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Setup Email on an Android Device

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Overview

Two options exist for setting up your Shaw email account on an Android phone or tablet: POP/SMTP and Microsoft Exchange. For more detailed information on each configuration, please refer to the Additional Details section. Instructions on how to set up your Android device for each option are listed below. A file containing a set of instructions with screenshots of an Android OS phone setup is also provided at the end of this document.


Please Note: Android steps may vary slightly depending on your make and model of the device that you are using. See specific device guides listed here: Apps & Mobile Articles


Details
Configuration 1 - Microsoft Exchange (Recommended)

Configuration 2 - POP/SMTP Server

Additional Details (Should I choose POP/SMTP or Exchange Settings)

Common Issues


Configuration 1 – Microsoft Exchange ActiveSync

The Microsoft Exchange setup procedure described below is the preferred setup method for your Shaw.ca email address. Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server.


  1. Ensure that your Shaw.ca email account password meets the minimum security requirements
  2. Select Application on your Android device
  3. Select Email
  4. If this is the first email account to be configured on your phone, you will be provided with a setup screen. If this is not the first email account to be set up, select Menu and then select Add Account or Settings and then the + icon
  5. Enter your Shaw email address and password and select Next (Example 1)
  6. If automatic setup fails, select Manual Setup and tap Microsoft Exchange ActiveSync (Example 2)
  7. Enter the following: (Example 3)
      • Domain/Username: Your Shaw email address*
      • Password: Your Shaw email password
      • Exchange Server: wm.shaw.ca
      • Use Secure Connection (SSL): Yes (add a check mark)
      • Use Client Certificate: No (no check mark)
  8. Select Next
  9. Choose your Sync Preferences (Example 4)
  10. Tap Finish Setup


(click images to enlarge)

#1.png#2.png#3.png#4.png
Example 1Example 2Example 3Example 4


*Note: If these fields are separate the domain will be @shaw.ca and your username will be your Shaw email address without @shaw.ca

 

 

 

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Configuration 2 – POP/SMTP Server

To configure your Android phone to send and receive emails using a POP/SMTP Server:


  1. Enable Remote Access on your account and ensure that your password meets minimum security requirements
  2. Select Application on your Android device
  3. Select Email
  4. If this is the first email account to be configured on your phone, you will be provided with a setup screen. If this is not the first email account to be set up, select Menu and then select Add Account
  5. Enter your full email address including @shaw.ca (Example 1)
  6. Enter your email password
  7. Select Manual Setup
  8. Select POP3 for the Protocol (Example 2)
  9. Enter the following information: for the Incoming Server Settings: (Example 3)
      • Username: your full email address without @shaw.ca
      • Password: your email password
      • POP Server: pop.shaw.ca
      • Security type: None
      • Server port: 110
  10. Choose Next
  11. Enter a check mark into the box next to Login required
  12. Enter the following information for the Outgoing Server Settings: (Example 4)
      • Username: your full email address without @shaw.ca
      • Password: your email password
      • SMTP server: mail.shaw.ca
      • Server port: 587
      • Security type: START TLS (accept all certificates) or TLS / START TLS only
  13. Enter a check mark into the box next to Require sign-in
  14. Choose Next
  15. Enter the following information:
      • Username: your email address without @shaw.ca
      • Password: your email password
  16. Select your email preferences if prompted (may differ depending on the model of your phone)
  17. Enter the following information: (Example 5)
      • Give this account a name (optional): Enter a name for your account  (for example: "My Shaw Account")
      • Your name (displayed on outgoing messages)
  18. Select Next or Finish to complete the setup

 

(click images to enlarge)

Example 1Example 2Example 3Example 4Example 5


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Additional Details

For more information on POP vs Exchange, please see the following article: Mail Help - Exchange vs POP Settings



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Common Issues

Password does not meet minimum security requirements:

  • Before setting up your mobile device you should confirm that your device meets the minimum password requirements listed here: Email Password Requirements
  • You can check to see if your device meets the minimum requirements through your Customer Centre account. Details on how to do this can be found here:Remote Access


Password is incorrect:

  • If the password you are entering does not match the one that you have setup on your Shaw email account than authentication will fail. You can confirm your password by logging in at webmail.shaw.ca
  • If you need to update your Shaw email password, you can do so through your Customer Centre account. Details on how to do this can be found here: How to update/change your Shaw Webmail password



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Related Documents

Remote Access

Webmail 2.0


 

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