Email Setup Instructions

Document created by alyssap on Jun 8, 2012Last modified by shaw-colin on May 13, 2019
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This page will point you to instructions on how to set up your Shaw email address on mobile devices and in popular email apps. You can have up to 10 email addresses as part of your Shaw account.

 

 

Before you start

Setting up your Shaw email on a mobile device or in a email app is pretty easy. Before you start, you'll want to have a few things handy:

 

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Create a Shaw email address

If you're signed into the Shaw.ca website, you can create a Shaw email address in just ten easy steps.

 

  1. Visit https://my.shaw.ca
  2. Sign into My Shaw.
  3. Click My Services and select Internet from the dropdown menu.
  4. Scroll down to Email accounts and click Create Email.
  5. Enter your first name and last name.
  6. Enter a username (eg. username@shaw.ca)
  7. Enter a password.
  8. Enter the password again to confirm it.
  9. Click Create.


If the username you chose is available, and your password meets the requirements, you should see a confirmation that your new email address has been created.

 

For guidance about username rules, password requirements, security questions, and how to manage Shaw email addresses using the My Shaw mobile app, read the article How To: Create a Shaw email address using My Shaw.

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Set up email on devices and in mail apps

No matter which device or email app you're using, the steps to setting up a Shaw email address so you can send and receive mail will be similar.

 

  1. Open the device or app settings and find mail settings.
  2. Choose to add an email account.
  3. Enter the email address, password, and server settings for your Shaw email account.

 

These are the (IMAP) email settings we recommend you use, when asked:

 

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS
Outgoing Server Port: 587
Domain: shaw.ca

 

To use Shaw's POP3 incoming mail server, use these settings:

 

Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110

 

Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995

 

If you’re setting up Exchange ActiveSync, use these settings:

 

Email address: Your Shaw email address
Domain: shaw.ca
Username: Your Shaw email address, without @shaw.ca
Password: Your Shaw email password
Exchange server: wm.shaw.ca
Use secure connection (SSL): Yes 
Use client certificate: No

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Frequently asked questions

Here are a few of the most commonly asked questions about setting up Shaw email. For even more, visit the FAQ: Shaw Email page. 

 

What is Shaw email?
A Shaw email address will have your username followed by @shaw.ca (eg. coolgrandma67@shaw.ca). You can use Shaw Webmail to send and receive email, or you can use the 3rd party mail app of your choice.


How do I create a new @shaw.ca email address?
You can create a new Shaw email address using the My Shaw website or with the My Shaw mobile app.

 

How many email accounts can I create?
Up to 10 email addresses are included with your Shaw Internet account.


How do I change my Shaw.ca email password?
If you forgot your password, or you just want to change it for security reasons, you can set a new password using the My Shaw website or the My Shaw mobile app.


What is the difference between POP and IMAP email settings?
POP3 is a protocol for receiving email that downloads it to your computer, from a mailbox on the Shaw server. IMAP is a protocol that leaves your emails on the server, allowing you to read and manage emails using multiple computers, devices, and email apps. IMAP is recommended for use with your Shaw email addresses. 


What is the largest email message that I can send/receive?
The maximum email size sent or received, attachments included, is 20MB. The maximum file size for an individual attachment, in Webmail, is 5MB.


What is the size of my Shaw email mailbox?
The maximum mailbox size for Shaw email is 1GB.

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