Devices for steps on how to add a device manually

 

I don’t like having the ShawPasspoint profile installed on my device. Can I remove the profile and still use Shaw Go WiFi?

  • Absolutely. Follow the steps below the delete the profile from your device:
    • Settings > General > Profile > ShawPasspoint > Delete Profile
  • Next time you're in range of a Shaw Go WiFi hotspot, choose the ShawOpen network in order to connect without having to install the ShawPasspoint profile

 

Where can I manage the ShawPasspoint Profile on my iOS device?

  • The profile is located on the device in Settings > General > Profiles
  • If the profile is removed from the device, the device will no longer automatically connect to ShawPasspoint or ShawOpen
  • Devices can still be removed from the account through My Account

 

When can use my Android device on ShawPasspoint?

While Android has support Hotspot 2.0 for many years, without online registration, Hotspot 2.0 setup on an Android is not yet as straightforward as it is for iOS devices. This is expected to change with Android 6.0 (Marshmallow). We are currently working to support ShawPasspoint on Android Marshmallow devices.

 

Why does my device still connect to ShawOpen sometimes, even though it’s registered for ShawPasspoint and I have the ShawPasspoint profile on my device?

  • Your device will connect to ShawOpen when you’re in a location that doesn’t yet support ShawPasspoint.
  • Due to iOS specific behaviors as well as uncontrollable aspects of WiFi technology, iOS devices may sometimes connect to ShawOpen even when ShawPasspoint is available.

 

When I manually select the ShawPasspoint SSID, I’m asked for a username and password, but none of my Shaw credentials work here. What am I supposed to enter here?

If you need to manually connect your device to ShawPasspoint and you’re asked for credentials, it means your device isn’t yet registered to use ShawPasspoint. You’ll need to register your device at http://shaw.ca/wifi/get-connected/

 

After I connect to Shaw Go WiFi, the login page does not load

Once you have connected to a Shaw Go WiFi hotspot you will need to open a browser.

If you've already registered your device, you will automatically be connected. If not, you will be required to login.

 

If the login page is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https - like Google or Facebook). If this occurs, you may see the following security warning. Simply click continue to proceed to login:

 

iOSAndroid

 

 

I would like to report a faulty hotspot

If you appear to be connected but cannot access the Internet, move to another Shaw Go WiFi hotspot and report the location of the faulty hotspot by submitting feedback through the WiFi Finder app, or by calling Technical Support team at 1-855-877-WIFI (9434).


How can I manage my Shaw Email account

If you can connect to the access point but don't have an @shaw.ca email address or have forgotten the password, visit My Account to manage your email address and password.

 

How to Create a New Shaw Email Address

Shaw Account Settings (My Account)

 

I am unable to auto-authenticate to a WiFi hotspot

You may be unable to authenticate to the network if you have exceeded the number of devices you can connect to Shaw Go WiFi on your account. The number of devices you are able to connect depends on which Internet plan you are subscribed to. 

 

Click here for more information

 

The sign in page continues to display after I have signed in

On certain Android devices the sign in page will continue to display, even after you have successfully signed in. If this occurs, you can go into your WiFi settings menu and forget the ShawOpen network. When you reconnect to ShawOpen you should no longer be prompted with the sign in page and will able to access the web.

 

I can't sign in to the Shaw Go WiFi Network

If your device has cookies disabled, you may not be able to sign in to the Shaw Go WiFi network. You can re-enable cookies through your mobile devices settings menu, or through your computer's Internet browser settings.

 

Which of my devices are compatible with Easy Device Registration?

Easy Device Registration is compatible with any device that has a browser and WiFi capabilities, including laptops, tablets and smartphones.

 

I would like to request a new Shaw Go WiFi hotspot. How can I do this?

To request a new Shaw Go WiFi hotspot, email your suggestion to wifisuggestions@sjrb.ca. Please include the following details about the location you would like to suggest:

 

    Street Address:

    City, Province:

    Phone:

    Email:

 

 

Back to top


 

 


 

Still Need A Little Help?

See what other customers are asking, or sign-in to ask

your own question, in the Internet forum.

int-forum.png

 


Attachments

    Outcomes