How to set up email - iPhone/iPad (iOS 6)

Document created by alyssap on Jun 6, 2012Last modified by shaw-jody on Jul 11, 2017
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iPhone 6Learn how to set up your Shaw email on your iPhone 6 or iPad running iOS 6.  While you can also use POP/SMTP for setting up your email on your iPhone 6 the preferred email set up method is ActiveSync/Exchange.

 

This article covers the following:

 

 

Did You Know?

 

Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.

 

Learn More: What email setup is right for me?

           
ActiveSync/Microsoft Exchange email setup

ActiveSync (Exchange) offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. To configure your iPhone/iPad device to send and receive emails using an Exchange Server:

 

Learn more about how to set up email on your iOS device in the video above.

Can't view this video? Click here

 

  1. Ensure that your Shaw.ca email account password meets the minimum security requirements
  2. Touch the Settings icon on the Home screen (fig. a)
  3. Select Mail, Contacts, Calendars (fig. b)
  4. Select Add Account
  5. Select Microsoft Exchange (fig. c)
  6. Enter the following information under Exchange for the Incoming Mail Server:
    • Email: Shaw email address including @shaw.ca (fig. d)
      • iPad setup will now show Server here, please enter wm.shaw.ca in the field. iPhone users continue to the next step
    • Domain: Leave as optional
    • Username: Your Shaw email address without @shaw.ca
    • Password: Your email password
    • Description: This can be left blank (optional)
  7. Select Next
  8. Enter the following into Server: wm.shaw.ca (fig. e)
  9. Select Next
  10. Turn on Mail, Contacts, Calendars and Reminders
  11. Select Save (fig. f)


If after setting up your email client you find that you are still unable to send or receive emails please refer to the common issues section of this document: (click here to view section)

Related: Alternative POP and IMAP Settings

Did You Know?

 

If you cannot connect to WiFi and if you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.

 

Learn More: Restore your wireless modem to the default settings

                             

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Troubleshooting common issues

Here are some additional tips to help troubleshoot common issues when trying to set up your Shaw email on your iPhone / iPad with the OS6 operating system.

 

Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your iPhone/iPad, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smart phone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.
 
In this case you may have to change your password to meet the security requirements (seen below) and then update this password in any other household devices and programs where it may be saved (for example: Mac Mail, Outlook, Windows Live Mail, smart phone, tablet). Once updated you can proceed to setup your email client again with your new password.

 

Mobile Access Security Requirements

  • a minimum of 6 characters
  • at least 1 upper-case letter
  • at least 1 lower-case letter
  • a special character (e.g. ~!@#$%^&*() )
  • a number
  • all of the above requirements must be met within the first 8 characters of the password

 

Unable to Sync messages past 30 days (Exchange)

  1. After setting up your email account using the Exchange server settings, change the sync option to No Limit (under Mail Days to Sync)
  2. Open the Account screen and under Domain you should see "optional" currently set. Enter shaw.ca here
  3. When you close the window, if you have emails older than 30 days on the server they should now have synced to your iOS device

Related: How to change your Shaw Webmail password

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POP/SMTP email setup

Follow theses steps to configure your phone and Shaw.ca email address to sync over a POP connection.

 

  1.  Ensure that your password meets the minimum security requirements (See: security requirements)
  2. Touch the Settings icon on the Home screen (fig. a)
  3. Select Mail, Contacts, Calendars (fig. b)
  4. Select Add Account
  5. Select Other (fig. c)
  6. Select Add Mail Account (fig. d)
  7. Enter your account information (fig. e)
  8. Select Next
  9. Choose the POP button (fig. f)
  10. Enter the following information for the Incoming Mail Server: (fig. g)
    • Host Name: pop.shaw.ca
    • User Name: Your Shaw email address without @shaw.ca
    • Password: Your email password
  11. Enter the following information for the Outgoing Mail Server: (fig. h)
    • Host Name: mail.shaw.ca
    • User Name: Your Shaw email address without @shaw.ca
    • Password: Your email password
  12. Select Save and wait until Verifying... clears from the screen (fig. i)
  13. Select Continue if prompted with the message: Cannot verify server identity (fig. j)
  14. Select Yes when you see the message Cannot Connect Using SSL

Related: Email Setup Instructions

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