Understanding Your Bill

Document created by shaw-fraser on Jun 11, 2012Last modified by shaw-lili on Aug 9, 2018
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Learn more about your Shaw bill and understand the various section of your bill include invoice date, due dates, and summary of your account. Here you will find a list of the common terms that you may find on your Shaw Bill. Watch the video below, or review the following information for additional assistance.


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Did You Know 


Shaw eBill is the fast, easy and convenient way to handle your monthly bill statements  and lets you access your Shaw bills  through My Shaw. You can easily set up eBilling using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device.


Learn More: Shaw eBill              

Understanding your Shaw bill - Video

Learn more about how your Shaw bill is organized in this video.


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Did You Know 


Sometimes your browser settings may cause issues with videos loading inside other websites like community.shaw.ca.

Learn More: Troubleshoot: Unable to view video content on Community 



Details of your Shaw bill

Here is a breakdown of the various sections of your Shaw bill. Click on the Example links to see an image of the specific Shaw bill feature.


Billing TermDescription

Invoice Date

Example: A

The Invoice Date displays the date that your bill was printed

Due Date

Example: B

The Due Date will show you the date that your current bill should be paid by in order to avoid late payment fees and applicable interest

Summary of your account

Example: C

Displays previous charges and payments made, as well as any balance carried forward from a previous bill that will be added to your total amount due
Current Charges
Example: D
The date presented here will show you the start and end date of your most recent billing period. This section totals your current monthly services, as well as any additional charges (for example: Video On Demand and Long Distance charges)
PromotionThis section lists any special offers or introductory rates for new services that you have signed up for
Total Amount Due
Example: E
This is the total amount due for this billing period, including any balance that may be carried over from your previous bill
Amount Due to be Withdrawn on DD-MM-YYYYIf you have set up pre-authorized payment on your account, this section will list your total amount due to be withdrawn on your due date (appears instead of Total Amount Due)
Current Monthly Services
Example: F
This is the total amount of your current monthly services, including applicable taxes
Pay Per View / Video On Demand
Example: G
Pay Per View and Video On Demand charges that you have made during this billing period will be displayed here, along with a summary of the total Pay Per View/Video On Demand charges
Long Distance Charges
Example: H
This section will appear on your bill if you have any long distance charges included in this billing cycle
Payment Options

On the bottom of your Shaw bill you will see a list of the various ways in which payment can be made


For more information on how you can pay your bill, please see: Self Serve Payment Options



Billing - Page 1Billing - Page 2Billing - Page 3
Shaw Bill Example Page 1Shaw Bill Example Page 2Shaw Bill Example Page 3

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