How To power cycle a Shaw modem and router

Document created by shaw-jamess on Jun 5, 2012Last modified by shaw-jody on Aug 15, 2017
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This guide will provide instructions for rebooting (power cycling) a Shaw Modem which is connected to a router. Common router brands include D-link, Netgear, Linksys and Belkin.

 

This article provides insight into:

Did You Know

 

One of the quickest fixes to many device issues is to power cycle or reboot your equipment. Simply unplug the power cord for the device from the electrical outlet or power bar, wait a few seconds, plug back in and try restarting.

 

Learn More: Pull the Power to fix Internet, TV or phone issues                    

                             
How to power cycle a Shaw modem and router

Follow these instructions to power cycle your Shaw modem or router.

 

  1. Unplug the power from your Shaw Modem, leaving all other connections secure
  2. Unplug the power from your router and wait at least 30 seconds
  3. Plug the power back into your Shaw Modem only
  4. Wait until the Shaw Modem comes back online, as indicated by a steady Online light (this may take a few minutes depending on the model of Shaw Modem that you have)
  5. Plug the power back into your router
  6. Restart your computer and test your Internet connection 

 

Modem and Router Setup Diagram

 

If you are still experiencing issues after following the above steps, please follow these steps to bypass your router:
 

  1. Unplug the power from your Shaw Modem and shut down your computer
  2. Disconnect the network (Ethernet) cable from the back of the router and plug this cable into your computer, establishing a direct connection between your Shaw Modem and computer
  3. Wait at least 30 seconds, then plug the power back into your Shaw Modem
  4. Wait until the Shaw Modem is online, as indicated by a steady Online light
  5. Turn on your computer and test your Internet connection

 
 If you are unable to connect to the Internet after bypassing your router, please contact our technical support line at 1-888-472-2222. Otherwise, if you are able to connect to the Internet while connected directly to the modem, you will need to consult the manufacturer of your router for further support.

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Manufacturer contact numbers

For additional support, here is a list of toll-free numbers to contact various manufacturers of modems and routers.

 

ManufacturerSupport Line

3Com

800-876-3266
Aopen888-97-AOpen
Belkin877-736-5771
BenQ866-600-2367
D-Link800-361-5265
Linksys800-326-7114
Netgear888-638-4327
Trendnet866-845-3673
Vonage877-272-0528

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