If you have forgotten your Voicemail PIN you can reset it through the Shaw Phone Portal. To access the Shaw Phone Portal please visit phone.shaw.ca, and then log in with with your Customer Centre account information.
For assistance registering for a Customer Centre account, please visit the below link:
Reset PIN / Password from the Shaw Phone Portal (phone.shaw.ca)
- Log in to the Shaw Phone Portal
- Click Features
- Under the Voicemail tab you will see "Change Pin".
- Choose a four to 19 character password, using the same numbers and characters found on your telephone's number pad (0-9, * and #). You must also enter it in the Confirm window.
- Click Save at the bottom of the page
Additional Note: You can de-select the "Enable PIN authentication" option if you would prefer not to have to enter your pin while accessing your voicemail service from your home phone.