How to create a new email account using My Shaw

Document created by shaw-fraser on Jun 5, 2012Last modified by shaw-colin on Jan 9, 2019
Version 101Show Document
  • View in full screen mode

This page will cover all of the steps required to create a new email account in your personal My Shaw ( profile once your Shaw Internet service has been installed. If you have not yet registered to use My Shaw, click on the following link to learn how to register: Shaw Account Settings (My Shaw).
If you are accessing My Shaw from your home, you will be asked to provide your phone number. If you are accessing My Shaw from outside of your home, you will be required to provide the following criteria:

  1. Your Shaw Account Number
  2. Phone number registered on your Shaw Account
  3. Postal Code



Learn how to Create a New Shaw Email Account in My Shaw in the video above.
Can't view the video? Click here


Did You Know:


You can access billing information, Support articles, chat with a Rep and more using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device.



Create a new email account using My Shaw

Once you have registered for My Shaw and have successfully logged into your account, you may create a new Shaw email account by following these simple steps:

  1. Click on My Services and then choose Internet from the menu bar at the top of the page

    My Services Menu


  2. Scroll down until you reach the Email accounts section
  3. Click on Create email. You may create up to 10 unique email accounts.

    Create Email


  4. Once on the "Manage your email accounts here" section, enter the following information:
    1. First name
    2. Last name
    3. Username: Usernames must begin with a letter. Numbers or symbols will not be accepted as a first character
      • Requires a minimum of 3 characters
      • Cannot use the following characters: / \ & ‘ “ ? | , +
    4. Password: Input a password of your choice. See requirements here: Password Requirements for My Shaw and Email Accounts
    5. Re-enter your password for verification
  5. Click on Save Email.

    Create An Email Address


If the username you have chosen is available and the information has been entered correctly, you should see a confirmation that "Your new email address is created." Visit to access your e-mail account in order to begin sending and receiving messages.
Alternatively, please refer to the Email Setup page for instructions on how to set-up your email account on an email application such as Apple Mail, Windows Live Mail, or a mobile device like an iPhone or Android device.

Back to top


Related Articles



Still have questions? Chat with us on social media.

It's fast, easy and convenient, and it's totally a new way to connect with us.

Facebook Messenger       Twitter Help