BlueSky billing for new Shaw customers

Document created by shaw-alex on Mar 8, 2017Last modified by shaw-jamess on Mar 31, 2017
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New Customer Billing

This document will walk you through your first BlueSky TV bill and what to expect in future bills. 

 

 

New customer video

This video explains the billing process for a new Shaw customer that is subscribed to BlueSky TV.

 

New Customer BlueSky TV Billing | Support & How To – BlueSky TV | Shaw

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How your billing cycle works

You pay for your Shaw services at the Start of the Billing cycle, this is known as Advance Billing. 

 

Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date.

 

For example, if you had services installed on the March 22, your billing cycle will be from the 22nd to the 21st of the next month.

 

Related: Start of Cycle Billing, End of Cycle Billing

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Your first bill

If you pay your bill at the start of your billing cycle, you will notice.

 

Month 1 and 2 of Billing

  

When BlueSky TV is installed, a new bill is generated, exactly like that of a new customer, and any outstanding balance or credits from the previous bill will be transferred to the new bill (listed as "Balance Carried Forward" on your bill). 

 

Your first BlueSky TV bill will be broken down into two sections on the Details of Your Current Charges page.

 

Changes Since Your Previous Invoice will show the first month of billing. This is service that you had installed when your BlueSky TV was set up.

Current Monthly Services (Date to Date) will show the Advance Bill — the one you will pay for at the start of your next bill.

 

Together, these are combined to show two months of service. The month you are currently on, and the first advance month.

 

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Billing FAQs

Why is my first Shaw bill so high?

Most of our service areas are billed one month in advance, so the first bill you receive will represent two months of service. For example, if your services started on June 1, the bill will cover services for both June and July. Your following bills will show only one month of services.

 

Can I get both a paper bill and an online bill?

Yes. First, sign up for eBill in the My Bills section of My Account and then save or print the bills that are stored in My Account.

 

How can I print my Shaw eBill?

You can print your eBill through the My Bills section in My Account. You can also use this option to download and save your eBill.

 

What happens when I order a Pay-Per-View event after my bill is printed?

Additional service charges added to your account will reflect on the next bill.

 

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