What is a billing cycle?
Your billing cycle is the recurring monthly time period during which you are charged for your Shaw services. It runs for one month, starting and ending on your monthly bill date. For example, if you had services installed on the 14th of the month, your billing cycle will be from the 14th to the 13th of the next month.
Can I keep my same billing cycle?
If the installation date is set for the same date as your billing cycle, it won't change.
If you already have BlueSky TV installed and would like to change your billing cycle date, contact a customer service representative.
Why did my automatic withdraw still come out for my previous account?
If you switch to BlueSky within 10 days of your next billing cycle you may still see a payment taken on your regular billing date, this credit will be transferred to your new BlueSky account and should reflect on your next invoice.
Why is my account closing but my account number isn’t changing?
Our BlueSky billing system is a brand new platform and requires us to re-create your account inside of this new system. This system brings a lot of new and exciting possibilities to Shaw. Thankfully, we are able to transition your account number to the new system to make the change as smooth as possible.
Why is my first Shaw bill so high?
Most of our service areas are billed one month in advance, so the first bill you receive will represent two months of services. For example, if your services started on June 1, the bill will cover services for both June and July. Your following bills will show only one month of services. Learn more about understanding your first Shaw bill.
What happens when I order a Pay-Per-View event after my bill is printed?
Additional service charges added to your account will reflect on the next bill.
How can I print my Shaw eBill?
You can print your eBill through the My Bills section in My Account. You can also use this option to download and save your eBill.