How to set up Shaw email using Outlook Express 6

Document created by shaw-jamess on Jun 6, 2012Last modified by shaw-jody on Dec 17, 2018
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There are two options exist for setting up Outlook Express 6 to send and receive emails from your Shaw email account. This article provides insight into the two email configuration options available for Outlook Express 6:


Configuration 1: Outlook for Desktop Computers

Configuration 2: Outlook for Laptop Computers



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Outlook Help Center.


Configuration 1: Outlook for desktop computers

To configure Outlook Express to send and receive emails from your Shaw email account using a desktop computer:


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  1. Open Outlook Express
  2. Select Tools from the menu near the top of the Window
  3. Select Accounts (fig. a)
  4. Select the Mail tab
  5. Click the Add button, then select Mail... (fig. b)
  6. Enter your first and last name when prompted for a Display Name e.g. John Smith (fig. c)
  7. Select Next
  8. Enter your Shaw email address including (fig. d)
  9. Select Next
  10. Select POP3 for My incoming mail server is a POP3 server (fig. e)
  11. Enter the following information:
    • Incoming mail (POP3, IMAP or HTTP) server:
    • Outgoing mail (SMTP) server:
  12. Select Next
  13. Enter the following information: (fig. f)
    • Account name: your email address without
    • Password: your email password
  14. Check the box next to Remember password
  15. Ensure that Log on using Secure Password Authentication (SPA) is unchecked
  16. Select Next
  17. Select Finish (fig. g)

By default, your emails are removed from the Webmail server once they are retrieved through Outlook Express. Therefore, the next time you log into Webmail at you may notice the email messages have been deleted. You can configure Outlook Express to leave the emails on Webmail in case you would like to keep a backup of the copy by performing the following steps:

  1. Select Tools
  2. Select Accounts
  3. Select the Mail tab
  4. Select your Shaw email account from the list to highlight the account
  5. Select Properties
  6. Select the Advanced tab
  7. Remove the check mark from the box next to Leave a copy of messages on server
  8. Select OK

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Configuration 2: Outlook for laptop computers

If the computer you are using is a laptop which you plan to use outside the home, to set up your Shaw email account:


Outlook Express 6_1-1.jpg Outlook Express 6_change SMTP1-1.jpg Outlook Express 6_change SMTP4-1.jpg Outlook Express 6_change SMTP3-1.jpg



  1. Follow the instructions in Configuration 1-Quick Setup listed above
  2. Open Outlook Express
  3. Select Tools
  4. Select Accounts (fig. a)
  5. Select the Mail tab
  6. Select your Shaw email account from the list to highlight the account
  7. Select Properties (fig. b)
  8. Select the Servers tab (fig. c)
  9. In the box next to Outgoing mail (SMTP), enter
  10. Below Outgoing Mail Server, check the box next to My server requires authentication
  11. Select Apply
  12. Select the Advanced tab (fig. d)
  13. Next to Outgoing mail (SMTP), enter 587 as the Server Port Number
  14. Enter a check mark next to This server requires a secure connection (SSL) for only the Outgoing mail (SMTP) server
  15. Do not enter a check mark next to Incoming mail (POP3); the associated Server Port Number should be 110
  16. Select OK

Did You Know?


You can setup WiFi to save on mobile data and use Shaw Go WiFi for the best email experience.


Learn More: How to set up or connect to Shaw Go WiFi


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