IP Passthrough for Arris SBG6782

Document created by shaw-jamesp on Mar 31, 2017Last modified by shaw-jody on Apr 17, 2018
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IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal routing.

 

To use IP Passthrough, you'll need to ensure that you have a second dynamic IP address available for your modem. The automatic availability of multiple dynamic addresses is dependent upon your Internet service package. Once you have enabled IP Passthrough, the device that receives the public IP address will no longer be able to access the Arris user interface (as described below). Please contact customer support to confirm or arrange for your free IP address: Shaw.ca/ContactUs. Once you have confirmed the availability of a second IP address, please follow the setup steps outlined below.

 

Did You Know?

 

Slow Internet speeds, especially through a WiFi connection, can sometimes be resolved by resetting your Shaw Internet modem. To do this, locate the Internet modem in your home and unplug it from power for 30 seconds and then reconnect it. After a few minutes, your Internet connection will be restored and you can check and re-test your internet speeds at speedtest.shaw.ca to confirm the solution.                                                                                                                                    

 

How to enable IP Passthrough

Note: It is recommended to not connect your 3rd party router or access point until after IP Passthrough has been set up in the Shaw Modem. If the 3rd party device is connected prior to setting up IP Passthrough then you may be required to power cycle to complete the process.

 

  1. In a web browser, enter the gateway IP address
    • Default is 192.168.0.1
  2. Enter your login credentials
    • User: cusadmin
    • Password: Serial Number of the modem
  3. Click the Advanced Tab
  4. Click on Options

    arris sbg6782 advanced tab options menu
  5. Scroll down the page to the Pass-through MAC Addresses section

    ip passthrough mac address section
  6. Enter the MAC address of the device you wish to be connected through IP Passthrough

    Add mac address step 1
  7. Click on Add MAC Address button

    add mac address step 2 successful
  8. Ensure the MAC appears in the table below the MAC row
  9. Connect / Reconnect your device to the network
  10. Verify your device receives a public IP

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