Installing McAfee Internet Security

Document created by shaw-jamess on Jun 6, 2012Last modified by shaw-jody on Feb 13, 2019
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McAfee Internet Security is a complete virus and online protection suite which is supported by McAfee and available free of charge as an additional benefit included with your Shaw Internet service. This guide will provide detailed instructions for installing the McAfee Internet Security software (McAfee SecurityCenter). At this time McAfee Internet Security is available only for Windows.

Did You Know


Fraudulent emails are typically sent to obtain personal and private financial information. They ask for confidential information such as your account username, account number and email password. To keep your identity safe, it’s important to know what to look for. Though these emails may appear to be legitimate, and even include the logo of the company they’re impersonating, there are usually several telltale signs that suggest an email is fake.


Learn More: Identifying Fraudulent Emails "Phishing"



How to install McAfee Internet Security

Before You Begin

It is important that you remove any existing antivirus programs from your computer prior to installing McAfee Internet Security. If you have the old version of Shaw Secure (Powered by F-Secure) currently installed on your computer, the following installation process will automatically remove it for you. If you are using a third-party antivirus program such as Norton or Microsoft Security Essentials, please consult the support information available on the manufacturer's website for further instructions on how to properly remove it from your computer.


To install McAfee Internet Security, please log into My Shaw and follow these steps: 


  1. Sign into My Shaw
  2. Click My Services > Internet from the menu at the top.
  3. Scroll down to the McAfee Internet Security section (at the bottom), then click Free Download.

    Download McAfee Internet Security

    Note: If you have already registered for McAfee Internet Security, the button will be labeled as "Re-download".


  4. If you have not already registered, clicking the Free Download button will expand the McAfee Internet Security subscription window. Enter your first name, last name, and email address, and click the Subscribe button. On the resulting subscription confirmation screen, click the Download button to download McAfee Internet Security.
    • If you have already registered, you will be taken directly to step 5.
  5. You will now be directed to the McAfee website to continue the installation. From the new window, click the red Download button.

    Note: If you see a message stating that "A system error has occurred. Please try again", you will need to reset your Web browser. To do this, please follow the instructions located at Internet Browser Support.

    McAfee Internet Security Shaw Install Download


  6. You will be prompted to accept a user agreement for the McAfee software. The agreement can be read on-screen or printed if you so choose. When ready, click I Agree to continue

    McAfee Internet Security Shaw License Agreement


  7. Copy the provided serial number and then click Download to continue

    McAfee Internet Security Shaw Install Getting Started

    Note: The serial number you see on your screen is only valid for a short period of time and is distinct to your installation. 


  8. Follow the instructions on the download page to begin the installation of McAfee Internet Security on your computer.
  9. After McAfee Internet Security scans your computer for threats prior to installation, you will be prompted to enter the serial number you obtained in Step 5. Once the number has been entered, click Next.

    McAfee Internet Security Shaw Installation Wizard


  10. When the download has completed you will be asked what type of installation you would like, for the most thorough coverage, choose Complete.
  11. If you currently have the Shaw Secure - Powered by F-Secure program installed on your computer McAfee Internet Security will automatically detect the previous installation and remove it for you. This will require a restart of your computer. Once your computer has been restarted, the installation process will continue automatically.
  12. The McAfee product will now resume its installation process.

    McAfee Internet Security Shaw Installation Wizard Download


  13. The installation will also ask you if you would like to participate in improving the product by sending anonymous usage information to McAfee. Choosing to participate in this program is completely voluntary. If you do not wish to send anonymous usage information to McAfee, simply remove the check mark by clicking on the selection box. Click Next to continue.

    McAfee Internet Security Shaw Anonymous Usage Statistics


  14. When it has finished you will see the "Installation Complete" window appear confirming that the process was completed successfully.
  15. Click Finish.

    McAfee Internet Security Shaw Install Finished Completed


  16. McAfee has now finished installing McAfee Internet Security, the main user menu will now be accessible via a menu bar icon by the date and time on your computer (lower right hand corner of your screen).


McAfee Internet Security Shaw Protected

Related: How to remove McAfee Internet Security software, Internet Security FAQs



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