BlueSky Billing: Moving to a new billing cycle

Document created by shaw-alex on Mar 8, 2017Last modified by shaw-jody on Apr 16, 2018
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End of cycle billing for existing Shaw customers

Customers moving from an existing account to BlueSky TV will experience a few changes to their account and billing cycle. Learn more about the end of cycle billing for existing Shaw customers.
 

This article will provide insight into:

 

Video: End of cycle billing

This video explains the billing process for a Shaw customer moving from End of Cycle billing to the Advance billing process for BlueSky TV.

 

End of Cycle Billing Customer BlueSky TV | Support & How To – BlueSky TV | Shaw

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How your billing cycle works
Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date.

 

For example, if you had services installed on the March 22, your billing cycle will be from the 22nd to the 21st of the next month.

 

 

Shaw Bill: Currently Monthly Services

Related: New Customer billing

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Changes to your billing cycle
When BlueSky TV is installed, a new bill is generated, exactly like that of a new customer, and any outstanding balance or credits from the previous bill will be transferred to the new bill.

Shaw Bill for Existing Customers Switching to BlueSky TV

 

Your first BlueSky TV bill will be broken down into two sections on the Details of Your Current Charges page.

  • Changes Since Your Previous Invoice will show the first month of billing. This is service that you had installed when your BlueSky TV was set up.
  • Current Monthly Services (Date to Date) will show the Advance Bill — the one you will pay for at the start of your next bill.

 

Together, these are combined to show two months of service. The month you are currently on, and the first month of Advance billing.

 

Shaw Bill: Details of Current Charges

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Receiving a bill with a zero-dollar balance

Upon moving to BlueSky TV billing, you will also receive a Final Invoice with a zero-dollar balance. This is a normal part of the billing cycle transfer and simply represents the closing balance of your pre-BlueSky TV Shaw account.

 

Zero Balance Bill

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Transfer of balance

You may see a Transfer of Balance charge placed on your account. This reflects any outstanding balance carried forward from your previous services.

 

Shaw Bill: Transfer of Balance

You may receive either a credit or debit on your account based on your last payment. The example above shows a customer that switched to BlueSky TV part way through the month. This balance is carried over to their first BlueSky TV bill.

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Billing FAQs

Here are some answers to frequently asked questions about billing from existing customers who switch to BlueSky TV.

 

How can I access My Shaw bill?

The quickest and easiest way to access your Shaw bill is through the My Shaw app. The MyShaw app can be downloaded for Apple (iOS) and Android devices. To sign into the app, you will need your Shaw ID and password. If you don't have a Shaw ID, you can create one from the app's sign in screen. After logging into the MyShaw app:

  1. Click Billing at the bottom of the screen
  2. You will see your Current Balance at the top
  3. See the My Bills section for information on:
    • Current Bill
    • Previous Bills (back to January 2017)
    • Transaction History

 

What is a billing cycle?

Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date. For example, if you had services installed on the 14th of the month, your billing cycle will be from the 14th to the 13th of the next month.

 

Can I keep my same billing cycle?

If the installation date is set for the same date as your billing cycle, it won't change.If you already have BlueSky TV installed and would like to change your billing cycle date, contact a customer service representative.

 

Why did my automatic withdraw still come out for my previous account?
If you switch to BlueSky within 10 days of your next billing cycle you may still see a payment taken on your regular billing date, this credit will be transferred to your new BlueSky account and should reflect on your next invoice.

 

Why is my account closing but my account number isn’t changing?
Our BlueSky billing system is a brand new platform and requires us to re-create your account inside of this new system. This system brings a lot of new and exciting possibilities to Shaw. Thankfully, we are able to transition your account number to the new system to make the change as smooth as possible.


Why is my first Shaw bill so high?
Most of our service areas are billed one month in advance, so the first bill you receive will represent two months of services. For example, if your services started on June 1, the bill will cover services for both June and July. Your following bills will show only one month of services. Learn more about understanding your first Shaw bill.

 

What happens when I order a Pay-Per-View event after my bill is printed?
Additional service charges added to your account will reflect on the next bill.

 

How can I print my Shaw eBill?
You can print your eBill through the My Bills section in My Account. You can also use this option to download and save your eBill.

Related: Additional Billing FAQs

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