IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal routing.
To use IP Passthrough, you'll need to ensure that you have a second dynamic IP address available for your modem. The automatic availability of multiple dynamic addresses is dependent upon your Internet service package. Once you have enabled IP Passthrough, the device that receives the public IP address will no longer be able to access the Arris user interface (as described below). Please contact customer support to confirm or arrange for your free IP address: Shaw.ca/ContactUs. Once you have confirmed the availability of a second IP address, please follow the setup steps outlined below.
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