Star Codes / Value Added Features

Document created by shaw-fraser on Jun 8, 2012Last modified by shaw-tony on Jan 21, 2017
Version 57Show Document
  • View in full screen mode

Value-added features and star codes are available to Shaw Phone customers. The exact availability of these features depends on which Shaw Phone package you are currently subscribed to. To see which features come with your phone package, please visit Shaw Home Phone Plans.


Star Codes and Value Added Features

Anonymous Call Blocking

Allows you to block unidentified calls (No call display information)


Please Note:

  • International long distance numbers exceeding 10 digits in length cannot be blocked
  • 1-800 numbers (including 888, 877, etc) cannot be blocked



Shaw to Shaw CallingResidential Shaw Home Phone Lite, Shaw Home Phone Basic customers, Shaw Business Phone, Business Phone Plus will not be charged for long distance calls made to any other Shaw Home Phone customers (with any service level)


3 Way Calling

Also known as conference calling, this feature allows you to invite a second party into your phone call so that you can speak to two people simultaneously


Steps for 3 Way Calling:

1. Call first phone number

2. Press the Link/Flash button on your phone

3. Dial second phone number

4. When the second party answers, press the Link/Flash button again to begin your 3 way call

Simultaneous Ring

Ring your home phone and up to 4 other phones of your choice, to enable/disable login to

Call Trace
Causes a call to be traced for future reference.  Only to be used for legal action


Selective Call BlockingLets you enter up to 30 specific numbers from which you do not want to receive calls.Anyone trying to call your phone from a number you have blocked will hear a recording advising them you are not accepting calls from their number.
  • Activate by dialing *60 and press 3. Press # and enter the 10 digit phone number you do not wish to receive calls from, then press #


  • To block the number from the last call you received, dial *60 and press #, 0, 1, #


  • To remove a previously blocked number, dial *60 and press *, enter the phone number to be unblocked, and press *.


  • To remove all numbers from the blocked list, dial *60 and press *, 0, 8, *.


  • To deactivate, dial *60 and press 3


Please Note:

  • International long distance numbers exceeding 10 digits in length cannot be blocked
  • 1-800 numbers (including 888, 877, etc) cannot be blocked


Busy RedialGetting a busy tone? Let the Network monitor the line and call you back as soon as the line you're calling is available



Call Display BlockingPrevents your name and phone number from being displayed when you make a call


Private Number and Private Name will be displayed instead of your name and number. This feature is activated on a per-call basis


Call Return AnnouncementLets you dial the last number that called you, even if you didn't answer the call


Disable Call Waiting for 1 call


Forwarding Calls Directly to VM

*72 then *98


Call ForwardingRedirects your incoming calls to another phone number

*72 then the phone number (in-depth guide below)


Display "Name" and "Number" for a Non-Published telephone numberIf you have your home phone number set as non published (does not display any call information) this option allows them to display their name and number on the receiving ends Caller ID. (per-call basis)


Voice Mail Access



Change the number of rings before Voicemail answersSelect from 2 to 9 as the number of rings.



Call Forwarding In-Depth


To Activate Call Forwarding:

  1. Wait for dial tone
  2. Dial *72 and you will hear a stuttered tone
  3. Once the dial tone returns to normal, dial the number to which you would like to forward your calls. When the number rings, you have two options:
    • Answer the call to the selected number to confirm the forward (e.g. cell phones)
    • If the line is busy, or there is no answer, hang up and repeat the above steps


To Disable Call Forwarding:

  1. Wait for dial tone
  2. Dial *73


Back to top


Still Need A Little Help?

See what other customers are asking, or sign-in to ask

your own question, in the Phone forum.