End of cycle billing for existing Shaw customers
Customers moving from an existing account to BlueSky TV will experience a few changes to their account and billing cycle. Learn more about the end of cycle billing for existing Shaw customers.
This article will provide insight into:
- Video: End of cycle billing
- How your billing cycle works
- Changes to your billing cycle
- Receiving a bill with a zero-dollar balance
- Transfer of balance
- Billing FAQs
This video explains the billing process for a Shaw customer moving from End of Cycle billing to the Advance billing process for BlueSky TV.
End of Cycle Billing Customer BlueSky TV | Support & How To – BlueSky TV | Shaw
|Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date.|
For example, if you had services installed on the March 22, your billing cycle will be from the 22nd to the 21st of the next month.
Related: New Customer billing
Upon moving to BlueSky TV billing, you will also receive a Final Invoice with a zero-dollar balance. This is a normal part of the billing cycle transfer and simply represents the closing balance of your pre-BlueSky TV Shaw account.
Here are some answers to frequently asked questions about billing from existing customers who switch to BlueSky TV.
How can I access My Shaw bill?
The quickest and easiest way to access your Shaw bill is through the My Shaw app. The MyShaw app can be downloaded for Apple (iOS) and Android devices. To sign into the app, you will need your Shaw ID and password. If you don't have a Shaw ID, you can create one from the app's sign in screen. After logging into the MyShaw app:
What is a billing cycle?
Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date. For example, if you had services installed on the 14th of the month, your billing cycle will be from the 14th to the 13th of the next month.
Can I keep my same billing cycle?If the installation date is set for the same date as your billing cycle, it won't change.If you already have BlueSky TV installed and would like to change your billing cycle date, contact a customer service representative.
Why did my automatic withdraw still come out for my previous account?
If you switch to BlueSky within 10 days of your next billing cycle you may still see a payment taken on your regular billing date, this credit will be transferred to your new BlueSky account and should reflect on your next invoice.
Why is my account closing but my account number isn’t changing?
What happens when I order a Pay-Per-View event after my bill is printed?
Additional service charges added to your account will reflect on the next bill.
How can I print my Shaw eBill?
You can print your eBill through the My Bills section in My Account. You can also use this option to download and save your eBill.
Related: Additional Billing FAQs